LogoLogo
API DocsDeveloper PortalSystem StatusTry for Free
  • Quickstart Guide
    • Introduction
    • Get started as an Account Owner
    • Get started as a User
    • Glossary
    • FAQs
  • Manage Users
    • Types of Users
    • Add and Delete Users
    • Import Users
    • User Permissions - Access Controls
    • Manage Your Profile
    • Notification Rules
    • On-Call Reminder Rules
    • Change Account Owner
  • Manage Teams
    • Understanding Teams
    • Role Based Access Control
    • Owner Based Access Control
    • Create and Delete Teams
    • Add and Remove Team Members
    • Squads
    • Stakeholder Groups
  • Services
    • Adding a Service
    • Service Overview
    • Service Graph
    • Maintenance Mode
    • Alert Deduplication Rules
      • Alert Deduplication Rules
      • Incident Status Based Deduplication
      • Service Dependency Based Deduplication
      • Key Based Deduplication
    • Event Tagging
    • Alert Routing
    • Alert Suppression
    • Custom Content Templates
    • Intelligent Alert Grouping (IAG)
    • Auto Pause Transient Alerts (APTA)
    • Delayed Notifications
  • Schedules
    • Schedules
      • Adding a Schedule
      • Schedules Overview
      • Who is On-Call?
      • My On-Call Shifts
      • Overrides
      • Videos: How to set up common use cases?
  • Escalation Policies
    • Create and Manage Escalation Policy
    • Round Robin & Advanced Escalations
    • Reassign an Incident
  • Notifications
    • Understanding Incident Notifications
  • Dashboards
    • Incident Management Dashboard
    • Dashboard Metrics
    • Take Bulk Actions
    • Squadcast Search
  • Incident List
    • Incident List View
    • Incident Priorities
    • Filter Incidents
    • Save Filter View
    • Merge Incidents
    • Snooze Incidents
  • Incidents Page
    • Incidents Details
    • Incident Activity Timeline
    • Communication Channels
    • Create Incident Manually
    • Incident Notes
    • Incident Watchers
    • Past Incidents
    • Additional Responders
    • Incident Summaries
    • Incident Suggestions
  • Runbooks
    • Runbooks
  • Postmortems
    • Postmortem Templates
    • Create Postmortems
    • Accessing Postmortem
  • Status Page
    • Status Page
    • Status Page Overview
    • Components and Groups
    • Issues
    • Subscribers
    • Maintenance
  • SLO Tracker
    • SLO Basics
    • Configure and Monitor your SLOs
  • Webforms
    • Webforms
  • Global Event Rulesets
    • Global Event Rulesets
  • Workflows
    • Workflows
    • Workflows Overview
    • Actions
  • Live Call Routing
    • Live Call Routing
  • Analytics
    • Analytics (New)
    • Organization Level Analytics
    • On Call Hours Per User
    • Weekly Reports
  • Integrations
    • Incident Webhook (Incident Webhook/API)
    • Outgoing Webhooks
    • ServiceNow Extension
    • Extensions
      • Jira Cloud Integration
      • Jira DC (Data Center)
      • CircleCI
      • Google Chat
      • Freshdesk
      • Freshservice
      • Asana
      • ClickUp
      • Trello
      • Zendesk
      • Hubspot
    • Alert Source Integrations (Native)
      • Admin Labs
      • Airbrake
      • Amazon EventBridge
      • Amazon GuardDuty
      • Amazon Opensearch
      • APImetrics
      • AppDynamics
      • AppSignal
      • Auvik
      • AWS CloudTrail Logs
      • AWS CloudTrail via CloudWatch
      • Amazon Cloudwatch (AWS) Integration
      • AWS CloudWatch Event Rules
      • AWS Elastic Beanstalk via CloudWatch
      • Amazon RDS (AWS)
      • Amazon SNS (AWS)
      • Azure Monitor
      • Better Uptime
      • Bitbucket
      • Bitrix 24
      • Blue Matador
      • Bugsnag
      • Buildkite
      • Checkly
      • Checkmk
      • CircleCI Integration
      • Cisco DNAC
      • Cisco Meraki
      • ClickUp Integration
      • CloudAMQP
      • Cloudflare
      • Conviva
      • CopperEgg
      • Coralogix
      • Cronitor
      • Crowdstrike Falcon
      • Datadog
      • Databricks
      • Dead Man's Snitch
      • Domotz
      • Dotcom Monitor
      • Dynatrace
      • ElastAlert
      • Elastic
      • Elecard Boro
      • Email Integration
      • Endtest
      • Errorception
      • Freshdesk Integration
      • Freshping
      • Freshservice
      • Ghost Inspector
      • GitHub Integration
      • GitLab
      • Grafana 8
      • Grafana
      • Graylog v4
      • Graylog
      • HaloPSA
      • Healthchecks
      • Heroku
      • HetrixTools
      • Honeybadger
      • Honeycomb
      • Humio
      • Hund
      • Hydrozen
