SolarWinds Observability SaaS (SWO)
Steps to configure SolarWinds Observability SaaS integration for incident management, using Squadcast
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Steps to configure SolarWinds Observability SaaS integration for incident management, using Squadcast
Last updated
Was this helpful?
delivers unified and comprehensive visibility for cloud-native, on-premises, and hybrid custom and commercial applications to help ensure optimal service levels and user satisfaction with key business services.
Route detailed alerts from SolarWinds Observability SaaS to the right users in Squadcast.
Navigate to Services -> Service Overview -> select or search for your Service. In the Alert Sources section, click Add.
Select SolarWinds Observability SaaS. Copy the displayed Webhook URL to configure it within SolarWinds Observability SaaS. Finish by clicking Add Alert Source -> Done.
Navigate to Settings in the sidebar, select Notification Services and select Webhooks.
To add a new webhook, select Create Configuration.
We suggest you name the webhook with 'Squadcast' mentioned alongside the specific name and provide a helpful description. Paste the copied alert source webhook URL from Squadcast under Destination URL.
You can choose to receive a test notification by clicking Notification Test and then proceed to create the webhook notification service for Squadcast.
If you already have alerts setup, you can add this newly created Notification Service to the alert to start receiving incidents in Squadcast, by editing the active alert.
Navigate to Alerts, select Alert Settings and create a new alert.
You can set up the alert with:
a. Any Severity option - Critical, Warning, Info
b. Select Metrics (Entity or Metric Group), Logs or Events (Kubernetes or Database) condition. Please note we do not support Anomaly condition alerts.
c. Add the previously setup Notification Service so that incidents get triggered in Squadcast for triggered alerts.
Ensure you enable the toggle for receiving an additional notification when the alert is cleared in order for this integration to support auto-resolution.
That's it, you are good to go! Your SolarWinds Observability SaaS integration is now complete. Whenever SolarWinds Observability SaaS fires an alert through Alerts > Notification Services, an incident will be created in Squadcast for it. Also, when an alert has been cleared in SolarWinds Observability SaaS, the corresponding incident gets auto-resolved in Squadcast.
Have any questions? .
