LogoLogo
API DocsDeveloper PortalSystem StatusTry for Free
  • Quickstart Guide
    • Introduction
    • Get started as an Account Owner
    • Get started as a User
    • Glossary
    • FAQs
  • Manage Users
    • Types of Users
    • Add and Delete Users
    • Import Users
    • User Permissions - Access Controls
    • Manage Your Profile
    • Notification Rules
    • On-Call Reminder Rules
    • Change Account Owner
  • Manage Teams
    • Understanding Teams
    • Role Based Access Control
    • Owner Based Access Control
    • Create and Delete Teams
    • Add and Remove Team Members
    • Squads
    • Stakeholder Groups
  • Services
    • Adding a Service
    • Service Overview
    • Service Graph
    • Maintenance Mode
    • Alert Deduplication Rules
      • Alert Deduplication Rules
      • Incident Status Based Deduplication
      • Service Dependency Based Deduplication
      • Key Based Deduplication
    • Event Tagging
    • Alert Routing
    • Alert Suppression
    • Custom Content Templates
    • Intelligent Alert Grouping (IAG)
    • Auto Pause Transient Alerts (APTA)
    • Delayed Notifications
  • Schedules
    • Schedules
      • Adding a Schedule
      • Schedules Overview
      • Who is On-Call?
      • My On-Call Shifts
      • Overrides
      • Videos: How to set up common use cases?
  • Escalation Policies
    • Create and Manage Escalation Policy
    • Round Robin & Advanced Escalations
    • Reassign an Incident
  • Notifications
    • Understanding Incident Notifications
  • Dashboards
    • Incident Management Dashboard
    • Dashboard Metrics
    • Take Bulk Actions
    • Squadcast Search
  • Incident List
    • Incident List View
    • Incident Priorities
    • Filter Incidents
    • Save Filter View
    • Merge Incidents
    • Snooze Incidents
  • Incidents Page
    • Incidents Details
    • Incident Activity Timeline
    • Communication Channels
    • Create Incident Manually
    • Incident Notes
    • Incident Watchers
    • Past Incidents
    • Additional Responders
    • Incident Summaries
    • Incident Suggestions
  • Runbooks
    • Runbooks
  • Postmortems
    • Postmortem Templates
    • Create Postmortems
    • Accessing Postmortem
  • Status Page
    • Status Page
    • Status Page Overview
    • Components and Groups
    • Issues
    • Subscribers
    • Maintenance
  • SLO Tracker
    • SLO Basics
    • Configure and Monitor your SLOs
  • Webforms
    • Webforms
  • Global Event Rulesets
    • Global Event Rulesets
  • Workflows
    • Workflows
    • Workflows Overview
    • Actions
  • Live Call Routing
    • Live Call Routing
  • Analytics
    • Analytics (New)
    • Organization Level Analytics
    • On Call Hours Per User
    • Weekly Reports
  • Integrations
    • Incident Webhook (Incident Webhook/API)
    • Outgoing Webhooks
    • ServiceNow Extension
    • Extensions
      • Jira Cloud Integration
      • Jira DC (Data Center)
      • CircleCI
      • Google Chat
      • Freshdesk
      • Freshservice
      • Asana
      • ClickUp
      • Trello
      • Zendesk
      • Hubspot
    • Alert Source Integrations (Native)
      • Admin Labs
      • Airbrake
      • Amazon EventBridge
      • Amazon GuardDuty
      • Amazon Opensearch
      • APImetrics
      • AppDynamics
      • AppSignal
      • Auvik
      • AWS CloudTrail Logs
      • AWS CloudTrail via CloudWatch
      • Amazon Cloudwatch (AWS) Integration
      • AWS CloudWatch Event Rules
      • AWS Elastic Beanstalk via CloudWatch
      • Amazon RDS (AWS)
      • Amazon SNS (AWS)
      • Azure Monitor
      • Better Uptime
      • Bitbucket
      • Bitrix 24
      • Blue Matador
      • Bugsnag
      • Buildkite
      • Checkly
      • Checkmk
      • CircleCI Integration
      • Cisco DNAC
      • Cisco Meraki
      • ClickUp Integration
      • CloudAMQP
      • Cloudflare
      • Conviva
      • CopperEgg
      • Coralogix
      • Cronitor
      • Crowdstrike Falcon
      • Datadog
      • Databricks
      • Dead Man's Snitch
      • Domotz
      • Dotcom Monitor
      • Dynatrace
      • ElastAlert
      • Elastic
      • Elecard Boro
      • Email Integration
      • Endtest
      • Errorception
      • Freshdesk Integration
      • Freshping
      • Freshservice
      • Ghost Inspector
      • GitHub Integration
      • GitLab
      • Grafana 8
      • Grafana
      • Graylog v4
      • Graylog
      • HaloPSA
      • Healthchecks
      • Heroku
      • HetrixTools
      • Honeybadger
      • Honeycomb
      • Humio
      • Hund
      • Hydrozen
      • Hyperping
      • Icinga2
      • InsightOps (LogEntries)
      • Instana
      • Intercom
      • Jenkins Integration
      • Jira Cloud Alert Source
      • Jira Server Alert Source
      • Kapacitor
      • Kentik
      • Komodor
      • Kibana
      • LibreNMS
      • Linear
      • Loggly
      • Logstash
      • Logz.io
      • ManageEngine Application Manager
      • ManageEngine Opmanager
      • Mezmo (formerly LogDNA)
      • MongoDB Atlas / Cloud Manager
      • Nagios
      • New Relic
      • Nixstats
      • NodePing
      • Observium
      • Oh Dear
      • Oracle Cloud Infrastructure
      • OSNexus QuantaStor
      • OverOps
      • Papertrail
      • Pingdom
      • Plesk 360
      • Postman
      • Postmark
      • Powercode
      • Progress WhatsUp Gold
      • Prometheus
      • PRTG Network Monitor
      • Rapid7 InsightIDR
      • RapidSpike
      • Redash
      • Redgate SQL Monitor
      • Rollbar
      • Rundeck
      • Runscope
      • Salesforce Cloud
      • Scout APM
      • Sematext
      • Sensu Go
      • Sensu
      • Sentry.io
      • Server Density
      • ServerGuard24
      • ServiceNow Integration
      • Shortcut (Clubhouse)
      • SignalFx
      • SigNoz
      • Site24x7
      • Slack
      • SolarWinds AppOptics
      • SolarWinds Observability SaaS (SWO)
      • SolarWinds Observability Self Hosted
      • Sonar
      • Splunk
      • Sqreen
      • Stackdriver
      • Stackify Retrace
      • StatHat
      • StatusCake
      • ServiceDesk Plus OD
      • Sumo Logic
      • Sysdig Monitor
      • Threat Stack
      • Trello
      • Twilio
      • Uptime
      • Uptime Robot
      • Uptrends
      • Wavefront
      • Zabbix 5.0
      • Zabbix 6.2
      • Zabbix
      • Zendesk Integration
      • Zoho Desk
      • Zoho Desk via Zoho Flow
      • LogicMonitor
  • ChatOps
    • Google Chat
    • Microsoft Teams
    • Slack for Incident Management
      • Using the Integration
  • Single Sign-On (SSO)
    • AWS SSO
    • Azure Active Directory SSO
    • Google SSO
    • Microsoft ADFS SSO
    • Okta SSO Integration
    • SAML 2.0 based SSO
  • Mobile App
    • Using the Mobile App
  • Terraform & API Documentation
    • Terraform Provider
    • Public API - Refresh Token
    • API Documentation
    • Getting Started with Squadcast GraphQL
      • Schedules
        • Create Schedule
        • Update Schedule
        • Delete Schedule
        • Pause Schedule
        • Get Schedules
        • Get Schedule by ID
        • Resume Schedule
        • Clone Schedule
        • Get Gaps
      • Rotations
        • Create Rotation
        • Update Rotation
        • Delete Rotation
        • Get Rotation by ID
        • Get Rotation Events by ID
      • Overrides
        • Create Override
        • Update Override
        • Delete Override
        • Get Override by ID
      • Calendar URLs
      • Who is On-Call
    • Developer Portal
    • Incident Rate Limiting
  • Managing your Squadcast Account
    • Audit Logs
    • Organizations
    • Billing FAQs
    • Deactivate your Squadcast Account
    • Delete your Squadcast Account
Powered by GitBook
On this page

