Past Incidents

View similar incidents from the past to gain insights and shorten incident resolution time.

The Past Incidents feature helps incident responders by showing similar past incidents on the same service. It uses data science techniques to match and display a historical list of similar incidents from the same service you are currently investigating.

This helps them resolve issues faster by providing historical context, previous incident activity and involvement, timing patterns, and past solutions.

Note: This feature will be available for accounts in the Enterprise plan.

View Past Incidents

To view the Past Incidents for a parent incident,

  1. Navigate to the Incidents List page -> Click on an incident from the Incident List.

  2. In the Incident Details page, under the Details section -> Past Incidents.

  3. By default, you can review the top 5 relevant incidents that have been resolved in the past.

To view Past Incidents from a specific date, click on the relevant date square from the heat-map.

Past Incident Details

Here are the details shown for the relevant incidents

FieldDescription

Incident Message

Shows the incident title of the past incident.

Alert Source

Shows the alert source from where the incident came in.

Assignee

Shows the latest responder of the past incident.

Created At

Displays the date and time of the incident creation.

Resolution

Coveys the resolution type for the past incident: Automatic or Manual.

TTR

Shows the time taken to resolve the past incident.

Incident Activity

Present the past incidents in descending order of activity. This is a system generated measure based on the response and resolution activities taken during this incident.

šŸ’” Incident activity is determined by the incident activity score, which takes into account actions taken on the incident, such as attaching a Runbook, adding a Task, and other relevant activities. Here is the exact list of activities that we measure: Incident Reassign, Tags Manually Added, Incident Actions Taken, Marked as SLO Affecting, Communication Link Added, Notes Added, Noted Starred, Postmortem Created/Edited, Runbook Attached, Tasks Added.

Additonally, it also displays the following incident stats:

ComponentDescription

# of occurrences in the last 6 months

Shows the frequency of occurrence of similar incidents over the last 6 months. It also displays the median TTR of all these past incidents in this period.

# of occurrences in the last 3 months

Shows the frequency of occurrence of similar incidents over the last 3 months. It also displays the median TTR of all these past incidents in this period.

# of occurrences in the last week

Shows the frequency of occurrence of similar incidents over the last 7 days. It also displays the median TTR of all these past incidents in this period.

Heatmap

The Past Incidents heatmap provides a six-month overview of comparable incidents related to the service you're currently assessing. In this visualization, the intensity of the square's color reflects the frequency of incidents on each respective day. Darker squares correspond to days with a higher incident count, while lighter ones indicate fewer occurrences. Note: For a more detailed examination of a specific day, simply hover your cursor over a square to reveal the number of incidents from that particular date. If you click on a square, all the past incidents from that day will be displayed in the Past Incidents list below. To gain further context, you can easily access these incidents by clicking on their linked titles.

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