Using the Integration
This document gives a walkthrough of the actions and commands you can perform using your Slack Integration.
You can trigger incidents in Squadcast directly from a Slack Channel.
To trigger an incident from Slack:
- 1.Navigate to your Slack channel, type
/create_incident, and click Squadcast - Create an incident in Squadcast.
- 2.In the pop-up
Click on Submit
- 1.Pick the Service for which you want to trigger the incident
- 2.Give the incident a meaningful title
- 3.Provide an informative description if needed
- 4.Add an Assignee for the incident, it can be a user/squad/escalation policy
- 3.You will now be able to see the newly triggered incident in Squadcast. You will also be notified in the globally configured or the Service specific Slack Channel for the same.
You can create an incident for an ongoing conversation/thread, simply click on More Actions -> Create an Incident.
A modal will open up, and follow the same steps as mentioned above to create an incident.
When an incident is triggered, the incident notification message in Slack will display options for the following incident actions:
👍 To acknowledge the Incident
👉 To reassign the incident
✅ To resolve the incident
Add a Note
To add a note to the incident
📒 To attach a runbook to an incident
Create Incident Channel
To create a slack channel for an incident
Add Communication Channel
Add a communication channel for the incident
🔖 Add a tag for the incident
Here is a list of Slack commands that you can use to perform actions of incidents using Squadcast.
These commands will work anywhere within Slack. When you perform the below commands the system will take the respective actions.
To provide incident details and create a new incident
Displays all the slack commands
To check who is currently on-call
These commands will work only in the channels created for incidents specifically. When you perform the below commands the system will take the respective actions.
Helps to acknowledge an incident
Helps to reassign an incident
Helps to resolve an incident
Helps to add notes to an incident
Helps to add/update tags to an incident
Helps to attach/detach runbooks to an incident
Helps to add a communication card to an incident
Helps to create a postmortem for an incident
Helps to archive an incident-specific channel
Last modified 2mo ago