# Site24x7

Follow the steps below to configure a service so as to push related alert data from Site24x7 onto Squadcast.

Squadcast will then process this information to create incidents for this service as per your preferences.

{% hint style="info" %}
**Pre-requisites**

1. A valid Squadcast cloud subscription
2. A user account in Zoho's Site24x7
   {% endhint %}

### Using Site24x7 as an Alert Source

1. Navigate to **Services** -> **Service Overview** -> select or search for your Service. Expand the accordion -> In the Alert Sources section, click **Add**.

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-4fbd74e7ca0b30173c47a1d58ed6a0804a0465aa%2FAlert_Sources.png?alt=media\&token=aaca6610-9d18-4dd4-9cf5-320042f326f1)

2\. Select **Site24x7.** Copy the displayed **Webhook URL** to [configure](#in-site24x7) it within **Site24x7**. Finish by clicking **Add Alert Source** -> **Done.**

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-94108e6a23367dbe0bf0b5cea12d879b8bc1160b%2FSite24x7.png?alt=media\&token=01dfe648-c84e-4062-afd4-38df2ac7575d)

{% hint style="warning" %}
**Important:**

When an alert source turns Active, it’ll show up under Configured Alert Sources, you can either generate a test alert from the integration or wait for a real-time alert to be generated by the Alert Source. An Alert Source is active if there is a recorded incident via that Alert Source for the Service.
{% endhint %}

#### In Site24x7:

Next, head over to your Site24x7 dashboard and set up a Webhook based integration.

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-32e14133119d4f689f5fdbe4c510398391d7e6bc%2Fsite24x7_2.png?alt=media\&token=ff1fd0fe-6638-488b-9f3f-5a91a3104c42)

You will next be greeted by the Webhooks Integration configuration page. Paste the previously copied Webhook URL into the **Hook URL** field.

{% hint style="info" %}
**Custom Parameters:**

If you wish to send Custom Parameters in your payload, kindly prefix (this is an ABSOLUTE NECESSITY) every parameter-key with **CUSTOM**. That way, we can point them out in the **Incident Description** in **Squadcast**.
{% endhint %}

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-fc54461f02960744fe7f476920439a909c3ff916%2Fsite24x7_3.png?alt=media\&token=be05653f-67eb-427f-ab00-3d375c278c18)

Scroll down to configure all other necessary details.

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-8e359db220d557283a118cdf763f93ff42134608%2Fsite24x7_4.png?alt=media\&token=917d53a7-4f79-44ec-9b7b-59bc79c52594)

Click on **Save** and you're pretty much done with the configuration.

![](https://1574591692-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2F8TaWz01jmUJl58p4ZVel%2Fuploads%2Fgit-blob-f69906dfd5a1fee2bc90d595b904634105e5ca0e%2Fsite24x7_5.png?alt=media\&token=d179b81f-eb23-45d1-8b62-c15a2f30add1)

You can now start using this integration with Monitors that you might have set up in Site24x7.

Now, whenever any Site24x7 Monitor reports "STATUS" as **DOWN**, an incident will be triggered in Squadcast . Once this "STATUS" goes back to **UP**, it will automatically be resolved in Squadcast.

*Have any questions?* [*Ask the community*](https://community.squadcast.com/view/home)*.*