Past Incidents
View similar incidents from the past to gain insights and shorten incident resolution time.
The Past Incidents feature helps incident responders by showing similar past incidents on the same service. It uses data science techniques to match and display a historical list of similar incidents from the same service you are currently investigating.
This helps them resolve issues faster by providing historical context, previous incident activity and involvement, timing patterns, and past solutions.
To view the Past Incidents for a parent incident,
- 1.Navigate to the Incidents List page -> Click on an incident from the Incident List.
- 2.In the Incident Details page, under the Details section -> Past Incidents.
- 3.By default, you can review the top 5 relevant incidents that have been resolved in the past.
To view Past Incidents from a specific date, click on the relevant date square from the heat-map.

Image. Past Incidents on the Incident Details page

Image. View Past Incidents
Here are the details shown for the relevant incidents

Image. Top 5 Relevant Incidents
Field | Description |
---|---|
Incident Message | Shows the incident title of the past incident. |
Alert Source | Shows the alert source from where the incident came in. |
Assignee | Shows the latest responder of the past incident. |
Created At | Displays the date and time of the incident creation. |
Resolution | Coveys the resolution type for the past incident: Automatic or Manual. |
TTR | Shows the time taken to resolve the past incident. |
Incident Activity | Present the past incidents in descending order of activity. This is a system generated measure based on the response and resolution activities taken during this incident. |