# Manage Your Profile

### Profile Page <a href="#profile-page" id="profile-page"></a>

To view the profile page,

1. Click on the user icon in the upper right corner and select **Profile.**
2. On your **Profile** page, you can:
   1. Edit your *First Name* and *Last Name*
   2. *Change Password*
   3. *Change Phone Number*
   4. Update [<mark style="color:blue;">Personal Notification Rules</mark>](https://support.squadcast.com/manage-users/notification-rules). Additionally, if your Squadcast Organization is integrated with Slack/Google Hangouts, the same will be indicated here as well
   5. Update [<mark style="color:blue;">On-Call Reminder Notification Rules</mark>](https://support.squadcast.com/manage-users/on-call-reminder-rules)
   6. View the Escalation Policies, Squads, and Schedules you are a part of.
   7. [<mark style="color:blue;">Generate and view existing API Refresh Tokens</mark>](https://support.squadcast.com/terraform-and-api-documentation/public-api-refresh-token)
   8. For the past week, view the number of incidents Acknowledged and Resolved by you, along with MTTA and MTTR.

### Username

Your profile page will display your auto-generated username. This will help to distinguish users with common names within your team and identify the correct user on the platform.

The username is generated based on the prefix of your email address and cannot be manually edited. Additionally, this username will be visible across the platform, appearing in profile cards, filter lists, and more, as illustrated below.

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-b64f617dceadad5f4ff323235a59fdb840e1661c%2FProduct%20Launch%20Presentation%20With%20Mockups.png?alt=media" alt="" width="563"><figcaption><p>Image. Username across the platform</p></figcaption></figure>

### Edit Profile <a href="#edit-profile" id="edit-profile"></a>

1. Click on the **More Options** icon, and select **Edit**
2. Fill out the details and click **Save**

### Change Password <a href="#change-password" id="change-password"></a>

1. Click on the **More Options** icon, and select **Change Password**
2. Fill out *Current Password*, *New Password* and *Re-enter New Password*
3. Click on **Save**

### Change Mobile Number <a href="#change-mobile-number" id="change-mobile-number"></a>

1. Click on the **More Options** icon, and select **Change Phone Number**
2. Select your country *Dial Code* and fill in the *Mobile Number*
3. Click on **Verify**

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-abee7a370786234a34d1064ff9e7c21094c806cb%2Fmanage_account_11.png?alt=media" alt="How to change mobile number in Squadcast"><figcaption></figcaption></figure>

4\. An OTP will be sent to you, fill in the OTP and click **Submit**

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-f19f3d7b9829c3f29975960ab33faaaef0f21ddd%2Fmanage_account_12%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(3).png?alt=media" alt="OTP verification in Squadcast"><figcaption></figcaption></figure>

5\. If you did not receive an OTP, you can click on **Send again** to get a new OTP. **Send again** will only be enabled after 1 minute has passed every-time an OTP is sent. You can also click on **Skip and verify later** to verify the *Mobile Number* later

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-6dcad3fb0dfcc79fe0502ce707223c7f253cf5d7%2Fmanage_account_13%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(7).png?alt=media" alt="OTP verification in Squadcast"><figcaption></figcaption></figure>

### Mobile Number Verification <a href="#mobile-number-verification" id="mobile-number-verification"></a>

{% hint style="warning" %}
**Disclaimer:**

1. Existing users of Squadcast will continue receiving Phone and SMS notifications as usual until **September 1st, 2021**. Post this, unless their Mobile Number is verified, they will not receive Phone and SMS notifications
2. For new users of Squadcast, please verify your Mobile Number in order to start receiving Phone and SMS notifications post signing up
3. In order to prevent misuse, a user cannot edit and verify the modified phone number more than 3 times during the user's lifetime. If there is a legitimate reason for doing so, please reach out to our Support who will validate the reasoning provided and help as needed.
   {% endhint %}

{% hint style="info" %}
**Note:**

1. In order to receive Phone and SMS notifications, ensure a valid Mobile Number is entered. By verifying the mobile number, you will be opting-in to receive any incident-related SMS and Voice Alerts
2. Phone and SMS notifications will be disabled if the Mobile Number is either not added or not verified (when added)
3. Every time you change your Mobile Number, you have to verify the new Mobile Number to continue receiving Phone and SMS notifications
   {% endhint %}

### Change Timezone and Date Format

1. Click on the **More Options** icon, and select **Edit**
2. Select your country's *Timezone* and the *Date Format*
3. Click on **Save**

