On-Call Reminder Rules

On-Call Reminder Rules define how and when you are notified about the upcoming On-Call Shift

On-Call Reminder Rules determine how an individual user is notified about the upcoming On-Call shift. One can set up rules to be notified on any of the following notification channels:

• Email

• Push notification on the Squadcast mobile app

Edit On-Call Reminder Rules

1. Click on the user icon in the upper right corner and select Profile

2. You will be taken into the My Profile section where you can see the On-Call Reminder Rules below the Notification Rules on the right. Click on the Edit button to edit the rules

3. Choose the medium from the drop-down, enter the amount of time before which you wish to be reminded and choose the unit of time from the drop-down

4. You can also add new rules by clicking Add More Rules at the bottom

5. Select Save after making changes to save the configuration

You’re good to go. Now, when you have an upcoming On-Call Shift, you will be notified based on your On-Call Reminder Rules preferences set in the On-Call Reminder Rules section.

Note:

1. By default, every new user’s On-Call Reminder Rules would be defined by Squadcast as 1 hour before the On-Call Shift starts.

2. You can remove all the rules from On-Call Reminder Rules if you wish not to be reminded about your upcoming On-Call Shift.

Important:

1. In the case of a complete override, where the original on-call participant is overridden for the entire duration, only the override participant will receive on-call reminder notifications.

In the following example, only "PK" will receive on-call reminders.

1. In the case of a partial override, on-call reminder notifications are sent to both the original on-call participant and the override participant.

In the following example, both "DT" and "PK" will receive the on-call reminders.

Global On-Call Reminder Rules (API-First Feature)

The Global On-Call Reminder Rules feature allows organizations to set uniform On-Call Reminder Rules for all users within a team. This API-first feature ensures consistency across the team by overriding any individual On-Call Reminder Rules set by users on their Profile Pages. These settings will be indicated on user profile pages within both the Web App and Mobile App.

• Uniform On-Call Reminder Rules: Applies the same reminder rules to all users within a team, ensuring consistency.

• Team-Wise Application: The feature applies team-wide and includes all relevant users in the organization. Stakeholders and observer roles associated with customer roles are excluded.

• Reverting to Default: If the feature is disabled, the system will revert to the original settings as they were previously set by the user.

Note:

Please note that this feature can be enabled, disabled, or modified by users with the Manage Team role within any team in the organization.

Note:

For more details, refer to the API Documentation and Terraform Documentation for Global On-Call Reminder Rules.

Have any questions? Ask the community.