Using the Mobile App
This document briefly explains all that you can do on our native mobile application available for both iOS and Android.
The Squadcast mobile app allows users to respond to incidents, and view their on-call schedules on the go, wherever they are.
Note: To access the mobile app, please ensure that you have verified your email address.
Download the Mobile App
The Squadcast mobile app can be easily downloaded from the App Store or Google Play Store. Simply search for "Squadcast" in either app store, or conveniently tap on one of the tiles below using your mobile device:
SSO login on Mobile App
Users can log in using the SSO configured for their organization. For more details, check the SSO login for the mobile apps section.
🔹 Best Practice Tip 🔹 To ensure that you receive important alerts without any interruptions, it is recommended to enable the "Bypass Do Not Disturb" feature immediately upon logging in. You can easily do this by navigating to the Settings menu and toggling the "Override Do Not Disturb" option. By enabling this setting, you can ensure that critical alerts are not blocked or silenced by the Do Not Disturb mode. 🔹 Best Practice Tip 🔹 We highly recommend downloading the Squadcast Contact Card, to add all the numbers we use to send phone and SMS notifications. 🔹 Best Practice Tip 🔹 Moreover, you can star the contact so that they can enable DND override for starred contacts. 🔹 Best Practice Tip 🔹 Per Apple and Google Docs, push notifications operate on a "best effort" basis. Consider setting up backup contact methods (SMS, email, phone) for reliability if push notifications fail. 🔹 Best Practice Tip 🔹 Furthermore, push notifications may also be impacted by energy-saving modes, low battery levels, or when the app is force-stopped.
Incident List
Upon successfully logging into the app, you will be directed to the Incident List page. This gives you an elevated view of incidents according to their status, enabling you to efficiently manage and prioritize them.
All
Lists all the incidents Note: Includes suppressed incidents as well.
Open
List all open incidents. Note: Open includes all the triggered as well as acknowledged incidents.
Triggered
Lists all the triggered incidents
Acknowledged
Lists all the acknowledged incidents
Resolved
Lists all the resolved incidents
You can perform actions on the incidents such as acknowledge, reassign, and resolve.
Create Incidents
To create incidents from the mobile app,
Open the app, and you will automatically land on the Incident List page.
Locate the "+" icon situated in the bottom right corner and click on it. This action will take you to the create incident flow.
Provide an Incident Title and optionally, a Description.
Choose the appropriate Service from the available options in the drop-down menu.
Assign the incident to a specific user, squad, or escalation policy by selecting the relevant option.
Assign a priority level to the incident from the available options in the drop-down menu.
Enhance the incident by adding Tags using the +Add Tag icon.
Finally, click on Create New Incident and voila! Your new incident is successfully created.
Views
Filter
To effectively filter incidents based on specific criteria,
Go to the Incident List page and choose the desired team from the available options.
Locate and click on the Filter icon -> apply the desired combination of filters by selecting options such as Created at, Assignee, Tags, and Priority.
Once you have set your filters, click on the Apply button.
Note:
Your chosen filters will continue to be in effect across different sessions. However, these filters will be reset under the following circumstances:
When you switch to a different team
After logging out
When you clear app data
If you uninstall the app
By manually clearing filters on the Filters Screen
Note:
Please note that saved views can only be created and modified in the Web App.
Saved filter views persist across sessions, however, the filtered view will be reset if you:
manually clear the filtered view
change the team or organization
clear app data
or, uninstall the app.
Search
You can make use of the Search function to easily explore incidents by searching through their titles, descriptions, and notes.
Note: By leveraging this feature, you can retrieve the 30 most recent and relevant results that match your search criteria.
Incident Details Page
The Incident Details page offers a comprehensive set of actions, equivalent to those available on our web app.
This page is divided into three key sections, namely:
This contains a concise summary, description, and payload of the incident. Here, you will find a list of all available actions associated with the incident.
The Incident Details page allows for quick actions:
Acknowledge
Resolve
Reassign
Update Priority
Respond with Action - create ticket on Jira Cloud
View Auto-Grouped Alerts
To view all the auto-grouped alerts under an incident, click on the incident with auto-grouped alerts and head into the Details page. You can view all the grouped alerts under the Auto Grouped Alerts tab. To dive deeper into each alert, click on an the alert to view its detailed information.
Users can provide feedback by either voting up or voting down an auto-grouped alert. This feedback is captured by the Intelligent Alert Grouping (IAG) analyzer and is used for auto-grouping in the future.
Note: When a vote down is given, it will not re-open the alert. It is simply feedback given to the Intelligent Alert Grouping (IAG) analyzer to not consider this association in the future. Users have to manually trigger an incident reflecting this alert to work on it.
View Deduped Events
To see all the duplicate alerts associated with an incident, select the incident that has a deduped events icon and go to its Details page. You can view all the deduped events under the Deduped Events tab. To dive deeper into each event, click on the event to view its detailed information.
Snooze/Unsnooze Incidents
You can choose to snooze incident notifications for incidents with lower priority and a flexible timeline. By snoozing the incident, all scheduled notifications for that specific incident will be halted and canceled. Users will not receive any notifications during the snooze period.
To snooze an incident,
Navigate to its details page -> On the three-dot menu for more actions.
Click on Snooze Incident, and you're done.
To unsnooze an incident,
Navigate to its details page -> From the three-dot menu, click Unsnooze incident.
Select one of the options shown on the panel and click Unsnooze & Reassign.
Note: You can also unsnooze an incident directly from the Incident List screen.
Incident Notes
Within each incident, there is a dedicated notes section that facilitates collaboration and communication among users.
Here's how you can leverage this feature:
Collaboration: Users can @mention others within the notes section to invite them to participate in resolving the incident or notify relevant stakeholders. When a user is mentioned, they receive both an email and a push notification, ensuring they are promptly informed.