![Squadcast onboarding details](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-4f4d0ddc32cd6361eabbb032a38b175f8b4518ac%2Fprofile_new_2.png?alt=media)

{% hint style="info" %} <mark style="color:blue;">**Note**</mark><mark style="color:blue;">:</mark>

Places where your Timezone will still reflect UTC:

* Incident Exports
* Analytics Panel Exports
* Status Page Incidents

Postmortem Download and Activity Timeline Download will be in the User selected Timezone
{% endhint %}

### While Onboarding <a href="#while-onboarding" id="while-onboarding"></a>

1. Enter the details, *Mobile Number* is **optional**. You can add a *Mobile Number* later on your **Profile** page

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-96f4fbbc4617eb08b93c5677aaee537d16183f3d%2Fmanage_account_4.png?alt=media" alt="Squadcast onboarding details"><figcaption></figcaption></figure>

2\. If *Mobile Number* is provided, a One-time Password (OTP) will be sent to you through SMS and you will be taken to the OTP verification screen

1. Fill in the OTP and click on **Verify** to verify your *Mobile Number*
2. If you did not receive an OTP, you can click on **Send again** to get a new OTP. **Send again** will only be enabled after 1 minute has passed every time an OTP is sent
3. If you want to verify your *Mobile Number* later, you can select **Skip and verify later**. *Mobile Number* can be verified on the [<mark style="color:blue;">**Profile page**</mark>](https://support.squadcast.com/manage-users/manage-your-profile)
4. You will then be logged in, irrespective of whether you choose to verify instantly or at a later point in time

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-1d931cf5c02c8008c6872cf2d57487933b805ffe%2Fmanage_account_5.png?alt=media" alt="Squadcast mobile OTP verification"><figcaption></figcaption></figure>

### In Profile Page <a href="#in-profile-page" id="in-profile-page"></a>

To verify the *Mobile Number:*

1. Click on **Verify Phone Number**

![Verify Phone Number - How to verify the Phone Number](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-3f1737631bb0e790522e214bd905afbd0d9d1e28%2Fspaces_8TaWz01jmUJl58p4ZVel_uploads_git-blob-3f1737631bb0e790522e214bd905afbd0d9d1e28_profile_new_5%20\(1\)%20\(1\)%20\(1\)%20\(1\)%20\(1\)%20\(1\)%20\(1\).png?alt=media)

2\. An OTP will be sent to your *Mobile Number*. Fill in the OTP and **Submit**

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-2ba4f26483fe2966758bb4161ecdc7fc45a99f1f%2Fspaces_8TaWz01jmUJl58p4ZVel_uploads_git-blob-2ba4f26483fe2966758bb4161ecdc7fc45a99f1f_manage_account_7.png?alt=media" alt="Create User Profile - OTP Verification"><figcaption></figcaption></figure>

3\. If you did not receive an OTP, you can click on **Send again** to get a new OTP. **Send again** will only be enabled after 1 minute has passed every time an OTP is sent. You can also click on **Skip and verify later** to verify the *Mobile Number* later

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-6dcad3fb0dfcc79fe0502ce707223c7f253cf5d7%2Fmanage_account_13%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(1)%20(6).png?alt=media" alt="Create User Profile - Did not receive OTP"><figcaption></figcaption></figure>

4\. After verification is complete, the warning message will disappear and you will receive Phone & SMS notifications for incidents

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-036f414ed7a541e42c1f5aecc394496a8b8b0a61%2Fspaces_8TaWz01jmUJl58p4ZVel_uploads_git-blob-036f414ed7a541e42c1f5aecc394496a8b8b0a61_manage_account_8.png?alt=media" alt="Edit User Profile Details"><figcaption></figcaption></figure>

{% hint style="info" %}
**Note:**

If the Mobile Number is not verified via OTP, the same will be indicated in the web app as well as the mobile app.

**In the web app:**

<img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-e0649db90bda426488333aeaad5bc06384078499%2Fmanage_account_14.png?alt=media" alt="Add User Mobile Number - Verify OTP" data-size="original">

**In the mobile app:**

Navigate to **My Profile**:

<img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-e5724ecca39af431f2c5f2579fdf144bfc5bc861%2Fmanage_account_15.png?alt=media&#x26;token=ac485eb5-89d8-4e40-b6e7-087ea0f1c1ff" alt="Edit User Details in Mobile App" data-size="original">
{% endhint %}

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*


---

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