# Maintenance Mode

{% embed url="<https://www.youtube.com/watch?v=mHl5esGmdJ0>" %}

Maintenance Mode enables you to reduce alert noise during the scheduled maintenance window. Alerts generated during active maintenance windows would be automatically suppressed and hence, no notifications are generated for those suppressed alerts. One can quickly list incidents that are in the suppressed state by simply filtering them in the [<mark style="color:blue;">Incidents</mark>](https://support.squadcast.com/incident-list/incident-list-view#quick-filter-by-incident-status) page.

## Prerequisites <a href="#prerequisites" id="prerequisites"></a>

* The User Role associated with the user in the Team must have required permissions to manage Services (ability to manage Maintenance Windows).

## **Set up a Maintenance Window**

To set up a maintenance window for a service:

1. Navigate to **Services** -> **Service Overview** -> select a service you’d like to schedule a maintenance for.
2. On hovering over the service, click **Maintenance Mode** -> **Enable maintenance mode for service**.
3. Select a **Start Date** and **Time**, along with **End Date** and **Time**.
4. If you want to set repetition, select the frequency of repetition, and the **End Date**.
5. Add as many maintenance windows as you’d like and click **Save**.

<div><figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-6734226502cbe7f47841a69ae8102d987dd090f0%2Fmaintenance_mode_1.png?alt=media&#x26;token=2c80803a-1613-4be0-b255-7dbb1c6fa329" alt="Set up maintenance mode in Squadcast"><figcaption></figcaption></figure> <figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-63756bd67b5d59b74600c56256df049f1234cc5d%2Fmaintenance_mode_2.png?alt=media&#x26;token=9941642f-65a3-42e6-aa50-371a8f69f788" alt="Set up a maintenance window"><figcaption></figcaption></figure></div>

## FAQs <a href="#faqs" id="faqs"></a>

1\. Where can I see all the suppressed incidents?

Suppressed incidents can be viewed on the **Dashboard** by clicking on the <mark style="color:red;">`Suppressed`</mark> tab as shown below:

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-86389e6b59957801a73b7c24109bf5ca2ce99844%2Fmaintenance_6.png?alt=media&#x26;token=8afed485-d426-4feb-b650-daf4ee9b20a8" alt="View suppressed incidents in Squadcast dashboard"><figcaption></figcaption></figure>

On the **Incidents** page, suppressed incidents can be viewed under the <mark style="color:red;">`Suppressed`</mark> state as shown below:

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-0cfe1abac4583b7ce29f01b4a07905915803096a%2Fmaintenance_7%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1).png?alt=media&#x26;token=1128dbbd-126e-44fa-8562-de8a40a45d6d" alt="View suppressed incidents in Squadcast"><figcaption></figcaption></figure>

2\. How do I know if an incident is suppressed due to scheduled maintenance and not due to any other Suppression Rule?

In the Incident’s Activity Timeline the reason for suppression is displayed, in this case, it will be <mark style="color:red;">`auto suppressed due to scheduled maintenance`</mark>.

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-eed8ea2103c79b18eae4b98254a34b6d742adc51%2Fmaintenance_timeline.png?alt=media&#x26;token=eefd932f-6279-440e-91f1-716060fc753c" alt="Suppression notification in the activity timeline in Squadcast"><figcaption></figcaption></figure>

3\. Is a maintenance window global to the associated Service?

Yes, it is global to the associated Service.

4\. Can I change the state of a suppressed incident?

No, <mark style="color:red;">`suppressed`</mark> would be the final state of an incident. It cannot be changed.

5\. I am able to view Services for my Team but am unable to add a maintenance window to it. What am I missing?

The User Role associated with your user in the Team must have required permissions (such as <mark style="color:red;">`Update`</mark>) to manage/edit Services.

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*