      • Hyperping
      • Icinga2
      • InsightOps (LogEntries)
      • Instana
      • Intercom
      • Jenkins Integration
      • Jira Cloud Alert Source
      • Jira Server Alert Source
      • Kapacitor
      • Kentik
      • Komodor
      • Kibana
      • LibreNMS
      • Linear
      • Loggly
      • Logstash
      • Logz.io
      • ManageEngine Application Manager
      • ManageEngine Opmanager
      • Mezmo (formerly LogDNA)
      • MongoDB Atlas / Cloud Manager
      • Nagios
      • New Relic
      • Nixstats
      • NodePing
      • Observium
      • Oh Dear
      • Oracle Cloud Infrastructure
      • OSNexus QuantaStor
      • OverOps
      • Papertrail
      • Pingdom
      • Plesk 360
      • Postman
      • Postmark
      • Powercode
      • Progress WhatsUp Gold
      • Prometheus
      • PRTG Network Monitor
      • Rapid7 InsightIDR
      • RapidSpike
      • Redash
      • Redgate SQL Monitor
      • Rollbar
      • Rundeck
      • Runscope
      • Salesforce Cloud
      • Scout APM
      • Sematext
      • Sensu Go
      • Sensu
      • Sentry.io
      • Server Density
      • ServerGuard24
      • ServiceNow Integration
      • Shortcut (Clubhouse)
      • SignalFx
      • SigNoz
      • Site24x7
      • Slack
      • SolarWinds AppOptics
      • SolarWinds Observability SaaS (SWO)
      • SolarWinds Observability Self Hosted
      • Sonar
      • Splunk
      • Sqreen
      • Stackdriver
      • Stackify Retrace
      • StatHat
      • StatusCake
      • ServiceDesk Plus OD
      • Sumo Logic
      • Sysdig Monitor
      • Threat Stack
      • Trello
      • Twilio
      • Uptime
      • Uptime Robot
      • Uptrends
      • Wavefront
      • Zabbix 5.0
      • Zabbix 6.2
      • Zabbix
      • Zendesk Integration
      • Zoho Desk
      • Zoho Desk via Zoho Flow
      • LogicMonitor
  • ChatOps
    • Google Chat
    • Microsoft Teams
    • Slack for Incident Management
      • Using the Integration
  • Single Sign-On (SSO)
    • AWS SSO
    • Azure Active Directory SSO
    • Google SSO
    • Microsoft ADFS SSO
    • Okta SSO Integration
    • SAML 2.0 based SSO
  • Mobile App
    • Using the Mobile App
  • Terraform & API Documentation
    • Terraform Provider
    • Public API - Refresh Token
    • API Documentation
    • Getting Started with Squadcast GraphQL
      • Schedules
        • Create Schedule
        • Update Schedule
        • Delete Schedule
        • Pause Schedule
        • Get Schedules
        • Get Schedule by ID
        • Resume Schedule
        • Clone Schedule
        • Get Gaps
      • Rotations
        • Create Rotation
        • Update Rotation
        • Delete Rotation
        • Get Rotation by ID
        • Get Rotation Events by ID
      • Overrides
        • Create Override
        • Update Override
        • Delete Override
        • Get Override by ID
      • Calendar URLs
      • Who is On-Call
    • Developer Portal
    • Incident Rate Limiting
  • Managing your Squadcast Account
    • Audit Logs
    • Organizations
    • Billing FAQs
    • Deactivate your Squadcast Account
    • Delete your Squadcast Account
Powered by GitBook
On this page
  • Free Plan and Trial
  • 1. Which plan am I on when I sign-up?
  • 2. How do I activate the Pro, Premium, or Enterprise Plan?
  • 3. How can I enable SMS and Phone Calls for my account?
  • 4. How many SMS and Calls do I get for free in the Free Plan?
  • 5. Where can I see how many free SMS and Phone Calls are left in the Free Plan?
  • 6. What will happen after I exhaust the free SMS and Phone notifications in the Free Plan?
  • 7. Is there an additional fee for SMS and Phone notifications in the Premium or Enterprise Plan?
  • 8. Is there an additional fee for SMS and Phone notifications in the Pro Plan?
  • Users and Stakeholders
  • 9. How many Users and Stakeholders can I add to each of the Plans?
  • 10. Can I add more than 5 users to Free Plan?
  • 11. Can I add more than 10 stakeholders to the Premium Plan?
  • 12. Is there any additional fee for Stakeholder licenses?
  • Manage Plan and Billings
  • 12. How can I upgrade my account?
  • 13. Where can I update the Credit card details, billing information, or access invoices?
  • 14. How does the billing work if a new user is added in the middle of the month?
  • 15. Should I reach Squadcast support for adding new users after activating the subscription?
  • 16. Do I still get billed when I deactivate my organization?
  • 17. How can I pause the subscription?
  • 18. How can I delete the account?

