Incident Suggestions

Suggested Runbooks

You can request runbook suggestions based on similar past incidents. We score runbooks based on their similarity to the current incident and how recent they are, then suggest the most relevant ones for attachment.

Note:

Runbook suggestions are available on the Enterprise plan.

To get a runbook suggestion:

1. Head over to the Runbooks tab in the Incident page and click on Add Runbook

1. Click on Suggest Runbook

1. You'll get a list of upto 3 suggested runbooks. You can expand each suggestion to view more details

   1. If no relevant runbooks are found, no suggestions will be made.

1. Choose the runbook(s) you want to attach and click on Attach. The runbook(s) will be attached to the incident

Suggested Responders

Suggested responders are highlighted and shown at the top of the responders list based on their relevance to the incident. This helps users quickly find the most suitable responders to involve.