# Zoho Desk via Zoho Flow
[Zoho Desk](https://www.zoho.com/desk/) is a cloud-based help desk solution from Zoho Corporation, catering to businesses of all sizes. Key features include the management of customer support tickets, a customer support portal, contract management, and report creation.
Route detailed alerts from Zoho Desk to the right users in Squadcast.
### Using Zoho Desk via Zoho Flow as an Alert Source
1. Navigate to **Services** -> **Service Overview** -> select or search for your Service. Expand the accordion -> In the Alert Sources section, click **Add**.
2\. Select **Zoho Desk via Zoho Flow.** Copy the displayed **Webhook URL** to [configure](#create-a-squadcast-webhook-workflow-for-zoho-desk-via-zoho-flow) it within **Zoho Desk via Zoho Flow.** Finish by clicking **Add Alert Source** -> **Done.**
{% hint style="warning" %}
**Important:**
When an alert source turns Active, it’ll show up under Configured Alert Sources, you can either generate a test alert from the integration or wait for a real-time alert to be generated by the Alert Source. An Alert Source is active if there is a recorded incident via that Alert Source for the Service.
{% endhint %}
### Create a Squadcast Webhook Workflow for Zoho Desk via Zoho Flow
**(1)** Login to your **Zoho Flow** dashboard and naviagte to the **BUILDER**. Under **APPS**, select **Zoho Desk** and click on **Create ticket** to drag it on the workflow builder
**(2)** Navigate to **LOGIC**. Under **Custom Functions**, click on **+ Custom Function**
**(3)** Fill **SquadcastTicketCreation** as **Function Name**, select **Return Type** as **void - Returns nothing** and click on **CREATE**
**(4)** Paste the code snippet mentioned below inside the code box. Replace the **SQUADCAST-WEBHOOK-URL** placeholder with the previously copied Squadcast Webhook URL. Then click on **SAVE**
```json
void SquadcastTicketCreation(string subject, string ticketid, string statustype, string description, string weburl, string language, string priority, string duedate, string classification)
{
data = Map();
data.put("subject",subject);
data.put("ticketid",ticketid);
data.put("description",description);
data.put("weburl",weburl);
data.put("language",language);
data.put("priority",priority);
data.put("duedate",duedate);
data.put("statustype",statustype);
data.put("classification",classification);
response = invokeurl
[
url :""
type :POST
parameters:data
];
}
```
**(5)** Connect **Create ticket** to the custom fucntion that was created in the previous step. Then select the appropriate values under the boxes as shown in the image below.
**(6)** Toggle the Flow switch to **ON**
That's it, you are good to go! Your Zoho Desk via Zoho Flow integration is now complete. Whenever user creates a ticket on Zoho Desk, an incident will be created in Squadcast for it.
*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*