# Snooze Incidents

You can choose to snooze incident notifications for incidents with lower priority and a flexible timeline. By snoozing the incident, all scheduled notifications for that specific incident will be halted and canceled. Users will not receive any notifications during the snooze period.

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-3c36dc7a71262310a3f5d86e5c4473bb41cd7c30%2FScreenshot%202023-12-26%20at%2012.49.35.png?alt=media" alt="" width="563"><figcaption><p>Image. Snooze Incidents</p></figcaption></figure>

## Points to Note <a href="#points-to-note" id="points-to-note"></a>

* The Incident can be snoozed for a maximum of 24 hours.
* When the snooze timer ends, the incident will be assigned to the user who snoozed the incident.
* Incidents can be snoozed multiple times but users cannot snooze an incident when the snooze timer is running.
* Users can unsnooze the incident anytime and the incident can be reassigned to
  * A user who snoozed the incident
  * A user who is currently performing the unsnoozing action
  * Different User/Squad/Escalation Policy

{% hint style="info" %} <mark style="color:blue;">**Note:**</mark> Incidents will be unsnoozed automatically when the incident states are changed/when the incident is reassigned.
{% endhint %}

## Snooze an Incident <a href="#snoozing-an-incident" id="snoozing-an-incident"></a>

### From the Incident List Page <a href="#from-the-incident-list-page" id="from-the-incident-list-page"></a>

To snooze an incident from the incident list page,

1. Navigate to the **Incident List page** -> Hover over the incident you wish to snooze.
2. Select **Snooze** -> From the dropdown you can choose one of the options and the incident will be snoozed for the selected hour(s).

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-3c36dc7a71262310a3f5d86e5c4473bb41cd7c30%2FScreenshot%202023-12-26%20at%2012.49.35.png?alt=media" alt="" width="563"><figcaption><p>Image. Snooze incident from the incident list page</p></figcaption></figure>

### From the Incident Details Page <a href="#from-the-incident-details-page" id="from-the-incident-details-page"></a>

To snooze the incident from the incident details page,

1. Navigate to the **Incident Details page** -> Click on **Snooze**.
2. Select the Snooze duration from the dropdown. That’s it Incident will be snoozed for the selected hour(s).

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-82724f6efb0689eba3574cfa377704755d50debc%2FScreenshot%202023-12-26%20at%2013.07.08.png?alt=media" alt="" width="563"><figcaption><p>Image. Snooze incidents from the incident details page</p></figcaption></figure>

## Unsnooze an Incident <a href="#unsnoozing-an-incident" id="unsnoozing-an-incident"></a>

### From the Incident List Page <a href="#from-the-incident-list-page.1" id="from-the-incident-list-page.1"></a>

To unsnooze a snoozed incident,

1. Hover over the snoozed incident -> Select **Unsnooze.**
2. Select one of the options shown on the side panel and click **Unsnooze and Reassign.**

<div><figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-48d936550f89f6817bb4b042daa8d83e9cd88e78%2FScreenshot%202023-12-26%20at%2013.08.08.png?alt=media" alt="" width="563"><figcaption><p>Image. Unsooze an incident</p></figcaption></figure> <figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-96a0bc6c4211e2aaee19bbb60c72f71d263b87a5%2FScreenshot%202023-12-26%20at%2013.06.13.png?alt=media" alt="" width="563"><figcaption><p>Image. Reassign the incident</p></figcaption></figure></div>

### From the Incident Details Page <a href="#from-the-incident-details-page.1" id="from-the-incident-details-page.1"></a>

To unsnooze an incident from the incident details page,

1. Navigate to the incident details page -> Click on **Unsnooze.**
2. Select one of the options shown on the side panel and click **Unsnooze and Reassign.**

<div><figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-025620cc0889242213f71db39b75b1da0b4b4a8e%2FScreenshot%202023-12-26%20at%2013.10.58.png?alt=media" alt="" width="563"><figcaption><p>Image. Unsnooze an incident</p></figcaption></figure> <figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-86c2215cf4b3fabf3935fb911658e940c1c1247c%2FScreenshot%202023-12-26%20at%2013.10.32.png?alt=media" alt="" width="563"><figcaption><p>Image. Reassign the incident</p></figcaption></figure></div>

{% hint style="info" %} <mark style="color:blue;">**Note**</mark>: Please note that the actions related to unresolved incidents will not be executed for incidents that have been snoozed.
{% endhint %}

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*
