# Create Incident Manually

Incidents can be triggered manually either from the **Incident Dashboard** or the **Incident** page.

First, select the **Team** from the team picker on the top.

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-9cf60d0955eeaacb1ea4ea7abae05144895db62f%2Fincident_1.png?alt=media&#x26;token=76b24e82-6d9d-47ad-9d63-a9f1e81145f4" alt="All incident page Squadcast"><figcaption></figcaption></figure>

### Triggering Incidents in the **Incident Dashboard** <a href="#triggering-incidents-in-the-incident-dashboard" id="triggering-incidents-in-the-incident-dashboard"></a>

Click on **+** right next to the **Actions** dropdown tab

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-191ddbd73aa05e11719ebaa05aa8a05e63234a7b%2Fmanual1.png?alt=media&#x26;token=4ac3dba0-c16c-400f-931c-00101f234fac" alt="Triggering Incidents in the Incident Dashboard"><figcaption></figcaption></figure>

### Triggering Incidents on the **Incidents** page <a href="#triggering-incidents-in-the-incidents-page" id="triggering-incidents-in-the-incidents-page"></a>

**(1)** Click on **Create an Incident**

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-0c097259557fa29f8bd697072fe5beb75f6b2136%2Fmanual2.png?alt=media&#x26;token=ed62bf04-b1b8-4547-b942-9b579add8999" alt="Triggering Incidents on the Incidents page"><figcaption></figcaption></figure>

**(2)** Add details in the relevant fields:

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-9de01720b36b303dd028466d3c63f193e930a94d%2Fmanual3.png?alt=media&#x26;token=f407ad67-1eca-4c21-9a9f-a317ab3241f1" alt="Create an Incident"><figcaption></figcaption></figure>

* **Incident Title** - This would be the title/message of the incident being created
* **Incident Description** - This would be the description of the Incident being created. This is an optional field.
* **Service** - Select the relevant **Service** to which this incident would be mapped
* **Assigned To** - Upon choosing the **Service**, the default **Escalation Policy** associated with the **Service** would be auto-filled. You can choose to manually update the **Assigned To** field to a different **Escalation Policy** or a specific **User** or **Squad** in your Team
* **Tags**

<figure><img src="https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-fad1a6ce2561bb3cb28b98153ba7b9af85e2a1c7%2Fmanual4.png?alt=media&#x26;token=bf4974c6-42a6-42a2-9b93-b06f63cdc3f0" alt="set tags for incidents"><figcaption></figcaption></figure>

* By default, you will have the option to add **Tags** to an incident (either while creating the incident or after the incident is created)
* You can do so by assigning the <mark style="color:red;">`tag name (key)`</mark> and <mark style="color:red;">`tag value`</mark> in the text fields provided and you can also change the tag colour by clicking on the colour of your choice
* You can also add multiple tags by clicking on the **+** option
* Adding a **Tag** is optional

**(3)** Click on **Create new incident** to trigger the incident

### Adding Attachments to Incident Description <a href="#adding-attachments-to-incident-description" id="adding-attachments-to-incident-description"></a>

You can add a variety of file types as an attachment to your incident’s description.

To attach a file, drag and drop the file to the markdown editor. You can also copy-paste the file directly into the markdown editor.

The maximum size for a single file is 10 MB (for upload). You can upload a maximum of 5 files at a time.

The storage limit for an organization depends on the plan:

* For Free plan - the limit is 50 MB
* For Pro and Enterprise plans - the limit is unlimited

File uploads won’t work if the plan limit has been reached. The file once uploaded cannot be deleted.

The supported file types are:

* Images (.png, .jpg, .jpeg)
* Word Processors (.doc, .docx, .odt, pages)
* Spreadsheets (.xls, .xlsx, numbers)
* PDFs (.pdf)
* Presentations (.ppt, .pptx. .odp)
* Miscellaneous (.log, .txt, .eml, .msg, .csv, .key, .json)

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*
