Steps to configure Scout APM integration for incident management, using Squadcast
Follow the steps below to configure a service so as to extract its related alert data from Scout APM.
Squadcast will then process this information to create incidents for this service as per your preferences.
- 1.Navigate to Services -> Service Overview -> select or search for your Service. Expand the accordion -> In the Alert Sources section, click Add.
2. Select Scout APM. Copy the displayed Webhook URL to configure it within Scout APM. Finish by clicking Add Alert Source -> Done.
When an alert source turns Active, it’ll show up under Configured Alert Sources, you can either generate a test alert from the integration or wait for a real-time alert to be generated by the Alert Source. An Alert Source is active if there is a recorded incident via that Alert Source for the Service.
Go to your Scout APM dashboard and select Alerts & Notifications under the company name.
Then click on Notification channels from the left menu.
Then click the New Webhook button.
Enter the Name of the webhook as Squadcast webhook and the Webhook url which you have obtained from the previous step and click the Create Channel button.
Then go to the Notification Groups and add Squadcast webhook to the Default notification group or create a new notification group and add to it.
Then you can add this Notification channel to an Alert condition and whenever the alert is fired, an incident will be created automatically in Squadcast.
The Scout APM integration comes with an Auto-Resolve feature, meaning that whenever the alerts gets resolved in Scout APM, the incident will automatically get resolved in Squadcast as well.