# Introduction

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Squadcast is an incident management and on-call alerting platform, built on DevOps & SRE best practices to help you simplify your incident management process, get meaningful notifications, and collaborate to enable faster incident resolution.

Squadcast integrates with your monitoring and metric-collection applications to consolidate alerts, and send notifications, so the moment something goes wrong, it springs the right people to action, at the right time. In this Quick Start Guide, we will cover the basic setup to get you started along with a run-through of the SRE and incident resolution capabilities of Squadcast.

As soon you sign up, you’ll be on the Free Trial plan and will have access to all the features on the platform for 14 days. Post the trial period, you can choose between our Free, Pro, Premium, and Enterprise plans based on your need and usage. You can see all our plans [<mark style="color:blue;">here</mark>](https://www.squadcast.com/pricing).

Begin with the basic setup guide based on your role in the organization: Account Owner, User, or Stakeholder

## Roles in Squadcast

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-be860e443c7f27c97c0d393acf490b2bd294e7e3%2FQSG-3.png?alt=media" alt="Roles in Squadcast - Account owner, User, Stackholder"><figcaption></figcaption></figure>

### **Get Started as an Account Owner**

An Account Owner is the root user of your organization - they have full access. The Account Owner can manage the account subscription settings and billing. Furthermore, Squadcast sends subscription and payment-related update e-mails to the account owner.

Squadcast assigns account ownership to the user that signs up for a Squadcast account. After then, the account owner can manage permissions for each added user.

To get started as an Account Owner, click [<mark style="color:blue;">here</mark>](https://support.squadcast.com/quickstart-guide/get-started-as-an-account-owner)**.**

### **Get Started as a User**

Users are typically folks who go on-call and need to be notified every time an incident is triggered. Users can only access the configurations that they’re part of, and they can only access the incidents for teams that they’re a part of. Users can be granted additional permissions controlled by RBAC.

To get started as a User, click [<mark style="color:blue;">here</mark>](https://support.squadcast.com/quickstart-guide/get-started-as-a-user).

### **Get Started as a Stakeholder**

Stakeholders are individuals or groups from within the organization, that take an interest and are impacted by the outcomes of the incident management process.

Stakeholders have view-only access to all incidents. They are not notified by default for any of the incidents created in Squadcast. They also can create manual incidents should they notice something wrong and want to notify the on-call team of it. They can add notes to an incident and act as an incident watcher.

To get started as a Stakeholder, click [<mark style="color:blue;">here</mark>](https://support.squadcast.com/quickstart-guide/get-started-as-a-user).

<table data-view="cards"><thead><tr><th></th><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><mark style="color:blue;"><strong>Get Started as an Account Owner</strong></mark></td><td></td><td>To get started as an Account Owner, click here.</td><td><a href="get-started-as-an-account-owner">get-started-as-an-account-owner</a></td></tr><tr><td><mark style="color:blue;"><strong>Get Started as a User</strong></mark></td><td></td><td>To get started as a User, click here.</td><td><a href="get-started-as-an-account-owner">get-started-as-an-account-owner</a></td></tr><tr><td><mark style="color:blue;"><strong>Get Started as a Stakeholder</strong></mark></td><td></td><td>To get started as a Stakeholder, click here.</td><td><a href="get-started-as-a-user">get-started-as-a-user</a></td></tr></tbody></table>

## **Get Help**

<details>

<summary><mark style="color:blue;">Squadcast Community</mark></summary>

The Squadcast community is a place for Squadcast users to share ideas, answers, code, and compare notes.

* [<mark style="color:blue;">Community</mark>](https://thwack.solarwinds.com/categories/solarwinds_incident_response)
* [<mark style="color:blue;">Twitter</mark>](https://twitter.com/SquadcastHub)
* [<mark style="color:blue;">LinkedIn</mark>](https://www.linkedin.com/company/squadcast/)
* [<mark style="color:blue;">Blog</mark>](https://www.squadcast.com/blog)

</details>

<details>

<summary><mark style="color:blue;"><strong>Developer Resources</strong></mark></summary>

* [<mark style="color:blue;">Developer Portal</mark>](https://developers.incidents.cloud.solarwinds.com/)
* [<mark style="color:blue;">API Documentation</mark>](https://apidocs.squadcast.com/)
* [<mark style="color:blue;">Terraform Documentation</mark>](https://registry.terraform.io/providers/SquadcastHub/squadcast/latest/docs)

</details>

<details>

<summary><mark style="color:blue;"><strong>Contact Support</strong></mark></summary>

At Squadcast, we pride ourselves on the kind of support we offer to our users. Feel free to reach out to us on any of the following channels and we’ll be right with you.

* In-App Chat
* [<mark style="color:blue;">Support Email</mark>](mailto:support@squadcast.com)
* Phone Number: [<mark style="color:blue;">+1 650 670 3104</mark>](tel:+16506703104)
* [<mark style="color:blue;">Documentation Support Hub</mark>](https://support.squadcast.com/)

</details>

<details>

<summary><mark style="color:blue;"><strong>Latest Product Updates</strong></mark></summary>

We are constantly updating our platform by adding new features, alert source integrations, and other essential extensions. You can check out our latest releases [<mark style="color:blue;">here</mark>](https://headwayapp.co/squadcast-updates).

</details>

<details>

<summary><mark style="color:blue;"><strong>Squadcast GitHub</strong></mark></summary>

If you’re curious about what we do every day, feel free to drop by the[ <mark style="color:blue;">SquadcastHQ GitHub page</mark>](https://github.com/squadcastHub). You can check out and contribute to our curated repository of[ <mark style="color:blue;">awesome-sre-tools</mark>](https://github.com/SquadcastHub/awesome-sre-tools).

</details>

<details>

<summary><mark style="color:blue;"><strong>Events</strong></mark></summary>

You can catch Squadcast participating in [<mark style="color:blue;">events</mark>](https://www.squadcast.com/events) around the world! Meet our team to discuss all things SRE and what we are building at Squadcast.

</details>

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**Need more integrations?**

In case you don’t find an integration, email us at <support@squadcast.com>. Our team will reach out to you within 1 working day.
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