Incident List View

A bird's-eye view of all the incidents your team has encountered

Incidents signify problems or issues that require attention and resolution. When triggered on services, an escalation policy prompts notifications to be sent to on-call responders, who are responsible for promptly mitigating the issue.

The Incident List provides a convenient, single-glance view of all your incidents and their relevant information.

Note: To view the Incident List for a specific team, simply select the desired team from the team picker located at the top.

Incident Status Sections

This section lists all the incidents of your team for the selected time period. You can select one or more incidents to perform bulk actions. Note: This also includes all the Suppressed incidents.

Trigger an Incident

Depending on your specific use case, there are multiple methods available to trigger incidents in Squadcast:

Create Incident Manually

To create a new incident using the web app,

  1. Navigate to the Incidents List page -> Click Create New Incident on top right.

  2. In the side panel, enter the Incident Title, optional Description, select the Service, specify who should be notified under Assign To, add Tags.

  3. Click on Create to complete.

Search

To search for a specific incident, enter its Incident Message in the Search field and hit enter.

Bulk Actions

To perform bulk actions, please select one or more incidents.

Note:

  • Bulk actions for updating Tags are unavailable.

  • Users will receive email notifications in the event of individual or bulk reassignment.

Star Incidents

When you star incidents in Squadcast, you mark them as important. This helps you remember to look at them later.

Star an Incident

To star an incident,

  1. Navigate to the Incidents List page -> navigate to your desired Status Tab.

Search for Starred Incidents

To search for Starred Incidents,

  1. Navigate to the Incidents List page -> click on Filters icon.

  2. Under Show Starred Incidents, click Yes -> Click Apply.

Download Incidents

To download incidents,

  1. Navigate to the Incidents List page -> add the Filters of your choice.

  2. Click Download All -> Select the export format option (CSV or JSON) from the drop-down.

  3. Click Download to complete.

Incident Export Limit:

Please note, currently, the export of incidents is limited to a maximum of 1000 per export. Please adjust your filters to ensure the listed incidents remain within this limit for each export. There are no restrictions on the number of exports you can perform.

For unlimited incident exports, you can utilize our Export Async API. Upon completion, you will receive an email notification with the download link. For further details, refer to our Export Async API Documentation.

šŸ”¹ Best Practice Tip šŸ”¹ For enhanced efficiency, we encourage utilizing our public API to export incidents in CSV or JSON format. Please refer to the API documentation available here.

Expand to view the fields included in the exported file, whether in CSV or JSON format
  • Incident ID

  • Title

  • Description

  • Status

  • Service

  • Alert Source

  • Assignee

  • Created At

  • Acknowledged At

  • Resolved At

  • Tags

  • Event Count

  • TTA (Time to Acknowledge)

  • TTR (Time to Resolve)

  • Activity Logs

Have any questions? Ask the community.

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