LogoLogo
API DocsDeveloper PortalSystem StatusTry for Free
  • Quickstart Guide
    • Introduction
    • Get started as an Account Owner
    • Get started as a User
    • Glossary
    • FAQs
  • Manage Users
    • Types of Users
    • Add and Delete Users
    • Import Users
    • User Permissions - Access Controls
    • Manage Your Profile
    • Notification Rules
    • On-Call Reminder Rules
    • Change Account Owner
  • Manage Teams
    • Understanding Teams
    • Role Based Access Control
    • Owner Based Access Control
    • Create and Delete Teams
    • Add and Remove Team Members
    • Squads
    • Stakeholder Groups
  • Services
    • Adding a Service
    • Service Overview
    • Service Graph
    • Maintenance Mode
    • Alert Deduplication Rules
      • Alert Deduplication Rules
      • Incident Status Based Deduplication
      • Service Dependency Based Deduplication
      • Key Based Deduplication
    • Event Tagging
    • Alert Routing
    • Alert Suppression
    • Custom Content Templates
    • Intelligent Alert Grouping (IAG)
    • Auto Pause Transient Alerts (APTA)
    • Delayed Notifications
  • Schedules
    • Schedules (New)
      • Adding a Schedule
      • Schedules Overview
      • Who is On-Call?
      • My On-Call Shifts
      • Overrides
      • Videos: How to set up common use cases?
  • Escalation Policies
    • Create and Manage Escalation Policy
    • Round Robin & Advanced Escalations
    • Reassign an Incident
  • Notifications
    • Understanding Incident Notifications
  • Dashboards
    • Incident Management Dashboard
    • Dashboard Metrics
    • Take Bulk Actions
    • Squadcast Search
  • Incident List
    • Incident List View
    • Incident Priorities
    • Filter Incidents
    • Save Filter View
    • Merge Incidents
    • Snooze Incidents
  • Incidents Page
    • Incidents Details
    • Incident Activity Timeline
    • Communication Channels
    • Create Incident Manually
    • Incident Notes
    • Incident Watchers
    • Past Incidents
    • Additional Responders
    • Incident Summaries
    • Incident Suggestions
  • Runbooks
    • Runbooks
  • Postmortems
    • Postmortem Templates
    • Create Postmortems
    • Accessing Postmortem
  • Status Page
    • Status Page
    • Status Page Overview
    • Components and Groups
    • Issues
    • Subscribers
    • Maintenance
  • SLO Tracker
    • SLO Basics
    • Configure and Monitor your SLOs
  • Webforms
    • Webforms
  • Global Event Rulesets
    • Global Event Rulesets
  • Workflows
    • Workflows
    • Workflows Overview
    • Actions
  • Live Call Routing
    • Live Call Routing
  • Analytics
    • Analytics (New)
    • Organization Level Analytics
    • On Call Hours Per User
    • Weekly Reports
  • Integrations
    • Incident Webhook (Incident Webhook/API)
    • Outgoing Webhooks
    • ServiceNow Extension
    • Extensions
      • Jira Cloud Integration
      • Jira DC (Data Center)
      • CircleCI
      • Google Chat
      • Freshdesk
      • Freshservice
      • Asana
      • ClickUp
      • Trello
      • Zendesk
      • Hubspot
    • Alert Source Integrations (Native)
      • Admin Labs
      • Airbrake
      • Amazon EventBridge
      • Amazon GuardDuty
      • Amazon Opensearch
      • APImetrics
      • AppDynamics
      • AppSignal
      • Auvik
      • AWS CloudTrail Logs
      • AWS CloudTrail via CloudWatch
      • Amazon Cloudwatch (AWS) Integration
      • AWS CloudWatch Event Rules
      • AWS Elastic Beanstalk via CloudWatch
      • Amazon RDS (AWS)
      • Amazon SNS (AWS)
      • Azure Monitor
      • Better Uptime
      • Bitbucket
      • Bitrix 24
      • Blue Matador
      • Bugsnag
      • Buildkite
      • Checkly
      • Checkmk
      • CircleCI Integration
      • Cisco DNAC
      • Cisco Meraki
      • ClickUp Integration
      • CloudAMQP
      • Cloudflare
      • Conviva
      • CopperEgg
      • Coralogix
      • Cronitor
      • Crowdstrike Falcon
