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On this page
  • Incident Status Sections
  • Trigger an Incident
  • Create Incident Manually
  • Search
  • Bulk Actions
  • Star Incidents
  • Star an Incident
  • Search for Starred Incidents
  • Download Incidents

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  1. Incident List

Incident List View

A bird's-eye view of all the incidents your team has encountered

Incidents signify problems or issues that require attention and resolution. When triggered on services, an escalation policy prompts notifications to be sent to on-call responders, who are responsible for promptly mitigating the issue.

The Incident List provides a convenient, single-glance view of all your incidents and their relevant information.

Note: To view the Incident List for a specific team, simply select the desired team from the team picker located at the top.

Incident Status Sections

This section lists all the incidents of your team for the selected time period. You can select one or more incidents to perform bulk actions. Note: This also includes all the Suppressed incidents.

This section lists all the Triggered and Acknowledged incidents of your team for the selected time period. You can select one or more incidents to perform bulk actions.

Note: You have the option to switch to the respective sections to exclusively view incidents specific to those states.

This section lists all the Triggered incidents of your team for the selected time period. You can select one or more incidents to perform bulk actions. Note: You have the ability to perform actions such as Acknowledge, Reassign, Resolve, and Update Tags for individual incidents or in bulk.

This section lists all the Acknowledged incidents of your team for the selected time period. You can select one or more incidents to perform bulk actions. Note: You have the ability to perform actions such as Reassign, Resolve, and Update Tags for individual incidents or in bulk.

This section lists all the Resolved incidents of your team for the selected time period. Note: Once resolved, this action cannot be changed or undone. Moreover, you have the ability to perform actions such as Update Tags, and Start/View Postmortem for individual incidents. Bulk actions are not supported for Resolved incidents.

This section lists all the Suppressed incidents of your team for the selected time period. Note: You have the ability to Update Tags for individual incidents. Bulk actions are not supported for Suppressed incidents.

Trigger an Incident

Depending on your specific use case, there are multiple methods available to trigger incidents in Squadcast:

Method
Manner

A common practice is to integrate with third-party platforms, like monitoring tools, and configure them to trigger incidents in Squadcast when certain conditions are met.

To learn more, visit our Integrations Library.

You can trigger an incident and promptly notify the on-call responder by manually opening an incident on a service. This method is commonly used to test notification rules or to directly inform the on-call person about an issue with a particular service.

By leveraging the ability to create incidents from the mobile app, you have the ability to trigger an incident on the go.

We natively integrate with various tools. If you're using an integration that isn't listed, but the tool supports webhook-based integration, you can utilize our incident webhook integration. This integration can also be leveraged for triggering incidents in your internal services based on your specific use case.

You can expand your customer support, by letting your stakeholders & customers report issues that trigger incidents in Squadcast.

By leveraging email integration for a service, you have the ability to trigger an incident simply by sending an email to the designated email address associated with the integration.

Create Incident Manually

To create a new incident using the web app,

  1. Navigate to the Incidents List page -> Click Create New Incident on top right.

  2. In the side panel, enter the Incident Title, optional Description, select the Service, specify who should be notified under Assign To, add Tags.

  3. Click on Create to complete.

Search

To search for a specific incident, enter its Incident Message in the Search field and hit enter.

Bulk Actions

To perform bulk actions, please select one or more incidents.

Status Section
Permissible Bulk Actions

All

Based on the selection you make, you can perform actions similar to those displayed for each section.

Open

✅ Acknowledge

✅ Reassign

✅ Resolve

✅ Update Priority

✅ Merge Incidents Note: If you choose one or more Acknowledged incidents in the bulk selection, performing bulk Acknowledgement won't be possible.

Triggered

✅ Acknowledge

✅ Reassign

✅ Resolve ✅ Update Priority

✅ Merge Incidents

Acknowledged

✅ Reassign

✅ Resolve ✅ Update Priority

✅ Merge Incidents

Resolved

✅ Update Priority

Suppressed

Bulk actions are not supported for Suppressed incidents.

Note:

  • Bulk actions for updating Tags are unavailable.

  • Users will receive email notifications in the event of individual or bulk reassignment.

Star Incidents

When you star incidents in Squadcast, you mark them as important. This helps you remember to look at them later.

Star an Incident

To star an incident,

  1. Navigate to the Incidents List page -> navigate to your desired Status Tab.

Search for Starred Incidents

To search for Starred Incidents,

  1. Navigate to the Incidents List page -> click on Filters icon.

  2. Under Show Starred Incidents, click Yes -> Click Apply.

Download Incidents

To download incidents,

  1. Navigate to the Incidents List page -> add the Filters of your choice.

  2. Click Download All -> Select the export format option (CSV or JSON) from the drop-down.

  3. Click Download to complete.

Incident Export Limit:

Please note, currently, the export of incidents is limited to a maximum of 1000 per export. Please adjust your filters to ensure the listed incidents remain within this limit for each export. There are no restrictions on the number of exports you can perform.

Expand to view the fields included in the exported file, whether in CSV or JSON format
  • Incident ID

  • Title

  • Description

  • Status

  • Service

  • Alert Source

  • Assignee

  • Created At

  • Acknowledged At

  • Resolved At

  • Tags

  • Event Count

  • TTA (Time to Acknowledge)

  • TTR (Time to Resolve)

  • Activity Logs

PreviousSquadcast SearchNextIncident Priorities

Last updated 1 year ago

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If your account has the configured, you may also trigger an incident using Slack slash commands.

Click on the next to the Incident message, to mark the incident as important.

For unlimited incident exports, you can utilize our Export Async API. Upon completion, you will receive an email notification with the download link. For further details, refer to our .

🔹 Best Practice Tip 🔹 For enhanced efficiency, we encourage utilizing our public API to export incidents in CSV or JSON format. Please refer to the API documentation available .

Have any questions? .

⭐
Export Async API Documentation
here
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Trigger an Incident via Integration
Trigger an Incident via Webhooks
Trigger an Incident via Webforms
Trigger an Incident via Email Integration
Slack integration
Trigger an Incident via Web App
Trigger an Incident via Slack
Image. Create Incident Manually
Image. Perform Bulk Actions
Image. Star Important Incidents
Image. Download Incidents
Create Incident Manually in Squadcast for Incident Management
Perform Bulk Actions on Incidents in Squadcast for Incident Management
Star Important Incidents in Squadcast for Incident Management
Download Incidents in Squadcast for Incident Management
Trigger an Incident via Mobile App