# Microsoft Teams

{% embed url="<https://www.youtube.com/watch?v=tL8SEiKXGvg>" %}

We understand that most of your work happens over MS Teams. You can integrate Squadcast and MS Teams to collaborate efficiently with your team while working on incidents. Here’s a brief of all that is possible.

### Prerequisites <a href="#prerequisites" id="prerequisites"></a>

* Only the Account Owner and Users with the <mark style="color:red;">`Manage Extensions`</mark> permission will be able to enable, disable and manage Extensions in Squadcast
* Only MS Teams Admins and teams team owners can add the Squadcast-MS Teams app in their workspace

### MS Teams Notifications for Incidents <a href="#ms-teams-notifications-for-incidents" id="ms-teams-notifications-for-incidents"></a>

Squadcast sends a notification to the configured MS Teams channel as soon as an incident is triggered. You can easily **Acknowledge**, **Resolve** and **Reassign** the populated incidents from within the MS Teams channel.

{% hint style="info" %}
**Note:**

The `email address` used with your *user in MS Teams* and your *user in Squadcast* should be the same, if not, the integration will not work as expected.
{% endhint %}

### Follow the steps below to integrate Squadcast and MS Teams for US Data Center

{% hint style="info" %}
The user can install the Squadcast application from three locations:

1. Installation from Microsoft AppSource.
2. Installation directly from the Microsoft Teams client.
3. Installation directly using the app URL [<mark style="color:blue;">here</mark>](https://teams.microsoft.com/l/app/7792759a-43e8-4dc8-9f55-e7b0382c4a67?source=app-details-dialog).

Installation however, is dependent on your administrator's application installation policy.

Consult with your administrator and refer to the Microsoft Teams' [<mark style="color:blue;">Application Po</mark>](https://docs.microsoft.com/en-us/microsoftteams/teams-app-permission-policies)<mark style="color:blue;">licy</mark> for more information.
{% endhint %}

### Install Squadcast from AppSource

**(1)** Go to the Microsoft AppSource site, select the **Apps** option in the Search drop-down and enter **Squadcast** in the search field.

You can locate the Squadcast App [<mark style="color:blue;">here</mark>](https://appsource.microsoft.com/en-us/product/office/WA200004390).

**(2)** Click on the **Get it now** button.

**(3)** Fill out the contact form accordingly, and proceed to app installation via the **Next** button. You will now be redirected to the Microsoft Teams client with the Squadcast app window open.

**(4)** Click on the Squadcast app tile.

**(5)** Click on the app card to open the app's configuration modal and then, click on **Add** to add the app

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-1913108aa4850f02f080676d77b2e181f5cecbb8%2Fmsteams_app_modal.png?alt=media\&token=bb060e7f-0323-4028-8a9f-073eb77d0b18)

**(6)** Once successfully added, you will receive an authorize message. Click on **Authorize** button to initiate the authorization flow

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-3510ae10695f203755bff387f1609852a4926b9f%2Fmsteams_authorise_message.png?alt=media\&token=2ca4229d-6657-464e-a361-3a0fa04d0d75)

**(7)** On doing so, you will be redirected to the **Extensions** page in Squadcast, indicating **successful integration of MS Teams and Squadcast.**

### Install directly from the Microsoft Teams client

**(1)** Navigate to the app directory and search for Squadcast from within your Microsoft Teams client.

**(2)** Click on the Squadcast app tile.

**(3)** Click on the app card to open the app's configuration modal and then, click on **Add** to add the app

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-1913108aa4850f02f080676d77b2e181f5cecbb8%2Fmsteams_app_modal.png?alt=media\&token=bb060e7f-0323-4028-8a9f-073eb77d0b18)

**(4)** Once successfully added, you will receive an authorize message. Click on **Authorize** button to initiate the authorization flow

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-3510ae10695f203755bff387f1609852a4926b9f%2Fmsteams_authorise_message.png?alt=media\&token=2ca4229d-6657-464e-a361-3a0fa04d0d75)

**(5)** On doing so, you will be redirected to the **Extensions** page in Squadcast, indicating **successful integration of MS Teams and Squadcast.**

### Install directly from Squadcast App URL

**(1)** Navigate to the App directly using the App URL [<mark style="color:blue;">here</mark>](https://teams.microsoft.com/l/app/7792759a-43e8-4dc8-9f55-e7b0382c4a67?source=app-details-dialog).