Note Management: Users have the flexibility to edit, delete, and star/unstar notes directly within the notes section. By starring important notes, you can highlight them for your team and other relevant stakeholders, making them easily noticeable and accessible.
Incident Activity Timeline
The Incident Timeline section presents a chronological view of the incident's activities, displaying events latest first. This timeline allows you to track the sequence of events and activities related to the incident.
Who's On Call
To view who is currently on-call,
Go to the On-Call section and choose the desired team from the available options.
You will be presented with the list of current on-call users associated with each schedule.
By following these simple steps, you can easily view the current on-call users for the selected team and gain immediate visibility into the individuals responsible for handling incidents for specific schedules.
Schedules
The Schedules view in the Mobile App is the same as the List View in the Web App, with the exception of Gaps.
To view all the schedules,
Go to the Schedules section and choose the desired team from the available options.
You will be presented with the list of all on-call shifts arranged chronologically, displaying date, time, and participant information.
Shifts are displayed in the timezone selected in your profile. To change the timezone, click on the Edit icon in the top banner displaying the time zone. Please refer image shown below.
To further refine your view, you can apply filters in this section. Filters allow you to narrow down the displayed schedules based on particular users or focus on specific schedules of interest.
Note:
Your chosen filters will continue to be in effect across different sessions. However, these filters will be reset under the following circumstances:
When you switch to a different team
After logging out
When you clear app data
If you uninstall the app
By manually clearing filters on the Filters Screen
Legacy Schedules We have included an additional section specifically dedicated to Legacy Schedules. This section will remain available until all the old Schedules have been successfully migrated from the Legacy Schedules section for all organizations.
If you would like to learn more about this migration process, please click here.
Shift Details
To view the details of a particular shift, click on the shift in the Schedules screen.
You will be able to view the following details:
Schedule Name
Rotation Name
Rotation Repetition Pattern
Shift Start and End Date and Time (in your profile's timezone)
Shift Participants
Original Participants (in case the Shift is an Override)
Override Reason (in case the Shift is an Override)
Note: In the Shift Details, you'll see the Start and End Date and Time for the entire shift, not just the portion of the shift that occurs on that day.
Overrides
Configuring Overrides will assign all slots of the existing users to selected users. Overrides will appear as per the user's timezone.
Create Override
To create an override from the mobile app,
Navigate to the details screen of the shift you want to override -> Click on Override.
Enter the details such as Override Duration, Participants, and Reason for Override.
And, click Save.
Edit Override
To edit an override from the mobile app,
Navigate to the details screen of the override -> Click on Edit Override.
Edit the details of the override -> And, click Save.
Delete Override
To delete an override from the mobile app,
Navigate to the details screen of the override -> Click on Remove Override.
To confirm, click on Confirm in the confirmation modal.
Team Members
To view all members of your team,
Go to the Team Members section and choose the desired team from the available options.
You will be presented with the list of all the members belonging to that team.
For further details on a specific team member, simply click on their name in the list. This action will navigate you to their individual profile page, providing more comprehensive information about the user.
By following these steps, you can easily view the entire roster of team members and explore individual profiles for more specific details as needed.
My Profile
To access and review your personal profile,
Go to the My Profile section.
In this section, you will be able to view and edit your personal details, as well as customize your incident notification and on-call reminder rules to suit your preferences.
By following these steps, you can conveniently access and modify your profile details, ensuring that your information and notification settings are up-to-date and aligned with your preferences.
Permission for Push Notifications
Please verify if the necessary permissions for Push Notifications have been granted.
To ensure you receive regular notifications and bypass the Do Not Disturb (DND) feature, please follow these instructions:
Granting permissions for Push Notifications:
During the onboarding process of the mobile app, you will have the option to grant permissions for regular notifications. Please make sure to enable this feature.
Alternatively, you can navigate to the Settings menu on your device.
Locate and select App and Notifications
Look for the Squadcast app and select Notifications
Toggle the switch for all the types of notifications you wish to receive.
Bypassing Do Not Disturb:
Follow the steps provided here to bypass the Do Not Disturb setting.
Note: We send push notifications for the following:
Incident notifications
On-Call Reminder notifications
@mentions in Incident Notes
Push Notification Sound and Volume Push Notification Sound and Volume settings vary for Android and iOS devices:
Android
For Android devices, you can customize the Push Notification sounds. Please follow the provided steps here to learn more.
The device volume cannot be overridden specifically for Push Notifications. Users need to set their device volume to the desired level to receive Push Notifications. This volume setting will apply to all apps.
iOS
Customization of Push Notification sounds is available for iOS devices, to know more click here.
You can enable critical notifications to override system volume and always play Incident Notifications at 100% volume.
Custom Notification Sounds for Android App
To personalize the notification settings for our Android App,
Go to Settings on your Android device.
Go to the Notifications Settings for the Squadcast app.
Under App Info, click Notifications
From here, you can modify your desired notification preferences according to your preferences.
Note: There are mainly two notification channels: Incident and Normal
All the incident-related notifications will go to the incident channel. (Critical Notification Channel)
All other notifications (eg, on-call reminders) will go through the normal channel (System Default Channel)
All notifications coming from the incident channel are critical notifications. These will be used when overriding DND mode.
SSO Login for Mobile App
To log in to the mobile app using Single Sign-On (SSO),
Launch the mobile app and click on Login with SSO.
Enter your Organization Domain and select the appropriate Data Center region.
You will be redirected to your SSO provider's login page. Please provide your credentials associated with the SSO provider.
After successful authentication, you will be logged in to the mobile app and gain access to the features and functionalities.
Have any questions? Ask the community.
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