Understanding Incident Notifications
Understanding the available incident notification channels in Squadcast
Incident notifications represent alert information that is sent to users via the various available channels, which are Push, Email, SMS, and Phone calls.
Notifications are sent out only for the incidents created in Squadcast and they cannot be manually created.
Important:
- 1.Only users with Organization Roles
Account Owner
andUser
receive incident notifications. Users withStakeholder
Organization roles will not receive incident notifications.Stakeholders
can be notified of incidents by using the steps mentioned here. - 2.All users in the Organization have to verify the email address associated with their Profile in order to start receiving Email and Push notifications for incidents. Also, to receive Push notifications, the latest version of the Squadcast mobile app must be downloaded.
- 3.To receive SMS and Phone call notifications for incidents:
- 1.
- 2.
- 3.On the Free Plan, post the exhaustion of the free limits, and one-time allowance of 100 notifications (SMS and Phone Calls) for an account, you will stop receiving SMS and Phone call notifications. However, you will still continue to receive Email and Push Notifications.
Squadcast uses the following numbers to notify you of incidents.
You can either save the above numbers on your devices or download the below vCard to set up a contact for Squadcast automatically.
Each incident notification can be traced to a source. To access the Notification Logs for a particular incident,
Navigate to the Incident Details page -> Notification Logs in the Responders section.

Notification Logs for an incident
The Notification Logs include:
- 1.Cause: Indicates the cause of the notification, such as:
- 1.
Incident Alert
: Notifications are sent out for incidents triggered. - 2.
Acknowledgment Reminder Alerts
: Reminder notifications are sent out for unresolved incidents (if set up in the Escalation Policy). - 3.
Incident Watcher Notification
: Email notifications are sent out when a user/squad has subscribed to watch the incident - 4.
@mentions
: Email and Push notifications are sent out when a user/squad is @mentioned in the Notes section for the incident.
- 2.Name: User to whom the notification has been sent
- 3.Channel: Indicates the notification channel followed by the destination.
- 4.Status: Indicated the status of the notification, such as:
- 1.
scheduled
: When the notification is scheduled to be sent out from Squadcast. - 2.
dispatched
: When the notification is dispatched from Squadcast and has been accepted by our providers for further delivery. - 3.
sent
: When the notification is dispatched from the providers’ platform to the user. - 4.
delivered
: When the notification has been delivered successfully to the user. - 5.
canceled
: When an incident has been acknowledged or resolved, the rest of the scheduled notifications will not be dispatched. The notification status of these notifications will be set tocancel.
- 6.
failed
: When Squadcast is unable to send out the notification.
- 5.Time: Indicates the time at which the notification was sent (or is yet to be sent).
To export the Notification Logs for an incident in .CSV format, click on the download icon next to the refresh icon on the top.
Note:
You can filter the notification logs based on the Causes, Type, and Status of the notification.
Note:
We have implemented redundancies for each of our notification channels. We will continue to add different providers for each of the notification channels going forward in order to provide maximum reliability for our users.
Important:
In some cases, even when notifications might have been delivered to users, the status could still be set to sent/dispatched. We depend on our vendors, who in turn depend on hundreds of carriers worldwide, to get notification delivery information. In rare cases, these logs might not be completely reliable. We might have to look further into it to understand certain situations. If you wish to receive more details on the notifications sent out for an incident, you can reach out to our Support team with the
Incident ID
of the incident.Understanding push notifications:
- 1.You might see multiple push notifications being scheduled/dispatched if you have logged in to your Squadcast account on multiple mobile devices
- 2.You will not see any push notifications in the logs if you have not installed and logged into the Squadcast mobile app even though you have push as a notification channel in your notification rule(s)
Bypassing Do Not Disturb is a powerful feature to receive Push, SMS, and Phone call notifications for incidents even when your phone has the Do Not Disturb mode turned on.
Download the Squadcast vCard to create a contact for Squadcast, then follow the instructions below for mobile devices running on either Android or iOS.
Once the vCard is downloaded, a contact for Squadcast is created like below.

Star this contact before proceeding further.
1. Head over to Settings and navigate to the section that lets you configure Apps & Notifications or Sounds (each device has this configuration differently)


2. On the device we are using as an example, we navigated to the Do Not Disturb section

