# On-Call Reminder Rules

On-Call Reminder Rules determine how an individual user is notified about the upcoming On-Call shift. One can set up rules to be notified on any of the following notification channels:

* Email
* [<mark style="color:blue;">Push notification on the Squadcast mobile app</mark>](/mobile-app/using-the-mobile-app.md)

## Edit On-Call Reminder Rules <a href="#edit-on-call-reminder-rules" id="edit-on-call-reminder-rules"></a>

1. Click on the user icon in the upper right corner and select **Profile**

<figure><img src="/files/PWE7jIHocPD1LbM3geUu" alt="How to edit on call reminder notification in Squadcast"><figcaption></figcaption></figure>

2\. You will be taken into the **My Profile** section where you can see the **On-Call Reminder Rules** below the **Notification Rules** on the right. Click on the **Edit** button to edit the rules

<figure><img src="/files/J9CdB7QFbGxJssQ6nmMO" alt="on call reminders rules notification via email in Squadcast"><figcaption></figcaption></figure>

3\. Choose the medium from the drop-down, enter the amount of time before which you wish to be reminded and choose the unit of time from the drop-down

4\. You can also add new rules by clicking **Add More Rules** at the bottom

5\. Select **Save** after making changes to save the configuration

You’re good to go. Now, when **you** have an upcoming On-Call Shift, you will be notified based on your On-Call Reminder Rules preferences set in the **On-Call Reminder Rules** section.

<figure><img src="/files/0TuXW6xQKO7BFVrudeoe" alt="on call management via on call notification rules in Squadcast"><figcaption></figcaption></figure>

{% hint style="info" %}
**Note:**

1. By default, every new user’s **On-Call Reminder Rules** would be defined by Squadcast as 1 hour before the On-Call Shift starts.
2. You can remove all the rules from **On-Call Reminder Rules** if you wish not to be reminded about your upcoming On-Call Shift.
   {% endhint %}

{% hint style="warning" %} <mark style="color:orange;">**Important:**</mark>

1. In the case of a **complete override**, where the original on-call participant is overridden for the entire duration, only the override participant will receive on-call reminder notifications.

In the following example, only "PK" will receive on-call reminders.

<img src="/files/bfv81iscLbQYSKinwYwD" alt="" data-size="original">

2. In the case of a **partial override**, on-call reminder notifications are sent to both the original on-call participant and the override participant.

In the following example, both "DT" and "PK" will receive the on-call reminders.

<img src="/files/mEhp2gDI7gB6mcbbMt3Y" alt="" data-size="original">
{% endhint %}

## Global On-Call Reminder Rules (API-First Feature)

The Global On-Call Reminder Rules feature allows organizations to set uniform On-Call Reminder Rules for all users within a team. This API-first feature ensures consistency across the team by overriding any individual On-Call Reminder Rules set by users on their Profile Pages. These settings will be indicated on user profile pages within both the Web App and Mobile App.

* **Uniform On-Call Reminder Rules**: Applies the same reminder rules to all users within a team, ensuring consistency.
* **Team-Wise Application**: The feature applies team-wide and includes all relevant users in the organization. Stakeholders and observer roles associated with customer roles are excluded.
* **Reverting to Default**: If the feature is disabled, the system will revert to the original settings as they were previously set by the user.

{% hint style="info" %} <mark style="color:blue;">**Note:**</mark>

Please note that this feature can be enabled, disabled, or modified by users with the Manage Team role within any team in the organization.
{% endhint %}

{% hint style="info" %}
**Note**:

For more details, refer to the [<mark style="color:blue;">API Documentation</mark>](https://apidocs.squadcast.com/#a34b87b9-c873-4d78-a4f3-78e2f7903de7) and [<mark style="color:blue;">Terraform Documentation</mark>](https://registry.terraform.io/providers/SquadcastHub/squadcast/latest/docs/resources/global_oncall_reminder_rules) for Global On-Call Reminder Rules.
{% endhint %}

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*


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