# Reassign an Incident

### Prerequisites <a href="#prerequisites" id="prerequisites"></a>

* The User Role for the user in the Team must have the necessary permissions in order to reassign incidents.

### Reassigning Incidents <a href="#reassiging-incidents" id="reassiging-incidents"></a>

An incident in the <mark style="color:red;">`Triggered`</mark> or <mark style="color:red;">`Acknowledged`</mark> state can be reassigned to a different **User**, **Squad,** or **Escalation Policy**.

1\. Open an incident that you wish to reassign from the **Dashboard** or **Incidents** page

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-d7d41f6471a0d2c14495b3bfa6bbfb11087ebe14%2Finvoke_escalation_1.png?alt=media&#x26;token=54032e22-35d6-42a1-ab70-36d2d4f1cb73" alt="Reassigning Incidents in Squadcast"><figcaption></figcaption></figure>

2\. Click on **Reassign**

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-5082b847407578048400aebf40292011461670a4%2Finvoke_escalation_2.png?alt=media" alt="Reassigning Incidents in Squadcast"><figcaption></figcaption></figure>

3\. Select a **User**, **Squad,** or an **Escalation Policy** from the drop-down

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-3892b3aaed8914d706719b9251dd17ba9c93fade%2Finvoke_escalation_3.png?alt=media" alt="Reassigning Incidents Policy in Squadcast"><figcaption></figcaption></figure>

{% hint style="info" %}
**Note:**

When an incident is reassigned to a User or Squad then the user(s) are notified based on their Personal [<mark style="color:blue;">Notification Rules</mark>](https://support.squadcast.com/manage-users/notification-rules) set up under their Profile settings.
{% endhint %}

4\. Click on **Reassign** to complete the action

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-4bedf86dd0d2afbb0bc537ec773a34087c01b107%2Finvoke_escalation_4.png?alt=media" alt="Reassigning Incidents Policy in Squadcast"><figcaption></figcaption></figure>

5\. The reassigned action is auto-recorded in the **Incident Activity Timeline** of the incident and the same can be viewed in the **Responders** section

{% hint style="info" %}
**Note:**

The Incident Activity Timeline will show incident reassignment, mentioning both the assigned and assignee.
{% endhint %}

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-4bd9f8479ed8956bf6056bc79d1f4d94a215423e%2Finvoke_escalation_5.png?alt=media" alt="The Incident Activity Timeline - incident reassignment"><figcaption></figcaption></figure>

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*
