# ClickUp Integration

[<mark style="color:blue;">ClickUp</mark>](https://clickup.com/) is an all-in-one suite to manage people, projects, and everything in between. ClickUp offers docs, reminders, goals, calendars, and inboxes.

Seamlessly route detailed ticket alerts from ClickUp to the right users in Squadcast - Enhance incident management efficiency.

### How to integrate ClickUp with Squadcast

### In Squadcast: Using ClickUp as an Alert Source

1. Navigate to **Services** -> **Service Overview** -> select or search for your Service. Expand the accordion -> In the Alert Sources section, click **Add**.

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-4fbd74e7ca0b30173c47a1d58ed6a0804a0465aa%2FAlert_Sources.png?alt=media&#x26;token=aaca6610-9d18-4dd4-9cf5-320042f326f1" alt="How to configure ClickUp incident management integration in Squadcast" width="563"><figcaption></figcaption></figure>

2\. Select **ClickUp**. Copy the displayed **Webhook URL** to [configure](#in-clickup-create-a-squadcast-webhook) it within **ClickUp**. Finish by clicking **Add Alert Source** -> **Done**.

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-6e3b787047251a146f4885d5b32add2f0e87215d%2FClickup.png?alt=media&#x26;token=cd1105a8-5a40-4b86-966d-ce7ae08afb9c" alt="Steps to add ClickUp incident management integration to a service in Squadcast" width="563"><figcaption></figcaption></figure>

{% hint style="warning" %} <mark style="color:orange;">**Important**</mark>**:**

When an alert source turns <mark style="color:green;">Active</mark>, it’ll show up under Configured Alert Sources. You can either generate a test alert from the integration or wait for a real-time alert to be generated by the Alert Source.\
\
An Alert Source is <mark style="color:green;">active</mark> if there is a recorded incident via that Alert Source for the Service.
{% endhint %}

### In ClickUp: Create a Squadcast Webhook

1. Navigate to **Space** and select **New Space** to create new a Space

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-1aefc724f8d8d352ddae78bc19a13b56a45e95e5%2Fclickup_2.png?alt=media&#x26;token=8a0dc2c4-d09b-4f17-bbdb-b9fd844d28c8" alt="Create new Space in ClickUp for incident management" width="226"><figcaption></figcaption></figure>

2. Click on the newly created **Space** and then, click on **Automate > Add automation** on the top right corner

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-5cd6cff250652bc299e71123f672b95fa5270173%2Fclickup_3.png?alt=media&#x26;token=967b5125-024a-43a0-b080-b3b859e595b6" alt="Add automation in the New Space created in ClickUp for incident management" width="453"><figcaption></figcaption></figure>

3. Select **Condition** as per your choice (that is, in which case you want to trigger the Webhook for Squadcast). Then, select **Call Webhook**

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-04e1c8a59b675c835e011db185e1501ec9495e21%2Fclickup_5.png?alt=media&#x26;token=1f34ea78-f3a3-4e69-a574-a1505f8e8328" alt="Select the condition for triggering a webhook for Squadcast" width="563"><figcaption></figcaption></figure>

4. Paste the previously copied Webhook from Squadcast in the **URL** field and click on **Create**

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-dae3fb27d92297cc1895ca8f098768ba6fb9d2f2%2Fclickup_6.png?alt=media&#x26;token=5a3e6585-e2ce-456c-96e1-51bc527cf411" alt="Copy the webhook details in the URL field in ClickUp for incident management" width="563"><figcaption></figcaption></figure>

That is it, you are now good to go!

* Whenever a Case (ticket) is created with an `Open` status in ClickUp, an incident will be created for it in Squadcast.
* When it is moved to the `Closed` status in ClickUp, the corresponding incident will automatically get resolved in Squadcast as well.

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*