# Communication Channels

{% embed url="<https://www.youtube.com/watch?feature=youtu.be&v=k_WQhWJvnCQ>" %}

To add a Communication Channel,

**(1)** Click on **+ icon** or **+Add Link** button

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-cad89459db43d294af88ed79bec6fe5fcfcd5174%2Fcommscard_ss%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(4).png?alt=media" alt="Add Communication Channels in Squadcast"><figcaption></figcaption></figure>

**(2)** Select the type of channel you want to add

![Add Communication Channel](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-49d20e71cdb0b5b4d906521b3f508c199d575d7d%2Fcommunicartions_channel_gb_1.png?alt=media)

**(3)** Add the link and Text to Display for your Communication Channel -> Click on **Save**

![Add Communcation Channel link and Label](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-bd36c89c8a2545073a984a9aff4acb4a526b3d98%2Fcommunications_channel_gb_2.png?alt=media)

Once added, you can **Edit/Update** the Communication Channel.

{% hint style="info" %}
**Note:**

Any activity in the Communications Card gets reflected on the **Incident Activity Timeline**.
{% endhint %}

### Creating Slack Channel for Incidents <a href="#creating-slack-channel-for-incidents" id="creating-slack-channel-for-incidents"></a>

To create a Slack Channel for an Incident,

**(1)** Navigate to the Incident Details page, and click on the **+ icon** or **+ Add Link** button

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-cad89459db43d294af88ed79bec6fe5fcfcd5174%2Fcommscard_ss%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(2)%20(7).png?alt=media" alt="Create Slack Channels for Incidents"><figcaption></figcaption></figure>

**(2)** Click on the **Create Slack Channel** option from the menu

![Create Slack Channel for an incident in Squadcast](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-d1dad7c3f45ed68eccae8001269cc4f01f64ff32%2Fcommunications_channel_gb_3.png?alt=media)

**(3)** Type in the **Channel Name** for your Incident and click **Save**

![Save the Slack Channel to an incident](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-b7f000ca0659f6aa9b2312a5b22a6cf2435207d0%2Fcommunications_channel_gb_4.png?alt=media)

This will generate a dedicated Slack Channel for your Incident.

{% hint style="info" %}
**Note**\
All notifications of this specific incident like Acknowledged, Re-assigned, **and** Resolved will be sent to this channel in addition to the regular channel (if configured).
{% endhint %}

{% hint style="info" %}
**Note**\
Once the Incident is resolved, you can archive the Slack Channel using the **Archive** button on the right.

<img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-4254cd8e900c0c96143bfadc43c079fd497a71c4%2Fslackchannel_4.png?alt=media&#x26;token=bb6f1659-b090-4b8f-a01e-8280260470e1" alt="Archive a Slack Channel" data-size="original">
{% endhint %}

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*