Filter Incidents
Enhance your Incident Management with a variety of filters available on the Incident Page. Discover the filters you can apply and streamline your incident handling process efficiently.
Last updated
Enhance your Incident Management with a variety of filters available on the Incident Page. Discover the filters you can apply and streamline your incident handling process efficiently.
Last updated
To filter incidents,
Go to the Incident List page -> Choose the desired team from the available options.
Locate and click on the Filter icon -> Apply the desired combination of filters by selecting options such as Created at, Responders, Tags, etc.
Once you have set your filters, click on the Apply button.
Below is a comprehensive list of filters accessible on the Incident Page:
| Filter Name | Description |
|---|---|
Assignee | Allows you to filter Incidents based on Responders. They can be Users, Squads, or Escalation Policies. Note: The Responder filter's scope encompasses all current and previous responders. |
Created | Allows you to filter Incidents based on their Created Date. Note: By default, the Incident Page shows Incidents created in the last 7 days. Note: You will be limited to choosing the custom time range here based on the plan that you are currently on (data retention by the plan). Here are the options for this filter: 1. Last 24 Hours - shows incidents for the last 24 hours. 2. This Week - shows incidents from the beginning of the week (Sunday) to now. 3. This Month - shows incidents from the beginning of the month to now. 4. Last 7 Days - shows incidents from exactly the last 7 days. For instance, if a user queries this filter at 17:30 p.m. on 10/10/2023, it will show incidents from 17:30 p.m. on 3/10/2023 to 17:30 p.m. on 10/10/2023. 5. Last 14 Days - similar logic to the "Last 7 Days" filter. 6. Last 30 Days - similar logic to the "Last 7 Days" filter. |
Service Owner | Allows you to filter incidents that affect services owned by specific squads or users Eg: You can use this filter to find incidents that affect services owned by your squads |
Services | Allows you to filter Incidents based on their respective Services. |
Tags | Allows you to filter Incidents based on Tags. Note: Without any Service filter, all Tags across Services are displayed. To narrow down Tags by Service, apply the Service filter first. Note: Multiple Tag Filters Selecting multiple Tag values functions as a logical |
Alert Sources | Allows you to filter Incidents based on Alert Sources. Note: The drop-down shows the valid Alert Sources for the selected date range. |
SLO Affecting | Allows you to filter Incidents based on the SLOs affected by them. |
Show Incidents with Postmortem | Allows you to filter Incidents based on whether they contain a Postmortem or not. Note: For incidents with a Postmortem, you can further filter the list by their statuses, namely: In Progress, Under Review, and Published. |
Show Incidents with Notes | Allows you to filter Incidents based on whether they contain a Note or not. |
Show Starred Incidents | Allows you to filter important Incidents that have been starred. |
Note:
You can select multiple options per filters, and type in, to search and refine your choices.
We use "AND" for combining filters and "OR" for each filter condition.
Your squads are shown at the top of the Assignee dropdown
You can click on 'select all' to view incidents assigned to you or your squads
Your squads are shown at the top of the Service Owner dropdown
You can click on 'select all' to view incidents that affect services owned by your or your squads
Have any questions? Ask the community.
