# Reassign an Incident

### Prerequisites <a href="#prerequisites" id="prerequisites"></a>

* The User Role for the user in the Team must have the necessary permissions in order to reassign incidents.

### Reassigning Incidents <a href="#reassiging-incidents" id="reassiging-incidents"></a>

An incident in the <mark style="color:red;">`Triggered`</mark> or <mark style="color:red;">`Acknowledged`</mark> state can be reassigned to a different **User**, **Squad,** or **Escalation Policy**.

1\. Open an incident that you wish to reassign from the **Dashboard** or **Incidents** page

<figure><img src="/files/WOiUn1S1bDW28P6dYmFG" alt="Reassigning Incidents in Squadcast"><figcaption></figcaption></figure>

2\. Click on **Reassign**

<figure><img src="/files/7OiINtDuOhb2ulQdAicA" alt="Reassigning Incidents in Squadcast"><figcaption></figcaption></figure>

3\. Select a **User**, **Squad,** or an **Escalation Policy** from the drop-down

<figure><img src="/files/inOugm3dyZuziyf4dlkf" alt="Reassigning Incidents Policy in Squadcast"><figcaption></figcaption></figure>

{% hint style="info" %}
**Note:**

When an incident is reassigned to a User or Squad then the user(s) are notified based on their Personal [<mark style="color:blue;">Notification Rules</mark>](/manage-users/notification-rules.md) set up under their Profile settings.
{% endhint %}

4\. Click on **Reassign** to complete the action

<figure><img src="/files/1fgQpoBQH79R64d4FrNz" alt="Reassigning Incidents Policy in Squadcast"><figcaption></figcaption></figure>

5\. The reassigned action is auto-recorded in the **Incident Activity Timeline** of the incident and the same can be viewed in the **Responders** section

{% hint style="info" %}
**Note:**

The Incident Activity Timeline will show incident reassignment, mentioning both the assigned and assignee.
{% endhint %}

<figure><img src="/files/J0jpmOV0cbZlud2c99an" alt="The Incident Activity Timeline - incident reassignment"><figcaption></figcaption></figure>

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://support.squadcast.com/escalation-policies/reassign-an-incident.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.
