Incident Notes
Share notes and collaborate with your team during incident resolution
Incident Notes enable you to add important notes for you and your team that can help mitigate an incident faster.
You can use this to:
- Collaborate with your team and resolve the incident
- Use it to store important pointers that will help with the mitigation
- Use it to store Notes that can be populated in the Postmortem report
- Share Team-wide information like resolution reasons, follow-up tasks, etc.
- Only verified users would be receiving any kind of notifications from Squadcast
- For receiving Push notifications, users should have the latest version of the Squadcast mobile app installed
First, select the Team from the team picker on the top.
(1) Click on either Dashboard or Incidents from the sidebar

(2) Open an incident to view the Incident Details

- Users can call out other users using the “@” symbol for important notes. This action will notify them of the mention via Push and Email. This will also add them as Incident Watchers for that incident. Such users, by default, will start receiving updates on state changes on an incident and comments in notes, via Email.
- Users can also notify all the members of a particular squad or a team by “@” mentioning the squad or the team name.

- Users who are currently on-call are indicated with a green dot against their name. In the above screenshot, you can see that Diane Nyugen is currently on-call
- The mentioned Users, Squad or Team members will get notified instantly via Email and Push notification on the Squadcast mobile app. However, the author of the note will not get notified even when they are self-mentioned or belong to a mentioned Squad or Team


- Incident Notes support Markdown text format. Hence, images can be added as URLs or links

Adding Images to a Note
You can use the below syntax to add an image:


- One can Edit or Delete existing notes as well by clicking on the More icon corresponding to a particular note which would appear on hovering over the note

- Star important notes by clicking on the Star icon as shown in the screenshot above beside the More option

- When you have a bulk of Notes and want to simply take a look at all the important, Starred Notes, you can do so by clicking on View Starred Notes

- To un-star, click on the Star icon for that note