      • Datadog
      • Databricks
      • Dead Man's Snitch
      • Domotz
      • Dotcom Monitor
      • Dynatrace
      • ElastAlert
      • Elastic
      • Elecard Boro
      • Email Integration
      • Endtest
      • Errorception
      • Freshdesk Integration
      • Freshping
      • Freshservice
      • Ghost Inspector
      • GitHub Integration
      • GitLab
      • Grafana 8
      • Grafana
      • Graylog v4
      • Graylog
      • HaloPSA
      • Healthchecks
      • Heroku
      • HetrixTools
      • Honeybadger
      • Honeycomb
      • Humio
      • Hund
      • Hydrozen
      • Hyperping
      • Icinga2
      • InsightOps (LogEntries)
      • Instana
      • Intercom
      • Jenkins Integration
      • Jira Cloud Alert Source
      • Jira Server Alert Source
      • Kapacitor
      • Kentik
      • Komodor
      • Kibana
      • LibreNMS
      • Linear
      • Loggly
      • Logstash
      • Logz.io
      • ManageEngine Application Manager
      • ManageEngine Opmanager
      • Mezmo (formerly LogDNA)
      • MongoDB Atlas / Cloud Manager
      • Nagios
      • New Relic
      • Nixstats
      • NodePing
      • Observium
      • Oh Dear
      • Oracle Cloud Infrastructure
      • OSNexus QuantaStor
      • OverOps
      • Papertrail
      • Pingdom
      • Plesk 360
      • Postman
      • Postmark
      • Powercode
      • Progress WhatsUp Gold
      • Prometheus
      • PRTG Network Monitor
      • Rapid7 InsightIDR
      • RapidSpike
      • Redash
      • Redgate SQL Monitor
      • Rollbar
      • Rundeck
      • Runscope
      • Salesforce Cloud
      • Scout APM
      • Sematext
      • Sensu Go
      • Sensu
      • Sentry.io
      • Server Density
      • ServerGuard24
      • ServiceNow Integration
      • Shortcut (Clubhouse)
      • SignalFx
      • SigNoz
      • Site24x7
      • Slack
      • SolarWinds AppOptics
      • SolarWinds Observability SaaS (SWO)
      • SolarWinds Observability Self Hosted
      • Sonar
      • Splunk
      • Sqreen
      • Stackdriver
      • Stackify Retrace
      • StatHat
      • StatusCake
      • ServiceDesk Plus OD
      • Sumo Logic
      • Sysdig Monitor
      • Threat Stack
      • Trello
      • Twilio
      • Uptime
      • Uptime Robot
      • Uptrends
      • Wavefront
      • Zabbix 5.0
      • Zabbix 6.2
      • Zabbix
      • Zendesk Integration
      • Zoho Desk
      • Zoho Desk via Zoho Flow
      • LogicMonitor
  • ChatOps
    • Google Chat
    • Microsoft Teams
    • Slack for Incident Management
      • Using the Integration
  • Single Sign-On (SSO)
    • AWS SSO
    • Azure Active Directory SSO
    • Google SSO
    • Microsoft ADFS SSO
    • Okta SSO Integration
    • SAML 2.0 based SSO
  • Mobile App
    • Using the Mobile App
  • Terraform & API Documentation
    • Terraform Provider
    • Public API - Refresh Token
    • API Documentation
    • Getting Started with Squadcast GraphQL
      • Schedules
        • Create Schedule
        • Update Schedule
        • Delete Schedule
        • Pause Schedule
        • Get Schedules
        • Get Schedule by ID
        • Resume Schedule
        • Clone Schedule
        • Get Gaps
      • Rotations
        • Create Rotation
        • Update Rotation
        • Delete Rotation
        • Get Rotation by ID
        • Get Rotation Events by ID
      • Overrides
        • Create Override
        • Update Override
        • Delete Override
        • Get Override by ID
      • Calendar URLs
      • Who is On-Call
    • Developer Portal
    • Incident Rate Limiting
  • Managing your Squadcast Account
    • Audit Logs
    • Organizations
    • Billing FAQs
    • Deactivate your Squadcast Account
    • Delete your Squadcast Account
Powered by GitBook
On this page
  • What components should you add?
  • Status of a Component
  • Components & Component Groups
  • Edit Components and Component Groups
  • Delete Component and Component Group
  • Edit Component Uptime

