Incident Webhook (Incident Webhook/API)
Send events to create incidents in Squadcast using Incident Webhook (generic incoming Webhook)
This document will help you configure Incident Webhook to route alerts from monitoring tools or your internal (bespoke) systems into Squadcast. Incident Webhook can do both, trigger and resolve incidents in Squadcast, through HTTP POST requests.
Route detailed monitoring alerts coming in via Incident Webhook to the right users in Squadcast.
Note:
We also support outgoing webhooks. You can find detailed information on how to configure them here.
How to configure Incident Webhook
In Squadcast: Using Incident Webhook as an Alert Source
From the navigation bar on the left, select Services. Pick the applicable Team from the Team-picker on the top. Next, click on Alert Sources for the applicable Service
Search for Incident Webhook from the Alert Source drop-down and copy the Webhook URL. Use this Webhook URL endpoint to send
HTTP POST
requests
Important:
For an Alert Source to turn active (indicated by a green dot - Receiving alerts against the name of the Alert Source in the drop-down), you can either generate a test alert or wait for a real-time alert to be generated by the Alert Source.
An Alert Source is active if there is a recorded incident via that Alert Source for the Service in the last 30 days.
Add header before making POST request
Ensure that you add a header Content-Type
with value application/json
while making the HTTP POST request
The body of the POST request should contain the details of your incident in the following format:
Mandatory fields within the JSON
Kindly note that the message and description fields in the JSON are mandatory to trigger an incident in Squadcast. You can enrich your incidents by adding other details optionally, in the same format as seen above in the example JSON
Important:
By default, incidents are triggered with an initial status. However, to resolve an incident, you must explicitly send a status update indicating that it has been resolved.
Moreover, each incident requires a unique Event ID to be entered by the user. When resolving a specific incident, you must specify the corresponding unique Event ID. In the event of multiple incidents associated with the same Event ID, resolving one incident will result in the resolution of all incidents linked to that specific Event ID.
If you do not provide an Event ID, any previous incidents without an Event ID will be automatically marked as resolved.
The Event ID is an optional field and should not be confused with the Incident ID. They serve different purposes.
Note:
Allowed values for priority are
P1
,P2
,P3
,P4
, andP5
.If a value other than the allowed ones or no value is passed, Squadcast will have the priority level as
Unset
. Users can manually edit the priority via the web or the mobile app.
🔹 Best Practice Tip 🔹 While the Event ID is not mandatory, we strongly recommend including it to prevent the automatic resolution of triggered incidents without an Event ID. Adding the Event ID ensures that all incidents without an assigned Event ID are not auto-resolved.
Payload Size Limitation The payload size is limited to 30KB. Any payload that crosses this limit will not be processed. You will receive [HTTP Status Code 413](https://developer.mozilla.org/en-US/docs/Web/HTTP/Status/413) to notify you of this.
Event Identification and Resolution
This section will give you an understanding of how one can associate alerts with Squadcast incidents and resolve them with an API call.
Typical Incident JSON
This triggers an incident and associates the incident with the event_id
value as specified. This event_id
can be used to resolve the above-created incident with an API call.
To resolve an incident, a JSON with the format shown below should be sent.
The
status
field should be set to the value"resolve"
The associated
event_id
should also be sent along with this
Resolving an Incident with an API call:
To resolve an incident, message and description fields are not required to be sent.
Add a Tag From directly Incident JSON
This section will give you an understanding of how you can add tags to an incident straight from the Incident JSON using the Incident Webhook.
Typical Incident JSON:
Example 1: Using tags
to set the Severity for the incident
tags
to set the Severity for the incidentThe default colour for Tags:
If a color code is not mentioned explicitly, then the system takes the default color "#808080" (gray) for tags
To specify a color explicitly for tags
:
Example 2: Adding different tags to an incident
Have any questions? Ask the community.
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