Organization Level Analytics

Organization Level Analytics provides a comprehensive view of incidents, response metrics, and alert noise reduction across all teams within your organization.

Note: Users with the ‘Org Analytics’ organization permission can view organization level analytics

Incident Overview

Chart Title	Description	Screenshot
Incidents	Total count of incidents across all teams with a comparison with the previous time period
Incident Count by Status	Total count of incidents across all teams, grouped by status
Incident Count by Priority	Total count of incidents across all teams, grouped by priority
Incident Count Over Time	Total count of incidents across all teams, grouped by date of creation You can further group this chart by status or priority
Incident Count by Team	Total count of incidents across all teams, grouped by Team The top 10 teams by incident count is displayed by default. To view the count of incidents for each team, you can export this chart

Response Metrics

Note: Like with team level analytics, you can aggregate TTA and TTR by mean, median, P75, P90, and P99

Chart Title	Description	Screenshot
MTTA (or xTTA)	MTTA (or xTTA) across all teams with a comparison with the previous time period
MTTR (or xTTR)	MTTR (or xTTR) across all teams with a comparison with the previous time period
MTTA (or xTTA) over Time	MTTA (or xTTA) across all teams, grouped by date of incident creation
MTTR (or xTTR) over Time	MTTR (or xTTR) across all teams, grouped by date of incident creation

Alert Noise Reduction

Count of Silenced Alerts

Count of silenced alerts

=

count of transient alerts identified using Auto Pause Transient Alerts (APTA)

+ count of alerts suppressed using alert suppression rules

+ count of alerts deduplicated using dedupe keys or dedupe rules

+ count of alerts grouped using Intelligent Alert Grouping (IAG)

Note: This chart shows data across all teams in your org

Noise Reduction by Team

Metric	Description
Transient	Count of transient alerts for the chosen team identified using APTA
Intelligently Grouped	Count of alerts for the team that were grouped using Intelligent Alert Grouping
Deduplicated	Count of alerts for the team that were deduped using Dedupe Keys or Dedupe Rules
Suppressed	Count of alerts for the team suppressed using Suppression Rules
Noise Reduction %	(Count of silenced alerts for the team) ÷ (Count of incoming alerts for the team)

Export

Each chart can be exported as a CSV file.

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