# Slack

### Integrate with Slack

First, configure the [<mark style="color:blue;">Slack Extension</mark>](https://support.squadcast.com/docs/slack) for your Squadcast Organization. Once this is done, you will be able to create incidents directly from Slack and view them on Squadcast.

### Create Incidents from Slack

In the Slack channel from which you want to create an incident in Squadcast, perform the following steps:

**(1)** Invoke the *Squadcast Bot* by calling out `@squadcast`

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-a9204d2487262eb31c79805c8e45599236071e2c%2Fslack_1.png?alt=media\&token=bf58ead2-67b6-4e85-bcad-187c9c262b6b)

**(2)** Once the bot is added, you will be able to take actions with respect to incidents directly from Slack

#### Using Slash Command in Slack

{% hint style="info" %}
**Help Command**

You can call out `/create_incident help` to walk you through the process within your Slack channel to guide you through the process.

<img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-47f6f20d9bbc0910b773f94a2bb50cb6b5a61cce%2Fslack_2.png?alt=media" alt="" data-size="original">
{% endhint %}

The command that is used to create an incident from Slack is:

`/create_incident <Incident Message Text>`

{% hint style="info" %}
**Note:**

You can call the `/create_incident` or `/create_incident <Incident Message Text>` command to create an incident from Slack.
{% endhint %}

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-a564e7a5f538bdf2cbd58d9d52870b7602dadbae%2Fslack_3.png?alt=media)

This will then prompt a UI pop-up where you can fill in additional information such as:

* Impacted **Service**
* **Incident Message**
* **Incident Description**

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-2eea7d98175a20045b5c485268a0b492deb77cea%2Fslack_4.png?alt=media\&token=97e60b39-6ab8-486e-b084-532ad291ac2e)

This newly created incident will now show up immediately in the Slack channel and in Squadcast as well. In Squadcast, you can navigate to either [Incident Dashboard](https://support.squadcast.com/docs/incident-dashboard) or [Incident List](https://support.squadcast.com/docs/incident-list-table-view) to view the newly triggered incident.

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-77608db741f8ef7633ad67c047288d025625235e%2Fslack_create_incident_success_2.png?alt=media\&token=e015b738-0afc-4c35-a98d-f918386217e2)

#### Using Message Actions in Slack

You can also choose to create an incident from an existing message in the Slack channel.

**(1)** Click on the **More Actions** icon for the chosen message

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-005ae793231dc4f0cc1859f1fde8822a794e0ab2%2Fslack_6.png?alt=media\&token=003f655c-4e69-419d-a5ee-619e3f7e1c5e)

**(2)** Choose the **Create Incident** option from the dropdown shown

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-0c7342ec1de45ba5e2bc0c1b6afdff50a9890d9e%2Fslack_7.png?alt=media\&token=eb6d67c1-adf2-4829-bf85-b8fae0efa0a8)

**(3)** In the UI pop-up, fill in all the relevant information needed to create the incident

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-1c7fd46c009db58bb7e9e7f7981edeb516f0d30f%2Fslack_8.png?alt=media)

The incident has now been created successfully.

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-0b6ff62c0f09e57912dd06e5dcd0221d30424968%2Fslack_message_action_create_incident_success.png?alt=media\&token=da9ca3b7-8862-461e-8560-c2bd3fff5052)

{% hint style="warning" %}
**Important**

The **Squadcast Bot must be called into the channel** where you will want to take any of the above actions to create an incident.
{% endhint %}

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*