Manage Your Profile

Edit your account details and set up notification preferences

Profile Page

To view the profile page,

1. Click on the user icon in the upper right corner and select Profile.

2. On your Profile page, you can:

   1. Edit your First Name and Last Name

   2. Change Password

   3. Change Phone Number

   4. Update Personal Notification Rules. Additionally, if your Squadcast Organization is integrated with Slack/Google Hangouts, the same will be indicated here as well

   5. Update On-Call Reminder Notification Rules

   6. View the Escalation Policies, Squads, and Schedules you are a part of.

   7. Generate and view existing API Refresh Tokens

   8. For the past week, view the number of incidents Acknowledged and Resolved by you, along with MTTA and MTTR

Username

Your profile page will display your auto-generated username. This will help to distinguish users with common names within your team and identify the correct user on the platform.

The username is generated based on the prefix of your email address and cannot be manually edited. Additionally, this username will be visible across the platform, appearing in profile cards, filter lists, and more, as illustrated below.

Image. Username across the platform

Edit Profile

1. Click on the More Options icon, and select Edit

2. Fill out the details and click Save

Change Password

1. Click on the More Options icon, and select Change Password

2. Fill out Current Password, New Password and Re-enter New Password

3. Click on Save

Change Mobile Number

1. Click on the More Options icon, and select Change Phone Number

2. Select your country Dial Code and fill in the Mobile Number

3. Click on Verify

4. An OTP will be sent to you, fill in the OTP and click Submit

5. If you did not receive an OTP, you can click on Send again to get a new OTP. Send again will only be enabled after 1 minute has passed every-time an OTP is sent. You can also click on Skip and verify later to verify the Mobile Number later

Mobile Number Verification

Disclaimer:

1. Existing users of Squadcast will continue receiving Phone and SMS notifications as usual until September 1st, 2021. Post this, unless their Mobile Number is verified, they will not receive Phone and SMS notifications

2. For new users of Squadcast, please verify your Mobile Number in order to start receiving Phone and SMS notifications post signing up

3. In order to prevent misuse, a user cannot edit and verify the modified phone number more than 3 times during the user's lifetime. If there is a legitimate reason for doing so, please reach out to our Support who will validate the reasoning provided and help as needed.

Note:

1. In order to receive Phone and SMS notifications, ensure a valid Mobile Number is entered. By verifying the mobile number, you will be opting-in to receive any incident-related SMS and Voice Alerts

2. Phone and SMS notifications will be disabled if the Mobile Number is either not added or not verified (when added)

3. Every time you change your Mobile Number, you have to verify the new Mobile Number to continue receiving Phone and SMS notifications

Change Timezone and Date Format

1. Click on the More Options icon, and select Edit

2. Select your country's Timezone and the Date Format

3. Click on Save

Note:

Places where your Timezone will still reflect UTC:

• Incident Exports

• Analytics Panel Exports

• Status Page Incidents

Postmortem Download and Activity Timeline Download will be in the User selected Timezone

While Onboarding

1. Enter the details, Mobile Number is optional. You can add a Mobile Number later on your Profile page

2. If Mobile Number is provided, a One-time Password (OTP) will be sent to you through SMS and you will be taken to the OTP verification screen

1. Fill in the OTP and click on Verify to verify your Mobile Number

2. If you did not receive an OTP, you can click on Send again to get a new OTP. Send again will only be enabled after 1 minute has passed every time an OTP is sent

3. If you want to verify your Mobile Number later, you can select Skip and verify later. Mobile Number can be verified on the Profile page

4. You will then be logged in, irrespective of whether you choose to verify instantly or at a later point in time

In Profile Page

To verify the Mobile Number:

1. Click on Verify Phone Number

2. An OTP will be sent to your Mobile Number. Fill in the OTP and Submit

3. If you did not receive an OTP, you can click on Send again to get a new OTP. Send again will only be enabled after 1 minute has passed every time an OTP is sent. You can also click on Skip and verify later to verify the Mobile Number later

4. After verification is complete, the warning message will disappear and you will receive Phone & SMS notifications for incidents

Note:

If the Mobile Number is not verified via OTP, the same will be indicated in the web app as well as the mobile app.

In the web app:

In the mobile app:

Navigate to My Profile:

Have any questions? Ask the community.