Was this helpful?

  1. Incidents Page

Incident Activity Timeline

View the Activity Timelines of an Incident

PreviousIncidents DetailsNextCommunication Channels

Last updated 3 months ago

Was this helpful?

You can access the Incident Activity Timeline for a particular incident on the Incidents page in the web app and the timeline will be displayed on the right-hand side of the Incident Details page.

The Incident Timeline will display the timeline of the incident in reverse chronological order for the following details:

(a) when the incident was first triggered and acknowledged

(b) who acknowledged it

(c) who reassigned it and who it is reassigned to

(d) who resolved it and when

(e) what message was posted on the status page

(f) by whom and when the postmortem was created

(g) what action was taken

(h) starred comments from the notes

(i) if the incident is suppressed due to a scheduled maintenance

(j) if the incident is routed due to a routing rule

(k) if the incident is suppressed due to a suppression rule

(l) when a postmortem status is updated

As and when we add new features that affect an incident into the platform, related logs will get added to the incident's activity timeline

Exporting Incident Activity Timeline

The automated Incident Activity Timeline serves as a real-time chain of incident resolution activity. You can download this and use it for Incident Reviews or create Postmortems. Incident Activity Timeline can be exported by clicking on the Download icon at the top right corner of the Activity Timeline. You can download this in PDF or CSV formats.

Manually Edit the Activity Timeline

If you are on our higher plans - either Premium or Enterprise, you will have the ability to manually add, edit and delete manual log entries into the activity timeline.

To add manual logs into the activity timeline, select + as highlighted below.

Note: Enter the contents of the log entry that needs to be added.

Timestamp: Select the timestamp that needs to be associated with the log entry. Based on the timestamp selected, this log will get placed accordingly either on top, at the end or in between other logs that are already present (chronological order). Timestamp selection cannot be at a date and time that is prior to the incident being triggered.

Show in Postmortem: Typically, when referenced, the activity timeline of the incident shows up in the the postmortem for the incident. Users can now decide if they want the manually added log entries also to show up in the postmortem or not, along with the default system log entries present in the activity timeline.

Once you click Save, this log will get added to the activity timeline.

Once the manual log gets added to the activity timeline, it will be indicated by a different symbol for visual differentiation between a manually added log versus system logs.

Hovering over the manually added log gives you an option to either edit it or delete it as well.

Have any questions? .

Ask the community
Incident Activity Timeline in Squadcast
Incident Suppression update in Incident Activity Timeline
Routing Rules in Incident Activity Timeline
Auto Suppression update in Incident Activity Timeline