Was this helpful?

  1. Managing your Squadcast Account

Billing FAQs

This document goes over all the Frequently Asked Questions we have encountered for billing.

PreviousOrganizationsNextDeactivate your Squadcast Account

Last updated 1 year ago

Was this helpful?

If you do not find what you’re looking for, feel free to drop us a note via the chat option below or write to our .

Free Plan and Trial

1. Which plan am I on when I sign-up?

When you sign-up, by default you will be on the .

2. How do I activate the Pro, Premium, or Enterprise Plan?

As soon you sign up, you’ll be on the Free Trial plan and will have access to all the features on the platform for 14 days. Post the trial period, you can choose between our Free, Pro, Premium, and Enterprise plans based on your need and usage. You can see all our plans .

3. How can I enable SMS and Phone Calls for my account?

In an effort to stop misuse and protect our user accounts, we have introduced a quick verification system to enable Phone Calls and SMS for your Squadcast Organization.

If you can see this banner at the top of your Squadcast screen, you will need to verify your Squadcast account to enable Phone and SMS notifications.

4. How many SMS and Calls do I get for free in the Free Plan?

In the Free Plan, only the first 100 notifications (SMS or Phone calls) are free. This is a one-time offering for the whole account. Once you exhaust this limit, you can receive only Email and mobile Push notifications.

5. Where can I see how many free SMS and Phone Calls are left in the Free Plan?

You can see how many free SMS & Phone Calls are left under the SMS Notifications & Phone-calls section of the Free plan.

To understand your SMS and Phone Call consumption in more detail, log in to the Billing Portal.

6. What will happen after I exhaust the free SMS and Phone notifications in the Free Plan?

7. Is there an additional fee for SMS and Phone notifications in the Premium or Enterprise Plan?

No, Squadcast offers unlimited SMS and Phone notifications in the Premium or Enterprise Plan. It is covered in the license cost.

8. Is there an additional fee for SMS and Phone notifications in the Pro Plan?

In the Pro Plan, the limit is set to:

For US, India and Brazil:

(# of users x 100 Notifications) (SMS + Voice combined) /Month

This is account-wide, and any additional SMS and Voice notifications will be at $0.1/additional notification (for both SMS & Voice).

For the Rest of the world:

(# of users x 25 Notifications) (SMS + Voice combined) /Month

This is account-wide, and any additional SMS and Voice notifications will be at $0.35/additional notification (for both SMS & Voice).

Users and Stakeholders

9. How many Users and Stakeholders can I add to each of the Plans?

Plan
Users
Stakeholders

Free

5

0

Pro

Unlimited

0

Premium

Unlimited

10

Enterprise

Unlimited

Unlimited

10. Can I add more than 5 users to Free Plan?

11. Can I add more than 10 stakeholders to the Premium Plan?

12. Is there any additional fee for Stakeholder licenses?

Manage Plan and Billings

12. How can I upgrade my account?

Login as an ‘Account Owner’ → Click on Billing → Upgrade to a plan of your choice.

13. Where can I update the Credit card details, billing information, or access invoices?

14. How does the billing work if a new user is added in the middle of the month?

The billings work on a pro-rata basis. Hence, you pay only for what you use.

15. Should I reach Squadcast support for adding new users after activating the subscription?

No, you can add or delete users in your account anytime, and the billing will be adjusted automatically.

16. Do I still get billed when I deactivate my organization?

No, you do not get billed when you have deactivated your account. However, if you deactivate your account during a mid-billing period, then you will get billed on a pro-rata basis for just the active days.

17. How can I pause the subscription?

18. How can I delete the account?

Once you exhaust the free SMS and Phone Calls limit, you can receive only Email and mobile Push notifications or choose to upgrade & activate the .

No, in the Free Plan you can only have up to 5 users. You can add more than 5 users from onwards.

No, in the Premium Plan you can only have up to 10 stakeholders. You can add unlimited stakeholders to the .

No, there’s no additional fee for Stakeholder licenses. It’s included in the license cost in the .

An account owner can access the to update the Credit card details, Billing information or access invoices.

You can to pause the subscription.

This is how you can .

Have any questions? .

Pro, Premium, or Enterprise Plans
Pro Plan
Enterprise Plan
Premium and Enterprise Plans
billing portal
deactivate your account
delete your Squadcast account
Ask the community
Support team
Free Plan
here