# Incident List View Incidents signify problems or issues that require attention and resolution. When triggered on services, an escalation policy prompts notifications to be sent to on-call responders, who are responsible for promptly mitigating the issue. The Incident List provides a convenient, single-glance view of all your incidents and their relevant information. {% hint style="info" %} **Note**: To view the Incident List for a specific team, simply select the desired team from the team picker located at the top. {% endhint %} ## Incident Status Sections {% tabs %} {% tab title="All" %} This section lists all the incidents of your team for the selected time period. You can select one or more incidents to perform bulk actions.\ \ **Note**: This also includes all the Suppressed incidents. {% endtab %} {% tab title="Open" %} This section lists all the Triggered and Acknowledged incidents of your team for the selected time period. You can select one or more incidents to perform bulk actions.\\ **Note**: You have the option to switch to the respective sections to exclusively view incidents specific to those states. {% endtab %} {% tab title="Triggered" %} This section lists all the Triggered incidents of your team for the selected time period. You can select one or more incidents to perform bulk actions.\ \ **Note**: You have the ability to perform actions such as Acknowledge, Reassign, Resolve, and Update Tags for individual incidents or in bulk. {% endtab %} {% tab title="Acknowledged" %} This section lists all the Acknowledged incidents of your team for the selected time period. You can select one or more incidents to perform bulk actions.\ \ **Note**: You have the ability to perform actions such as Reassign, Resolve, and Update Tags for individual incidents or in bulk. {% endtab %} {% tab title="Resolved" %} This section lists all the Resolved incidents of your team for the selected time period.\ \ **Note**: Once resolved, this action cannot be changed or undone.\ \ Moreover, you have the ability to perform actions such as Update Tags, and Start/View Postmortem for individual incidents. Bulk actions are not supported for Resolved incidents. {% endtab %} {% tab title="Suppressed" %} This section lists all the Suppressed incidents of your team for the selected time period.\ \ **Note**: You have the ability to Update Tags for individual incidents. Bulk actions are not supported for Suppressed incidents. {% endtab %} {% endtabs %} ## Trigger an Incident Depending on your specific use case, there are multiple methods available to trigger incidents in Squadcast:

Method	Manner
Trigger an Incident via Integration	A common practice is to integrate with third-party platforms, like monitoring tools, and configure them to trigger incidents in Squadcast when certain conditions are met. To learn more, visit our Integrations Library.
Trigger an Incident via Web App	You can trigger an incident and promptly notify the on-call responder by manually opening an incident on a service. This method is commonly used to test notification rules or to directly inform the on-call person about an issue with a particular service.
Trigger an Incident via Mobile App	By leveraging the ability to create incidents from the mobile app, you have the ability to trigger an incident on the go.
Trigger an Incident via Webhooks	We natively integrate with various tools. If you're using an integration that isn't listed, but the tool supports webhook-based integration, you can utilize our incident webhook integration. This integration can also be leveraged for triggering incidents in your internal services based on your specific use case.
Trigger an Incident via Webforms	You can expand your customer support, by letting your stakeholders & customers report issues that trigger incidents in Squadcast.
Trigger an Incident via Email Integration	By leveraging email integration for a service, you have the ability to trigger an incident simply by sending an email to the designated email address associated with the integration.
Trigger an Incident via Slack	If your account has the Slack integration configured, you may also trigger an incident using Slack slash commands.

### Create Incident Manually To create a new incident using the web app, 1. Navigate to the **Incidents List** page -> Click **Create New Incident** on top right. 2. In the side panel, enter the **Incident Title**, *optional* **Description**, select the **Service**, specify who should be notified under **Assign To**, add **Tags.** 3. Click on **Create** to complete.

Create Incident Manually in Squadcast for Incident Management — Image. Create Incident Manually

## Search To search for a specific incident, enter its **Incident Message** in the Search field and hit enter. ## Bulk Actions To perform bulk actions, please select one or more incidents.

Status Section	Permissible Bulk Actions
All	Based on the selection you make, you can perform actions similar to those displayed for each section.
Open	✅ Acknowledge ✅ Reassign ✅ Resolve ✅ Update Priority ✅ Merge Incidents Note: If you choose one or more Acknowledged incidents in the bulk selection, performing bulk Acknowledgement won't be possible.
Triggered	✅ Acknowledge ✅ Reassign ✅ Resolve ✅ Update Priority ✅ Merge Incidents
Acknowledged	✅ Reassign ✅ Resolve ✅ Update Priority ✅ Merge Incidents
Resolved	✅ Update Priority
Suppressed	Bulk actions are not supported for Suppressed incidents.

{% hint style="info" %} **Note**: * Bulk actions for updating Tags are unavailable. * Users will receive email notifications in the event of individual or bulk reassignment. {% endhint %}

Perform Bulk Actions on Incidents in Squadcast for Incident Management — Image. Perform Bulk Actions

## Star Incidents When you star incidents in Squadcast, you mark them as important. This helps you remember to look at them later.

Star Important Incidents in Squadcast for Incident Management — Image. Star Important Incidents

### Star an Incident To star an incident, 1. Navigate to the **Incidents List** page -> navigate to your desired **Status Tab**. 2. Click on the :star: next to the Incident message, to mark the incident as important. ### Search for Starred Incidents To search for Starred Incidents, 1. Navigate to the **Incidents List** page -> click on **Filters** icon. 2. Under Show Starred Incidents, click **Yes** -> Click **Apply.** ## Download Incidents To download incidents, 1. Navigate to the **Incidents List** page -> add the **Filters** of your choice. 2. Click **Download All** -> Select the export format option (CSV or JSON) from the drop-down. 3. Click **Download** to complete.

Download Incidents in Squadcast for Incident Management — Image. Download Incidents

{% hint style="warning" %} **Incident Export Limit****:** Please note, currently, the export of incidents is limited to a maximum of 1000 per export. Please adjust your filters to ensure the listed incidents remain within this limit for each export. There are no restrictions on the number of exports you can perform. \ For unlimited incident exports, you can utilize our Export Async API. Upon completion, you will receive an email notification with the download link. For further details, refer to our [Export Async API Documentation](https://apidocs.squadcast.com/#15f17e18-af02-4835-a4a4-59c840e19e16). {% endhint %} {% hint style="success" %} 🔹 **Best Practice Tip** 🔹 For enhanced efficiency, we encourage utilizing our public API to export incidents in CSV or JSON format. Please refer to the API documentation available [here](https://apidocs.squadcast.com/#3d00d5c6-6b9b-410c-a11b-0da72c60d419). {% endhint %}

Expand to view the fields included in the exported file, whether in CSV or JSON format

* Incident ID * Title * Description * Status * Service * Alert Source * Assignee * Created At * Acknowledged At * Resolved At * Tags * Event Count * TTA (Time to Acknowledge) * TTR (Time to Resolve) * Activity Logs

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*