Was this helpful?

  1. Status Page

Components and Groups

Understand Components and Groups, their distinctions, and leverage their capabilities. Discover actionable insights and take control with ease.

PreviousStatus Page OverviewNextIssues

Last updated 6 months ago

Was this helpful?

Components are the functional units of your service or IT infrastructure. For instance, your websites, API endpoints, databases, and mobile applications, are all components.

🔹 Best Practice Tip 🔹 We recommend creating a component for every functional or architectural division of your infrastructure. Resources or services used by the end user can be helpful additions.

Some more examples of components include:

  • Authentication and Authorization Services

  • Messaging Services

  • Payment Gateway

  • Cloud Services

  • Knowledge Base/ Support Portal

  • External Dependencies/ Third-party Services

What components should you add?

The answer is almost always, "It depends". However, a helpful guideline is to include a component for each significant functional or architectural division within your service.

Status of a Component

To convey the current state of each component, they are assigned one of the five following statuses:

Status
Description

Operational

This status indicates that the component is functioning as expected and in a timely manner. It is also the default state.

Under Maintenance

This status indicates that the component is currently undergoing maintenance work.

Degraded

When a component's performance is impacted in a minor way, such as being slower than usual due to high traffic, it is considered degraded. In this case, all or most components may be affected, leading to a severe impact on the overall experience.

Partial Outage

If only some components are down, resulting in an impact on a subset of customers, it is considered a minor or partial outage. For example, if a specific data center is down and only affects a subset of customers, while the rest are unaffected, it would be categorized as a partial outage.

Major Outage

A component is marked as a major outage when it becomes completely unavailable. If many components are down, it can significantly impact the overall experience.

Components & Component Groups

If a Component is a single resource necessary to your operations, Component Groups are related resources grouped together to make it easy for visitors to inspect.

By grouping similar functional services or resources, you can establish a component group, which contributes to a more organized and comprehensible appearance of the status page.

Edit Components and Component Groups

To edit components and groups,

  1. Navigate to Status Page -> select or search for your desired status page.

  2. Click on the status page to navigate to the Status Page Details page.

  3. In the top right, click More -> Page Components.

  4. Click Add Components, to add individual components.

    1. Enter the Component name

    2. Check to Allow users to subscribe to the component

    3. Enter an optional Description

    4. You can add this component to a group by clicking Add Component to a Group -> select the component group.

  5. Click Add Component Group, to add a component group.

    1. Enter the Component Group name

    2. Click Save

  6. Once you have entered your preferred components and groups, click Save.

Note: Please note that you have the flexibility to reorder the list of Components and Component Groups by simply dragging and rearranging them.

Delete Component and Component Group

To delete a component,

  1. Navigate to Status Page -> select or search for your desired status page.

  2. Click on the status page to navigate to the Status Page Details page.

  3. In the top right, click More -> Page Components.

  4. On hovering over any component group, click Delete Group

  5. A confirmation modal will open, click Delete

  6. You have to reassign the components of this group before deleting the component group and selecting the component group to assign the components.

  7. Click Reassign and Delete.

Note: Kindly note that it is advisable to reassign the components before deleting them.

Edit Component Uptime

To make retroactive edits to a component's uptime graph,

  1. Go to Page Components.

  1. Click on Edit for the component whose timeline you want to edit

  1. Hover over the uptime graph and click on Edit for a specific date.

  1. Modify the hours and minutes of Degraded, Partial Outage, and Major Outage.

  2. Click on Save. Your changes will be reflected immediately on your status page

Have any questions? .

Ask the community