Incident Activity Timeline

View the Activity Timelines of an Incident

You can access the Incident Activity Timeline for a particular incident on the Incidents page in the web app and the timeline will be displayed on the right-hand side of the Incident Details page.

The Incident Timeline will display the timeline of the incident in reverse chronological order for the following details:

(a) when the incident was first Triggered and Acknowledged

(b) who Acknowledged it

(c) who Reassigned it and who it is Reassigned to

(d) who Resolved it and when

(e) what message was posted on the Status Page

(f) by whom and when the Postmortem was created

(g) what Action was taken

(h) starred comments from the Notes

(i) if the incident is suppressed due to a scheduled maintenance

(j) if the incident is routed due to a Routing Rule

(k) if the incident is suppressed due to a Suppression Rule

(l) when a postmortem status is updated

Exporting Incident Activity Timeline

The automated Incident Activity Timeline serves as a real-time chain of incident resolution activity. You can download this and use it for Incident Reviews or create Postmortems. Incident Activity Timeline can be exported by clicking on the Download icon at the top right corner of the Activity Timeline. You can download this in PDF or CSV formats.

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