Incidents Details

Get more details of an incident

An incident represents an issue that needs to be addressed and resolved. Incidents trigger on services, and a service’s escalation policy prompts notifications to go out to on-call responders to remediate the issue.

Incident Statuses

Incident Details Page

To view the Incident Details Page, select the Team from the team picker on the top -> Navigate to the Dashboard or the Incidents page from the sidebar and open incidents.

Click on any Incident from the Incident List to view the Incident Details page.

The Incident Details page has many components:


Incident ID

A unique ID for the incident

Note: To copy this Incident URL to the clipboard, use the Copy button on the right

Incident Message

The displayed title of the incident

Incident Watchers

Incident Watchers can choose to receive notifications for all the updates of an Incident. This allows any user/stakeholder to act as an observer of the incident. You can customize your subscription to the incident by choosing between the watch options. Know more about Incident Watchers here.

Incident Tags

Tags are key-value pairs, added to an incident.

They allow you to quickly see relevant information, such as severity or environment, for a particular incident rather than needing to review all of the related alerts

Incident Description

Incident Description i.e. the alert information along with images and links sent by the Alert Source


Incident Notes enable you to add important notes for you and your team that can help mitigate an incident faster


Runbooks are a “how-to” guide for completing a commonly repeated task or procedure while working on a critical incident.

Note: Simple Runbooks will be available for accounts in the Pro and Enterprise plans.


Tasks are instructions or to-dos for other team members or even follow-up tasks for an incident.

Note: Tasks will be available for accounts in the Pro and Enterprise plans.

To add your tasks, click on the Add Task button -> Add your Task -> Click on Add Task again, to save

Once added, you can Edit/Update and Delete the Task.


To mark an incident as Acknowledged


To reassign an Incident to another User, Squad or an Escalation Policy


To mark an incident as Resolved


Actions are used to create JIRA tickets or take actions via Circle CI

Incident Details

Incident Details displays:

1. When the incident was created in Squadcast 2. Alert Source via which the incident was created 3. Affected Service for which the incident was created 4. Elapsed time since the incident got created in Squadcast


Communication Channels

Communication Channels help you add video calls, chatops and external links to an incident. Additionally, you can create a dedicated Slack Channel for an incident using the Communications Card.

To add a Communication Channel, Click on +Add Link -> Select the type of channel you want to add -> Add the link and Text to Display for your Communication Channel -> Click on Save

Any activity in the Communications Card, gets reflected on the Activity Timeline of the incident.


Responders will display the list of all Users, Squads or Escalation Policies that were involved during the lifecycle of the incident. Select Notification Logs to open up logs of all the notifications generated for the incident

Activity Timeline

Activity Timeline will indicate the list of all activities performed on this incident in reverse chronological order

Note: Activity Timeline will show incident reassignment, mentioning both the assigned and assignee.

Note: Downloading Activity Timeline will be available for accounts in the Pro and Enterprise plans.

SLO Details

You can select the affected SLO for an incident. It will give you details on the affected SLO, SLIs and the Error Budget.

Update Status Page

Update Status Page is used to update your Status Page for this incident

Create Postmortem

Deduped Events

If the incident has deduplicated events, they will be listed under Deduped events.

By clicking on Deduped events, you will be able to see the following:

1. Number of deduplicated events 2. Event Timestamp 3. Message and Payload of the event

View Payload

To view your latest incoming payload.

Note: The search option under payload is not a free search, we have to search by JSON format, for example, type in payload.annotations to get annotations.

We also have an option for click-to search, wherein you can click on the keys in the payload to get their required values.

Incident Details Field Limitations

There are certain character limitations for the Incident Message and Incident Description fields. The same is indicated below.

Incident FieldCharacter Limit

Incident Message


Incident Description


Have any questions? Ask the community.

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