Schedules Overview
Use Schedules Overview to drill into relevant information and perform actions on schedules.
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Use Schedules Overview to drill into relevant information and perform actions on schedules.
Last updated
Was this helpful?
The Schedules Overview provides a list of every Schedule where users can see at a glance who is currently on-call, what Escalation Policy the Schedule uses, and upcoming shifts. Users can filter all schedules by date range, participants, and escalation policies, and they can easily search and compare schedules.
To filter all schedules in the list by date, you may use the following options:
Click the Time Period dropdown to select one of the following:
2 weeks View
List View
Month View
Click the < button to move back an iteration of the time period (specified above), or click the > button to move forward an iteration of the time period. For example, if you selected 2 Week from the Time Period dropdown, clicking > would move you forward by two week.
Click Today to view all schedules from today’s date.
2 Weeks
It is a 2-week grid view of all the Schedules in the timezone associated with the Schedule's timezone.
Month
It is a month-wise view of all the Schedules in the timezone associated with your profile.
List
It is a list view of all the Schedules in the timezone associated with your profile.
2 Weeks
Schedule Timezone
✅
✅
Month
User's Timezone
✅
❌
List
User's Timezone
❌
❌
To filter by participants (user or squad), click on the Filter icon in the Schedule’s Listings page -> Participants.
Enter the name or select participants (users or squads) from the dropdown list -> click Apply, and you’re done.
Note: You can add up to 5 participants to the filter.
To filter by your on-call shifts, click on the Filter icon in the Schedule’s Listings page.
Switch the Show My On-Call toggle -> click Apply, and you’re done.
To filter by escalation policies, click on the Filter icon in the Schedule’s Listings page -> Escalation Policy.
Enter the name or select the escalation policies from the dropdown list -> click Apply, and you’re done.
Note:
To filter schedules without escalation policies, click on the Filter icon in the Schedule’s Listings page -> switch the Schedules without Escalation Policy toggle -> click Apply, and you’re done.
To filter by owner click on the Filter icon in the Schedule’s Listings page -> Owner.
Enter the name of the user, or squad, or select the options from the dropdown list -> click Apply, and you’re done.
To search for a specific schedule, enter the schedule’s name or any other related keywords in the Search field and hit enter.
Note: Paused schedules do not appear in the search.
Schedules: Click the schedule’s name to view its full details.
On Call Now: The user on call will be listed with a Now pill to the right of their name.
Click the user’s name to view their details. On-call representation:
If there is a gap in rotations, it shows "None"
If there is no event in rotations, it shows "None"
If the schedule is paused, it shows "None"
If there is anyone on call, the name of the user/ squad is displayed
Shifts: Click a shift to view its full details or to create an override.
Escalation Policies: If the schedule has only one escalation policy, click the escalation policy name to view its details.
Users may also take the following actions from this page:
Have any questions? Ask the community.
