# On Call Hours Per User

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**Availability**

On Call Hours Per User is available on **Pro, Premium, and Enterprise** plans
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**Access Control:**

On Call Hours per User is available at a team level

* **RBAC (Role-Based Access Control):** Users with "read analytics" permission can access team-level analytics for that specific team.
* **OBAC (Owner-Based Access Control):** All users in a team can access team-level analytics for that team.
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## Data Retention

Data is retained for 6 months. You can filter upto 31 days of data at a time

## Understanding the chart

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-0acb21e42bb659daf9304e2ebaa02e5cab706532%2FScreenshot%202025-04-24%20at%206.39.40%E2%80%AFPM.png?alt=media" alt=""><figcaption></figcaption></figure>

* On Call Hours: The total number of hours a user has been on call as part of their regular schedule rotations, under applied filters. This calculation accounts for any overlapping time across multiple rotations and schedules to avoid double-counting.
* Override Hours: The total number of hours a user has been on call as part of overrides, under applied filters. This calculation accounts for any overlapping time across multiple overrides to avoid double-counting.

### Filters

The following filter fields are available

* Schedule
* Schedule Owner

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When filters are applied, **on-call hours** and **override hours** are recalculated for each user based on the selected schedules.

To view on-call hours across *all* schedules, make sure no filters are applied.
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#### **Schedule Owner**

Use the Schedule Owner filter to view on-call hours for schedules managed by specific users or squads.

**Example:** Filter analytics to show the number of hours each user spent on schedules owned by the *Ops Squad*.

## Export

You can export the On-Call Hours per User chart as a CSV file. Once requested, the export will be generated and sent to your email.

## API

The On-Call Hours per User data can also be accessed via API. Refer to the [API documentation](https://apidocs.squadcast.com/#ceb600b4-cb9d-4455-b039-6c0eb73aa206)

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*