# Postmortem Templates

{% embed url="<https://www.youtube.com/watch?v=Y-vY2iCoyTU>" %}

### Postmortem Templates <a href="#postmortem-templates" id="postmortem-templates"></a>

Each Organization has a few predefined **Postmortem Templates** available from **Squadcast** by default. You can choose to create new templates or modify the existing ones, based on how you do postmortems within your Organization.

### Prerequisites <a href="#prerequisites" id="prerequisites"></a>

* Only the **Account Owner** or **Users** with the **Manage Postmortem Templates** permission will have the access to modify Postmortem Templates and/or create new Postmortem Templates for the Organization

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-304f09f57ec0094f855098dadead1140be711021%2Fpostmortem_new_1.png?alt=media&#x26;token=9f6458cb-81e6-48b1-b061-7459442769d4" alt="Permissions to Manage Postmortem Templates"><figcaption></figcaption></figure>

### Managing Postmortem Templates <a href="#managing-postmortem-templates" id="managing-postmortem-templates"></a>

1\. Click on **Settings** in the primary navigation and then select **Postmortem** from the secondary navigation

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-c335c77d8bc3a3e09cd835cccf5e892a7c4a733d%2Fpostmortem_1%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(2).png?alt=media" alt="Manage Postmortem Templates"><figcaption></figcaption></figure>

Here you’ll find the list of pre-defined templates.

You can either make use of the existing templates or add new templates for the rest of your Organization to use.

![Adding new Postmortem Template](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-8f5fd0ce1b9b57826b2209831af458a70cbd097f%2Fpostmortem_template_gb_1.png?alt=media)

2\. There is a set of <mark style="color:red;">`incident variables`</mark>, which can be used while creating **Postmortem Templates**. These <mark style="color:red;">`incident variables`</mark> will dynamically get populated with the incident’s data for which the Postmortem is being created. You can see all the available <mark style="color:red;">`incident variables`</mark> on the right half while creating templates. The variables need to be specified using [<mark style="color:blue;">MustacheJS syntax</mark>](https://github.com/janl/mustache.js/)

Refer to any of the pre-defined templates for the templating syntax.

![pre-defined postmortem templates](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-b01a677d83d3bc5d66a3ac6c73ebf48e46f470fd%2Fpostmortem_template_gb_2.png?alt=media)

3\. A template can be marked **Default**. While filling a Postmortem report for an incident, the default template would pop up automatically when a user starts a Postmortem for it

![Select postmortem as default](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-57d37457ef59d3cacd278bdf772f2b5b125a06c0%2Fpostmortem_template_gb_3.png?alt=media)

Click on **Add** to save the new template or **Update** to save the changes in an existing template

### Adding Attachments <a href="#adding-attachments" id="adding-attachments"></a>

You can add a variety of file types as an attachment in the Postmortem Template.

To attach a file, drag and drop the file to the markdown editor. You can also copy-paste the file directly into the markdown editor.

The maximum size for a single file is 10 MB (for upload). You can upload a maximum of 5 files at a time.

{% hint style="info" %}
The storage limit for an organization depends on the plan:\
\
**Free Plan** - 50 MB\
**Pro, Premium, and Enterprise** - Unlimited
{% endhint %}

File uploads won’t work if the plan limit has been reached. The file once uploaded cannot be deleted.

The supported file types are:

* Images (.png, .jpg, .jpeg)
* Word Processors (.doc, .docx, .odt, pages)
* Spreadsheets (.xls, .xlsx, numbers)
* PDFs (.pdf)
* Presentations (.ppt, .pptx. .odp)
* Miscellaneous (.log, .txt, .eml, .msg, .csv, .key, .json)

### FAQs <a href="#faqs" id="faqs"></a>

1\. Can Stakeholders create Postmortem Templates?

No, **Stakeholders** cannot create Postmortem Templates.

2\. Are Postmortem Templates limited to a particular Team?

No, Postmortem Templates are an Organization-wide entity. Any Team in the Organization can make use of the Postmortem Templates added.

3\. I am in a Team and the Team has all the necessary Roles (Create, Read, Update, Delete) for Postmortems, yet I am unable to add a Postmortem Template that my Team could use. What am I missing?

The Roles associated with a Team for Postmortems are different from the Permission required to create a Postmortem Template. The Permission required to create/modify a Postmortem Template is an Organization-level Permission. Head over to Settings -> Postmortem -> and ensure that you have been given the same (the checkbox must be enabled for **Manage Postmortem Templates** Permission).

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*


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