**(2)** Click on the app card to open the app's configuration modal and then, click on **Add** to add the app

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-1913108aa4850f02f080676d77b2e181f5cecbb8%2Fmsteams_app_modal.png?alt=media\&token=bb060e7f-0323-4028-8a9f-073eb77d0b18)

**(3)** Once successfully added, you will receive an authorize message. Click on **Authorize** button to initiate the authorization flow

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-3510ae10695f203755bff387f1609852a4926b9f%2Fmsteams_authorise_message.png?alt=media\&token=2ca4229d-6657-464e-a361-3a0fa04d0d75)

**(4)** On doing so, you will be redirected to the **Extensions** page in Squadcast, indicating **successful integration of MS Teams and Squadcast.**

### Follow the steps below to integrate Squadcast and MS Teams for EU Data Center

**(1)** Download the MS Teams app bundle by clicking on this link.

MS Teams app bundle for the EU data center: [<mark style="color:blue;">download link</mark>](https://github.com/SquadcastHub/extensions/releases/download/1.8.2/eu1.8.2.zip)

**(2)** Navigate to the **Apps** section

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-718ea5cfac038eadd99492123fb4a2d0d87b30af%2Fteams_app.png?alt=media" alt=""><figcaption></figcaption></figure>

**(3)** Click on **Upload a customised app**, and upload the previously downloaded app bundle by clicking on **Upload for my organization**

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-9974ecc7726b6c1495eab3bffadbc00c6431ec1a%2Fmsteams_custom_app.png?alt=media" alt=""><figcaption></figcaption></figure>

**(4)** Once successfully uploaded, you will see the Squadcast-MS Teams app in-built for your organization

**(5)** Click on the app card to open the app's configuration modal and then, click on **Add** to add the app

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-1913108aa4850f02f080676d77b2e181f5cecbb8%2Fmsteams_app_modal.png?alt=media\&token=bb060e7f-0323-4028-8a9f-073eb77d0b18)

**(6)** Once successfully added, you will receive an authorize message. Click on **Authorize** button to initiate the authorization flow

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-3510ae10695f203755bff387f1609852a4926b9f%2Fmsteams_authorise_message.png?alt=media\&token=2ca4229d-6657-464e-a361-3a0fa04d0d75)

**(7)** On doing so, you will be redirected to the **Extensions** page in Squadcast, indicating **successful integration of MS Teams and Squadcast.**

### Adding MS Teams Channels <a href="#adding-ms-teams-channels" id="adding-ms-teams-channels"></a>

**(1)** By default, only the bot conversation will appear in the default channel

**(2)** To add more channels, navigate to the Squadcast app in MS Teams and click on the drop-down next to the **Open** button to open the configuration options. Click on **Add to a team**

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-481cd474338a7593024c86c108f5f26c459c88d8%2Fmsteams_app_add_to_team.png?alt=media\&token=949f199e-c5ed-4145-8f35-7906b34d4503)

**(3)** Select the **team** and a **channel** to add this app and click on **Set up a bot**

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-785fdd79d9e42ee931f9a487493eb4f61f8b340e%2Fmsteams_select_channel.png?alt=media\&token=801b9f64-4d34-4442-9bbc-b80365ff8e7e)

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-3524a497834da6c7203746baa4246dbc3644db67%2Fmsteams_setup_bot.png?alt=media\&token=bbb0e4a4-fdb2-4f02-95aa-8df70ccacf3a)

**(4)** Once successfully added, all of these will appear in Squadcast’s MS Teams Extension configuration.

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-15c9fc668aaef3fe4ec5a0657fad6ebb2a5660fa%2Fmsteams_team_channel%20\(1\).png?alt=media\&token=31224858-5ae9-41f1-b78f-99a671347b8b)

{% hint style="info" %}
**List of channels appearing in the default channel**

Once the Squadcast app is added to a team in MS Teams, all the channels for that team will appear in the **DEFAULT MS TEAM NOTIFICATION CHANNEL**. To add more teams to Squadcast, refer step 2 & onwards.
{% endhint %}

### Updating the Global MS Teams Channel for all Services in Squadcast <a href="#updating-the-global-ms-teams-channel-for-all-services-in-squadcast" id="updating-the-global-ms-teams-channel-for-all-services-in-squadcast"></a>

**(1)** Click on the **DEFAULT MS TEAM NOTIFICATION CHANNEL** drop-down

**(2)** Select the new MS Teams channel that would be the default channel for all your Squadcast Services

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-15c9fc668aaef3fe4ec5a0657fad6ebb2a5660fa%2Fmsteams_team_channel.png?alt=media\&token=54901286-8118-4f3f-874a-6312fcab80e2)

**(3)** Click on **Save**

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-2774a70414137ba9ff327d71370dd3390c2b3494%2Fmsteams_team_save.png?alt=media\&token=d7f78803-a76f-4f36-832b-e009aa617ebe)

Now, you will start receiving alert notifications for *all* Squadcast incidents in the configured MS Teams channel, in this case, the <mark style="color:red;">`internal-testing-Production-alerts`</mark> channel. You can then choose to **Acknowledge**, **Resolve** and **Reassign** these incidents from within the channel, in this case, the <mark style="color:red;">`internal-testing-Production-alerts`</mark> channel.

