On Call Hours Per User

Analytics for measuring your Team's performance

Availability

On Call Hours Per User is available on Pro, Premium, and Enterprise plans

Access Control:

On Call Hours per User is available at a team level

• RBAC (Role-Based Access Control): Users with "read analytics" permission can access team-level analytics for that specific team.

• OBAC (Owner-Based Access Control): All users in a team can access team-level analytics for that team.

Data Retention

Data is retained for 6 months. You can filter upto 31 days of data at a time

Understanding the chart

• On Call Hours: The total number of hours a user has been on call as part of their regular schedule rotations, under applied filters. This calculation accounts for any overlapping time across multiple rotations and schedules to avoid double-counting.

• Override Hours: The total number of hours a user has been on call as part of overrides, under applied filters. This calculation accounts for any overlapping time across multiple overrides to avoid double-counting.

Filters

The following filter fields are available

• Schedule

• Schedule Owner

When filters are applied, on-call hours and override hours are recalculated for each user based on the selected schedules.

To view on-call hours across all schedules, make sure no filters are applied.

Schedule Owner

Use the Schedule Owner filter to view on-call hours for schedules managed by specific users or squads.

Example: Filter analytics to show the number of hours each user spent on schedules owned by the Ops Squad.

Export

You can export the On-Call Hours per User chart as a CSV file. Once requested, the export will be generated and sent to your email.

API

The On-Call Hours per User data can also be accessed via API. Refer to the API documentation

Have any questions? Ask the community.