Status Page
Enhance customer communication and visibility with Status Pages - your go-to platform for sharing crucial outage and maintenance updates.
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Enhance customer communication and visibility with Status Pages - your go-to platform for sharing crucial outage and maintenance updates.
Last updated
Was this helpful?
Was this helpful?
A Status Page provides visibility into the current health of your system. It’s a single page where anyone can view the latest status messages for ongoing or past incidents.
Incidents happen. What matters the most is how you handle them. Status pages help you turn every outage into an opportunity to build trust in your service.
Your users can subscribe to status page updates via email or webhooks when you have an incident, and you can customize your URLs to embed your system status directly into other interfaces. Hence, ensuring your customers are consistently in the know.
A status page is of great help before and during downtime. Being transparent about how your team has handled incidents in the past is a great way to build trust.
When your service is up, they help you showcase historical reliability. During downtime, they help your team communicate status updates with all stakeholders.
Status pages enable your team to
To effectively create and manage Status Pages, the user assigned to the Team must possess the appropriate permissions corresponding to their User Role.
Public page. This page is accessible to anyone who has the URL. It can be viewed by anyone, and individuals have the option to subscribe to receive updates from this page.
Private page. This page is restricted to authenticated users of Squadcast. Only users who have been added to Squadcast with the necessary permissions can view and subscribe to this page.
To create a Status Page,
Navigate to Status Page -> Add Status Page. On the next screen, you will be guided through four creation steps. Navigate between these steps by clicking on any of the steps on the top bar.
Enter the Name, Timezone, Owner, and an optional Description for the Status Page.
🔹 Best Practice Tip 🔹 For optimal consistency, we recommend selecting UTC as the standard practice or choosing a timezone that aligns with the majority of your users.
🔹 Best Practice Tip 🔹 We recommend utilizing the description field to inform your users about the best way to reach out to you in case of any issues. You can include links to your support email, website, or provide a brief guide on the preferred method of communication.
Send Only Email. This is the email address from which notification emails will be sent to subscribers of the status page.
Fallback Support Email. This email will appear in the notification updates, enabling end users to easily reach out to you for assistance whenever needed.
Domain Settings. Please enter a domain name to utilize Squadcast's public URL feature. The public URL will be hosted by Squadcast under the specified domain.
Choose the visibility of your status page. You have the option to leave it unchecked, which would keep it publicly accessible. Alternatively, you can check the box to make it private, restricting access to only Squadcast users on the platform.
Click Next: Add Component, and navigate to the next step.
Components serve as fundamental elements that represent specific functional parts of your service. They are essentially the building blocks that make up your overall service structure. These can include your website, mobile app, API, and other vital elements of your service.
🔹 Best Practice Tip 🔹 It is recommended to create a separate component for each functional or architectural division within your infrastructure. Components are typically used to represent resources or services that are utilized by your customers.
Create and group various aspects of your systems into components.
To create a component,
Enter the Component Name and an optional Description. You can choose to add a Component to a Group as well.
Click Next: Customize your page, and navigate to the next step.
Add your company logo and choose a color theme for your status page. You can customize your status pages to suit your convenience.
This creates your Status Page! Now, if you want, you can add your first Issue here. To do that, click Next: Add Your First Issue and navigate to the next step.
Enter the Issue Title and select the Component that this issue is impacting along with the status of that component.
However, it is also possible to skip this step for now and create it at a later time if needed. The choice is yours.
Click Save to complete creating the Status Page.
That completes it! You have finally created your Status Page.
Now that you have created a status page, you can map a custom domain in the page configuration settings.
To edit page configurations,
Navigate to Status Page -> select or search for your desired status page.
Click on the status page to navigate to the Status Page Details page.
In the top right, click More -> Page Configuration.
You can modify the Name, Timezone, Owner, Description, Domain, and Search Engine Settings.
How to map your custom domain?
Navigate to Domain Settings -> check Map a custom domain name.
Enter the Hostname. To verify ownership of the domain, complete the DNS settings on your service provider's end using the provided information.
Create a new A record and TXT Record in your DNS, as instructed, to activate the custom URL and verify ownership of the domain.
By following these steps, you will be able to successfully map your custom domain in Squadcast.
What happens if I don't complete the verification within the 30-day timeframe?
Please note that if you fail to complete the two-step verification within the 30-day period, your Status Page(s) will become inactive and inaccessible to your customers. However, your data will remain secure and unaffected. Once the verification process is completed, all services will return to normal.
Click Save.
You can modify the logo and the color theme of the status page post-creation of your status page.
To edit the page theme,
Navigate to Status Page -> select or search for your desired status page.
Click on the status page to navigate to the Status Page Details page.
In the top right, click More -> Edit Page Theme.
Once you have edited your preferred page themes, click Save.
You can modify the issue states along with the message templates used for them.
To edit message templates,
Navigate to Status Page -> select or search for your desired status page.
Click on the status page to navigate to the Status Page Details page.
In the top right, click More -> Message Template.
Once you have edited your preferred templates, click Save.
You can modify the status messages.
To edit status messages,
Navigate to Status Page -> select or search for your desired status page.
Click on the status page to navigate to the Status Page Details page.
In the top right, click More -> Status Message.
Once you have edited your preferred messages, click Save.
Customers can set the following spf records on their status page subdomain so that we can send the emails from your domain without any issues:
# for EU customers
v=spf1 include:incidents.eu.squadcast.com ~all
# for US customers
v=spf1 include:incidents.squadcast.com ~all
For example:
If you are a customer who signed up in our US Data center with a Statuspage subdomain, let's say status.example.com, you should set up a TXT record in your DNS provider for the status.example.com subdomain with value v=spf1 include:incidents.squadcast.com ~all as shown below.
Have any questions? Ask the community.