{% hint style="info" %}
**This integration supports bi-directional status sync**

When an incident is acknowledged, resolved or reassigned from MS Teams, the status change of the incident is propagated to Squadcast and updated automatically. Similarly, if an incident is acknowledged, resolved or reassigned in Squadcast, you will be notified in the configured MS Teams channel for it.
{% endhint %}

{% hint style="info" %}
**Note**: If an incident is auto-resolved by the alert source (monitoring tool), then the notification will indicate the same.
{% endhint %}

{% hint style="info" %}
**Note:**

Global MS Teams channel = default MS Teams channel for all Services

By default, the configured global MS Teams channel is applicable to every Service in Squadcast. This means, all the alerts coming for every Service in Squadcast will be routed to the default MS Teams channel configured.
{% endhint %}

### Configuring **Service-Specific** MS Teams Channels <a href="#configuring-service-specific-ms-teams-channels" id="configuring-service-specific-ms-teams-channels"></a>

Additionally, you can associate one MS Teams channel per Squadcast Service so as to receive notifications for incidents affecting only that Service in this MS Teams channel.

Follow the steps below to configure the same:

**(1)** Enable the checkbox to activate <mark style="color:red;">`TEAM/SERVICE SPECIFIC CHANNEL`</mark>

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-4fbc29d136d523619f59a69e7fde78adf6610fcc%2Fmsteams_teams_service_specific.png?alt=media\&token=d33c658c-b9f8-4f13-8a3f-07aa36ea9f93)

**(2)** Select the Team to open the Team configuration option

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-c9cb9ce39f49af0d006eb9713a541bad106bfb5a%2Fmsteam_team_config.png?alt=media\&token=eeb15721-1f0f-4780-9011-72cbd8d1b820)

**(3)** Select the Squadcast **Team** here

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-2c2819cd672badf643e81fd11655555dd73a6352%2Fmsteams_select_sq_team.png?alt=media\&token=ac262927-e8ce-4124-8ace-ef07306b6819)

**(4)** All the Services that are a part of that Squadcast Team will appear in the next Services drop-down, select the Service(s)

**(5)** Select a channel in opened Teams so for example all the channels in the <mark style="color:red;">`internal-testing`</mark> team are shown and we can select a channel to create a Squadcast(Team, service) to MS Teams Channel mapping

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-00e22eddef1f2a8d465f7353a9d8227aed3e9dc2%2Fmsteams_select_team_channels.png?alt=media\&token=c5c19b7a-bd4a-4e19-9eee-ecd729076803)

**(6)** Click on **Save** to save the configuration.

### Configuring to Create **Microsoft Teams Meetings** <a href="#configuring-service-specific-ms-teams-channels" id="configuring-service-specific-ms-teams-channels"></a>

You can also create Microsoft Teams meetings using the Microsoft Teams app. This extension allows you to generate meeting links both via incident communication channels (both Web and Microsoft Teams bot) and Workflow actions.

* The meeting links can be created in the channel where the incident message was posted. If the Org only has a default channel the meeting link will be created in that channel. If the Org has a Team-specific/Service-specific channel configured, the meeting link will be created in those channels.
* The created meeting link can be added to the communication channel of the incident.

<div><figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-777e23ff6fba3d560b18ce420a3b1259d763c491%2Fimage%20(2).png?alt=media" alt="" width="320"><figcaption></figcaption></figure> <figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-de45324f18ccc144ce1823792b81bd9c2d51f94b%2Fimage%20(3).png?alt=media" alt="" width="359"><figcaption></figcaption></figure></div>

* Once this feature is enabled, you have the option to create meeting links from the incident page and the Microsoft Teams bot:

<div><figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-c586605c780550c0d0e923817158ebe08e2b7377%2Fimage%20(4).png?alt=media" alt="" width="270"><figcaption></figcaption></figure> <figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-eb7c54c76c0603c5bf371a5f2f53da1126ea2ce7%2Fimage%20(5).png?alt=media" alt="" width="348"><figcaption></figcaption></figure></div>

* To create these meeting links automatically for incidents, users can also create a new action in Workflows. This automatically creates a meeting link and adds it to the Communication Channel.

<div><figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-b86001b394be883c1d3e7b542bc278d19822bbb6%2FScreenshot%202024-06-25%20at%206.16.59%20PM.png?alt=media" alt=""><figcaption></figcaption></figure> <figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-5c3402a4ef1ded3d5cf1dcaab98d2bf27eb7034e%2FScreenshot%202024-06-25%20at%206.17.07%20PM.png?alt=media" alt=""><figcaption></figcaption></figure></div>

Follow the steps below to configure the same:

#### A. For Orgs that have not integrated the Microsoft Teams Extension:

1. Simply configure the extension. The user that integrated the extension will be selected by default as the meeting link user.

