# Delayed Notifications With Delayed Notifications, you can defer the delivery of incident notifications during non-business hours by configuring Service business/working hours. Configured Users, Squads, or Escalation Policies will receive a comprehensive notification digest via Push and Email at the start of the next business hours. Stay in control of notification fatigue and optimize your communication flow with Delayed Notifications. {% @storylane/embed subdomain="app" url="" linkValue="y2ymk3e8npol" %} ## Enable Delayed Notifications ### For a new Service To enable Delayed Notifications while creating a new Service, 1. Navigate to the **Services tab** where you can start creating a new Service -> Enable the **toggle for Delayed Notifications.** 2. Next, define the **business/working days and hours** for this Service -> Select the **timezone** for the delay config to run in. 3. Select who should receive the notification digest at the start of the next business hour. * You can assign incidents to (and hence, notify) a User / Squad / Escalation Policy. If you want the default Escalation Policy for the Service to be picked, you can simply select that option. 4. That’s it. The assigned entity will receive the notification digest via Email and Push simultaneously at the start of the next Service business/working hours.

### For an existing Service To enable Delayed Notifications for an existing Service, 1. Navigate to the **Services tab**. For the selected Service, click the **More** action and select **Edit Service**. 2. Next, define the **business/working days and hours** for this Service -> Select the **timezon**e for the delay config to run in. 3. Select who should receive the notification digest at the start of the next business hour. * You can assign incidents to (and hence, notify) a User / Squad / Escalation Policy. If you want the default Escalation Policy for the Service to be picked, you can simply select that option. 4. Click **Save** and that’s it. The assigned entity will receive the notification digest via Email and Push simultaneously at the start of the next Service business/working hours.

{% hint style="info" %} **Note:** 1. All users in the selected Escalation Policy will simultaneously receive a notification digest via Email & Push at the start of the next Service working hours. Please note that escalations will not be followed in the traditional sense of regular incident notifications. 2. Delayed Notifications will not work for incidents that are manually created. The configuration setup will work only for incidents created via email and webhook integrations. {% endhint %} ## Disable Delayed Notifications If for any reason you want to set your Service business/working hours as “all time”, then simply disable the toggle. With this, for any new incoming incident, notifications will be sent out to the default assigned entity (User, Squad, or Escalation Policy).

## View Delayed Incidents When Delayed Notifications is enabled for a Service, and notifications are delayed for incidents of that Service, you can identify those incidents in the Incident List with the help of the highlighted icon in the image below.

For an incident that came in during the non-business hour, its Activity Timeline will indicate: 1. Until when the notifications for this incident are delayed (which is the same as the start of the next business hour). 2. Who this incident will be assigned to (and hence, notified) at the start of the next business hour.

## Notification Digest The digest notification for delayed incidents will be sent to the assigned entity (User, Squad, Escalation Policy) at the start of the next business hour via Push and Email. {% tabs %} {% tab title="Push" %} Here is an example of a Push notification digest:

{% endtab %} {% tab title="Email" %} Here is an example of Email notification digest:

{% endtab %} {% endtabs %} *Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*