Using the Integration
This document gives a walkthrough of the actions and commands you can perform using your Slack Integration.
You can trigger incidents in Squadcast directly from a Slack Channel.
To trigger an incident from Slack:
- 1.Navigate to your Slack channel, type
/create_incident, and click Squadcast - Create an incident in Squadcast. - 2.In the pop-up
- 1.Pick the Service for which you want to trigger the incident
- 2.Give the incident a meaningful title
- 3.Provide an informative description if needed
- 4.Add an Assignee for the incident, it can be a user/squad/escalation policy
Click on Submit - 3.You will now be able to see the newly triggered incident in Squadcast. You will also be notified in the globally configured or the Service specific Slack Channel for the same.
Note:
You can create an incident for an ongoing conversation/thread, simply click on More Actions -> Create an Incident.
A modal will open up, and follow the same steps as mentioned above to create an incident.
When an incident is triggered, the incident notification message in Slack will display options for the following incident actions:
Action | Description |
|---|---|
Acknowledge | 👍 To acknowledge the Incident |
Reassign | 👉 To reassign the incident |
Resolve | ✅ To resolve the incident |
Add a Note | 📝 |
Attach Runbooks | 📒 To attach a runbook to an incident |
Create Incident Channel | To create a slack channel for an incident |
Add Communication Channel | 📣 |
Update Tags | 🔖 Add a tag for the incident |
Here is a list of Slack commands that you can use to perform actions of incidents using Squadcast.
These commands will work anywhere within Slack. When you perform the below commands the system will take the respective actions.
Command | Description |
|---|---|
/create_incident /sq /sq create /sq new | To provide incident details and create a new incident |
/sq help /squadcast help /sq man /squadcast man | Displays all the slack commands |
/sq oncall | To check who is currently on-call |
These commands will work only in the channels created for incidents specifically. When you perform the below commands the system will take the respective actions.
Command | Description |
|---|---|
/sq acknowledge /sq ack | Helps to acknowledge an incident |
/sq reassign | Helps to reassign an incident |
/sq resolve | Helps to resolve an incident |
/sq add_notes | Helps to add notes to an incident |
/sq tags | Helps to add/update tags to an incident |
/sq add_runbooks | Helps to attach/detach runbooks to an incident |
/sq comms | Helps to add a communication card to an incident |
/sq pm /sq postmortem /sq retro /sq retrospective | Helps to create a postmortem for an incident |
/sq archive | Helps to archive an incident-specific channel |
Last modified 7mo ago