SolarWinds Observability SaaS (SWO)

Steps to configure SolarWinds Observability SaaS integration for incident management, using SolarWinds Incident Response

SolarWinds Observability SaaS delivers unified and comprehensive visibility for cloud-native, on-premises, and hybrid custom and commercial applications to help ensure optimal service levels and user satisfaction with key business services.

Route detailed alerts from SolarWinds Observability SaaS to the right users in SolarWinds Incident Response.

Using SolarWinds Observability SaaS as an Alert Source

Navigate to Services -> Service Overview -> select or search for your Service. In the Alert Sources section, click Add.

Select SolarWinds Observability SaaS. Copy the displayed Webhook URL to configure it within SolarWinds Observability SaaS. Finish by clicking Add Alert Source -> Done.

Adding SolarWinds Incident Response Webhook in SolarWinds Observability SaaS

Setup a Notification Service

Navigate to Settings in the sidebar, select Notification Services and select SolarWinds Incident Response.

Paste the copied alert source webhook URL from SolarWinds Incident Response under Destination URL.

You can choose to receive a test notification by clicking Notification Test and then proceed to create the webhook notification service for SolarWinds Incident Response.

Setup an Alert

Navigate to Alerts, select Alert Settings and create a new alert.

You can set up the alert with:

a. Any Severity option - Critical, Warning, Info

b. Select Metrics (Entity or Metric Group), Logs or Events (Kubernetes or Database) condition. Please note we do not support Anomaly condition alerts.

c. Add the previously setup Notification Service so that incidents get triggered in SolarWinds Incident Response for triggered alerts.

Ensure you enable the toggle for receiving an additional notification when the alert is cleared in order for this integration to support auto-resolution.

That's it, you are good to go! Your SolarWinds Observability SaaS integration is now complete. Whenever SolarWinds Observability SaaS fires an alert through Alerts > Notification Services, an incident will be created in SolarWinds Incident Response for it. Also, when an alert has been cleared in SolarWinds Observability SaaS, the corresponding incident gets auto-resolved in SolarWinds Incident Response.

If you have any feedback for us on this integration, do reach out to our support for assistance.

Have any questions? Ask the community.