# Overrides

Make one-time adjustments to existing on-call schedules and help on-call engineers with planned vacations, unexpected illnesses, or other events during their on-call shifts. This way, only the users in override schedules will get notified of incidents during the scheduled time period.

{% embed url="<https://www.youtube.com/watch?v=CQOwinnSWyA>" %}

## Create an Override

Configuring Overrides will assign all slots of the existing users to selected users. Overrides will appear as per the Schedule's timezone.

To create an override,

1. Navigate to **Schedules** -> Click on any participant group from the schedule, click **Override.**
2. Enter the duration for which you’re creating an override -> Select **Reason** from one of the prompts or type your own.
3. Select the user your want to assign all your slots in this duration -> Click **Save**.

{% hint style="info" %} <mark style="color:blue;">**Note:**</mark>

* You can create an override by clicking on a rotation from the Schedules Overview page as well.
* Override assigns all slots of a user to someone else.
* You can create empty overrides to designate holidays on the schedule.
  {% endhint %}

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-a394d164e0907d567af261300742ba041399d910%2FScreenshot%202023-11-02%20at%206.30.47%20PM.png?alt=media" alt=""><figcaption></figcaption></figure>

{% hint style="warning" %} <mark style="color:orange;">**Important:**</mark>

1. In the case of a **complete override**, where the original on-call participant is overridden for the entire duration, only the override participant will receive on-call reminder notifications.

In the following example, only "PK" will receive on-call reminders.

<img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-21549f2d7fe337b002d23e8166fd85df32593f04%2FScreenshot%202023-11-15%20at%205.01.03%20PM.png?alt=media" alt="" data-size="original">

2. In the case of a **partial override**, on-call reminder notifications are sent to both the original on-call participant and the override participant.

In the following example, both "DT" and "PK" will receive the on-call reminders.

<img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-72cdb2265e6ce67fad6beb43713392d76df7552e%2FScreenshot%202023-11-15%20at%205.00.44%20PM.png?alt=media" alt="" data-size="original">
{% endhint %}

## Edit an Override

To edit an override,

1. Navigate to **Schedules** -> Expand the Schedule and click on the rotation for which you want to edit the override.
2. Click **Edit Override** -> Edit the override details -> Click **Save**.

## Remove an Override

To remove an override,

1. Navigate to **Schedules** -> Expand the Schedule and click on the rotation for which you want to remove the override.
2. Click **Remove Override** -> A confirmation modal will open -> Click **Confirm**.

{% hint style="info" %} <mark style="color:blue;">**Note:**</mark> By removing this override, the previous participant of this rotation will be reassigned.
{% endhint %}

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*