# Merge Incidents When a major incident occurs, there are usually multiple incidents created for the same issue. All these incidents created for a single issue can be associated and linked together under one main Incident. Merging more than one incident into a single incident streamlines the notification and resolution process. Merging incidents also allows you to consolidate information into a single incident, helping responders identify an issue’s root cause and impact. {% hint style="info" %} **Note**: This feature will be available for accounts in the [Pro, Premium, and Enterprise plans](https://squadcast.com/pricing). {% endhint %} {% hint style="info" %} **Note**: A merged incident would be represented using the symbol shown below. Merge Incident in Squadcast for Incident Management

Merge Incident in Squadcast for Incident Management

{% endhint %} ## On the Incident List On the **Incident List** page, you can merge two or more open (triggered or acknowledged) incidents (children) with one representative (parent) incident. {% hint style="warning" %} **Important**: 1. Incidents across different services can be merged. 2. Two parent incidents cannot be merged together. 3. All the selected incidents merged into a parent incident will be marked as suppressed. 4. Merging incidents will mark SLO-affected child incidents as false positives. 5. Once the parent incident is resolved, child incidents cannot be unmerged from it. 6. Only incidents in Triggered and Acknowledged states can be merged. Resolved and Suppressed incidents cannot be merged. {% endhint %} {% hint style="info" %} **Note**: The child incidents that have been suppressed will now live under the parent incident that represents them, and hence will not be shown on the Suppressed tab of the Incident List. {% endhint %} To merge incidents on the Incident List: 1. Navigate to the **Incidents List** page -> Select **two or more triggered or acknowledged incidents** from the Incident List. 2. Click **Merge Incidents** -> In the side panel, select a **parent incident**. You can select between the existing incidents or create a new incident. 3. Next, click **Merge Incidents**, and you're done. The Incident List will then show only a single incident.

Merge Incidents in Squadcast for Incident Management — Image. Merge Incidents

Select or Create a parent Incident in Squadcast for Incident Management — Image. Select or Create a parent Incident

Merged Incident in Incident List in Squadcast for Incident Management — Image. Merged Incident in Incident List

## Review Child Incidents To review the child incidents, 1. Navigate to the **Incidents List** page -> Click on the **parent incident.** 2. In the **Incident Details** page, navigate to the **Child Incidents section**. 3. You can review the Incident Message, Service, Alert Source, and Created At date for the child incidents. 4. You can unmerge any incidents from here.

Review Merge Incidents in Squadcast for Incident Management — Image. Review Merged Incidents

Child Incidents section in Incident Details in Squadcast for Incident Management — Image. Child Incidents section in Incident Details

## Unmerge from Parent Incident To unmerge incidents from the parent incident, 1. Navigate to the **Incidents List** page -> Click on the **parent incident.** 2. In the **Incident Details** page, navigate to the **Child Incidents section**. 3. On hover, click **Unmerge** -> **Unmerging will re-trigger this incident and it will be assigned to the last assignee, by default.** You can choose to **send a notification to this assignee** by enabling the checkbox. If you wish to assign the incident to yourself, you can do so by enabling the checkbox.\ \ **However, if the last assignee for that incident has been deleted, you will have to compulsorily assign the incident to yourself** in order to unmerge. 4. Click **Unmerge.**

Unmerge incidents in Squadcast for Incident Management — Image. Unmerge incidents

Assign unmerged incident in Squadcast for Incident Management — Image. Assign Unmerged Incidents

## Unmerge from Child Incident Furthermore, you have the option to unmerge a child incident by accessing its Incident Details. 1. Navigate to the **Child Incidents** section -> Select the specific incident you want to work with. 2. Access the detailed view of the chosen child incident -> Click **Unmerge**. 3. **Unmerging will re-trigger this incident and it will be assigned to the last assignee, by default**. You can choose to **send a notification to this assignee** by enabling the checkbox. If you wish to assign the incident to yourself, you can do so by enabling the checkbox.\ \ **However, if the last assignee for that incident has been deleted, you will have to compulsorily assign the incident to yourself** in order to unmerge. 4. Click **Unmerge.**

Unmerge Incidents from Child Incident Details page in Squadcast for Incident Management — Image. Child's Incident Detail

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*