User Permissions - Access Controls

Organization-level Access Controls within your Account

Once you have onboarded users into your Organization, you can customize their accesses to the account by adding additional permissions. These are an additional level of permissions, on top of the User Type that they have been added as.

Organization-level Permissions

The below Organization-level entities can be managed by enabling the checkboxes against the users:

  1. Users

  2. Teams

  3. API Tokens

  4. Extensions

  5. Postmortem Templates

  6. Billing

Understanding Organization Level Permissions

These Organization Level specific entity permissions can be assigned only to Account Owners and Users.

Permission TypeWhat it meansUser Types who can be assigned these

Manage Users

Add, Delete users

Account Owner, User

Manage Teams

Create Teams

Account Owner, User

Manage API Tokens

Create, Revoke API Tokens for all users

Account Owner, User

Manage Extensions

Enable, Disable Extensions

Account Owner, User

Manage Postmortem Templates

Create & Modify Templates, set Default Template

Account Owner, User

Access and manage Billing

Access, Manage Billing and Card Details in Billing Portal

Account Owner, User


  • Account Owners have all of these permissions by default.

  • You cannot assign any permissions to a Stakeholder type of user by default.

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