# ServiceNow Integration
[ServiceNow](https://www.servicenow.com/) transforms your business with digital IT workflows by modernizing your operations to optimize productivity, cost, and resilience with a single platform for IT.
Route detailed ticket alerts from ServiceNow to the right users in Squadcast.
### How to integrate ServiceNow with Squadcast
#### In Squadcast: Using ServiceNow as an Alert Source
1. Navigate to **Services** -> **Service Overview** -> select or search for your Service. Expand the accordion -> In the Alert Sources section, click **Add**.
2\. Select **ServiceNow.** Copy the displayed **Webhook URL** to [configure](#in-servicenow-create-a-squadcast-webhook) it within **ServiceNow**. Finish by clicking **Add Alert Source** -> **Done.**
{% hint style="warning" %}
**Important:**
When an alert source turns Active, it’ll show up under Configured Alert Sources, you can either generate a test alert from the integration or wait for a real-time alert to be generated by the Alert Source. An Alert Source is active if there is a recorded incident via that Alert Source for the Service.
{% endhint %}
#### In ServiceNow: Create a Squadcast Webhook
**(1)** Download the [servicenow.js](https://github.com/SquadcastHub/squadcast-servicenow-integration/blob/master/servicenow.js) file
**(2)** Navigate to the filter box and search for **Business Rules**. Click on **System Definition > Business Rules**
**(3)** Click on **New**
**(4)** Provide any suitable **Name**, select **Incident** in the drop-down and check the **Advanced** option
**(5)** Navigate to **when to run** and fill the form as shown in the screenshot below
**(6)** Paste the previously downloaded and copied snippet into the **Script** text box
**(7)** Replace <**Squadcast Webhook URL**> with the previously copied Webhook URL and click on **Submit**
{% hint style="info" %}
**Important:**
Understanding how the integration works:
* Trigger a new incident:
For `state: 1` in the ServiceNow ticket payload, an incident is triggered in Squadcast.
* Resolve an existing incident:
For `state: 6`, `state: 7` and `state: 8`, incidents are resolved in Squadcast (pertaining to auto-resolution of an existing, *open* incident)
Please ensure that the right `status` is being sent within the payload for the tickets into Squadcast. If values other than the ones mentioned above are sent for `status`, the integration will not work as expected.
In case of any queries, please feel free to reach out to our [Support team](mailto:support@squadcast.com).
{% endhint %}
That is it, you are now good to go! Whenever a ticket is created with the `New` status, an incident will be created in Squadcast for it. When the ticket is moved to `Resolved`, `Closed` or `Deleted` status in ServiceNow, the corresponding incident will automatically get resolved in Squadcast as well.
*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*
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