Stakeholder Groups

Create a smaller subset of stakeholders in a project to keep them looped in about specific incidents and issues.

Stakeholder Groups serve as distinct collectives of stakeholders within a Team, designated to receive notifications concerning incident progress. When tagged via @mentions in incident notes, these stakeholders also get added as incident watchers for real-time updates on the progress of incidents.

Important:

• Kindly note that the Stakeholder Groups cannot be integrated into Escalation Policies, on-call Schedules, or incident responder roles, maintaining consistency with existing stakeholder restrictions.

• They can be added as incident watchers by @ mentioning them in the incident notes.

Note: The number of Stakeholder Groups that can be created depends on the plan you have.

• With the Premium plan, you can create up to 10 Stakeholder Groups, each with a maximum of 10 members.

• Meanwhile, with the Enterprise plan, you can create up to 15 Stakeholder Groups, each with a maximum of 15 members.

Prerequisites

• The User Role associated with the user in the Team must have required permissions to manage Teams.

Create Stakeholder Group

Note: Please note that stakeholders must first be added to the Team, with read-only roles assigned before proceeding with group creation.

To create Stakeholder Groups,

1. Go to Settings, then navigate to Teams. -> Choose the Team where you want to create the group.

2. Navigate to Stakeholder Groups in the top menu within the Team. -> Before adding a group, ensure there's at least one stakeholder in the Team.

3. Similar to adding a Squad, input the Name and Stakeholders you wish to include in the group.

4. Click Save to finalize.

Once created, you can now @ mention these groups in incident notes that will add as watchers to stay updated on incident resolution progress.

Delete Stakeholder Group

To delete an existing Stakeholder Group,

1. Go to Settings, then navigate to Teams. -> Choose the team where you want to delete the group.

2. Navigate to Stakeholder Groups in the top menu within the team.

3. Against the group you want to delete, click on the three-dot menu. -> Click Delete and confirm deletion.

Note: Please note when removing a stakeholder who is part of a group, you will be prompted about any existing conflicts. Before deletion, you will be required to substitute the stakeholder with another stakeholder.