#### B. For Orgs that have already integrated the Microsoft Teams Extension:

1. **The user will need to grant admin consent to the Squadcast bot permissions.**
   * Navigate to the permissions page for the Squadcast bot in the Microsoft Teams Admin Center.
     1. US: <https://admin.teams.microsoft.com/policies/manage-apps/7792759a-43e8-4dc8-9f55-e7b0382c4a67/permission>
     2. EU: <https://admin.teams.microsoft.com/policies/manage-apps/4a3debc3-a62a-4baa-b853-09b085a3375f/permission>

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-0bd90d6b058c70725d8d2aef23d9ea1e4d3c4b0d%2Fimage%20(6).png?alt=media" alt="" width="540"><figcaption></figcaption></figure>

* Review the required permissions and click `Grant admin consent`. This will prompt you to sign in to your Microsoft account. Once you have chosen an account, you will see a page to grant permissions to the Squadcast bot.

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-24705ea46ddcc32072b210c668ec78e8499d763c%2Fimage%20(7).png?alt=media" alt="" width="255"><figcaption></figcaption></figure>

* Click `Accept`. If the permissions were updated, it will say `Admin consent granted for all required permissions`.

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-53d7d3f96939ba8a6e218b7a878e787becd1e6e0%2Fimage%20(8).png?alt=media" alt="" width="540"><figcaption></figcaption></figure>

{% hint style="info" %} <mark style="color:blue;">**Note:**</mark> After granting admin consent for new permissions to create Teams meeting links, there may be a delay of up to two hours before you can create the links. This delay occurs because Microsoft Teams permissions are not updated instantly.
{% endhint %}

2. **Then, configure your application to enable the meeting link feature.**
   * Navigate to **Settings** -> Under **Extensions**, select **Microsoft Teams**.

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-4d8c39aed96ca8ebdbda80ca6c9f2bff62f8cd6f%2FScreenshot%202024-06-25%20at%206.13.07%20PM.png?alt=media" alt="" width="563"><figcaption></figcaption></figure>

* Click the checkbox to create a meeting link -> Then, from the available **drop-down select a user**.

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-5cce97e15d41b91af947d7411b1105b93826c273%2FScreenshot%202024-06-25%20at%206.14.06%20PM.png?alt=media" alt="" width="563"><figcaption></figcaption></figure>

* Once you have selected a user, click **Save**.

### Capabilities of Microsoft Teams App <a href="#capabilities-of-ms-teams-app" id="capabilities-of-ms-teams-app"></a>

* You can <mark style="color:red;">`Acknowledge`</mark>, <mark style="color:red;">`Resolve`</mark> and <mark style="color:red;">`Reassign`</mark> incidents from within Microsoft Teams itself by clicking on the corresponding CTAs. In addition to this, you can also add notes to the incidents which will be directly reflected in the Incident Details page for the incident.

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-a076f84d99d0a302d6bcaf95cfefb7417e6139ed%2Fmsteams_message.png?alt=media\&token=58aef6fc-0d86-490f-be2e-5f86113f1d2d)

* Once the app is added as a bot in a specific Microsoft Teams channel, you can run the bot command <mark style="color:red;">`whos-on-call`</mark> to view the on-call schedules for all the Teams created in your Squadcast organization.

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-4045697554c0e4b8e2cec06778bfc6c48f270346%2Fmsteams_sq_command.png?alt=media\&token=aae0599c-a8d7-49a8-86d2-240d04a66f4e)

### Additional Information on Errors <a href="#additional-information-on-errors" id="additional-information-on-errors"></a>

Errors encountered when taking action on the incident:

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-9d541f3996d936aa983de57c3c395fa88668ea7b%2Fmsteams_unauthorized_error.png?alt=media" alt=""><figcaption></figcaption></figure>

This error is either because you are not part of the organization for which this incident is triggered in Squadcast, or you are not authorised to take this action.

### FAQs <a href="#faqs" id="faqs"></a>

1. What happens when I link multiple organizations with the same [<mark style="color:blue;">tenant</mark>](https://docs.microsoft.com/en-us/azure/active-directory/develop/quickstart-create-new-tenant)?

If you link multiple organizations with the same [<mark style="color:blue;">tenant</mark>](https://docs.microsoft.com/en-us/azure/active-directory/develop/quickstart-create-new-tenant), then the previous organization-tenant mapping will get deactivated.

2. What does unlinking an account lead to?

Unlinking an account deactivates all the organizations for a given [<mark style="color:blue;">tenant</mark>](https://docs.microsoft.com/en-us/azure/active-directory/develop/quickstart-create-new-tenant).

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*