Status Page

A Status Page provides visibility into the current health of your system. It’s a single page where anyone can view the latest status messages for ongoing or past incidents.

Incidents happen. What matters the most is how you handle them. Status pages help you turn every outage into an opportunity to build trust in your service.

Your users can subscribe to status page updates via email or webhooks when you have an incident, and you can customize your URLs to embed your system status directly into other interfaces. Hence, ensuring your customers are consistently in the know.

Benefits of having a status page

A status page is of great help before and during downtime. Being transparent about how your team has handled incidents in the past is a great way to build trust.

When your service is up, they help you showcase historical reliability. During downtime, they help your team communicate status updates with all stakeholders.

Status pages enable your team to

Prerequisites

• To effectively create and manage Status Pages, the user assigned to the Team must possess the appropriate permissions corresponding to their User Role.

Helpful Terms

1. Public page. This page is accessible to anyone who has the URL. It can be viewed by anyone, and individuals have the option to subscribe to receive updates from this page.

2. Private page. This page is restricted to authenticated users of Squadcast. Only users who have been added to Squadcast with the necessary permissions can view and subscribe to this page.

Create a Status Page

To create a Status Page,

Navigate to Status Page -> Add Status Page. On the next screen, you will be guided through four creation steps. Navigate between these steps by clicking on any of the steps on the top bar.

1. Add Status Page Details

1. Enter the Name, Timezone, Owner, and an optional Description for the Status Page.

1. Send Only Email. This is the email address from which notification emails will be sent to subscribers of the status page.

1. Fallback Support Email. This email will appear in the notification updates, enabling end users to easily reach out to you for assistance whenever needed.

2. Domain Settings. Please enter a domain name to utilize Squadcast's public URL feature. The public URL will be hosted by Squadcast under the specified domain.

1. Choose the visibility of your status page. You have the option to leave it unchecked, which would keep it publicly accessible. Alternatively, you can check the box to make it private, restricting access to only Squadcast users on the platform.

1. Click Next: Add Component, and navigate to the next step.

2. Add Component

Components serve as fundamental elements that represent specific functional parts of your service. They are essentially the building blocks that make up your overall service structure. These can include your website, mobile app, API, and other vital elements of your service.

Create and group various aspects of your systems into components.

To create a component,

1. Enter the Component Name and an optional Description. You can choose to add a Component to a Group as well.

1. Click Next: Customize your page, and navigate to the next step.

3. Customize Your Page

Add your company logo and choose a color theme for your status page. You can customize your status pages to suit your convenience.

This creates your Status Page! Now, if you want, you can add your first Issue here. To do that, click Next: Add Your First Issue and navigate to the next step.

4. Add Your First Issue

Enter the Issue Title and select the Component that this issue is impacting along with the status of that component.

However, it is also possible to skip this step for now and create it at a later time if needed. The choice is yours.

Click Save to complete creating the Status Page.

That completes it! You have finally created your Status Page.

Edit Page Configuration or Configure Custom Domain

Now that you have created a status page, you can map a custom domain in the page configuration settings.

To edit page configurations,

1. Navigate to Status Page -> select or search for your desired status page.

2. Click on the status page to navigate to the Status Page Details page.

3. In the top right, click More -> Page Configuration.

4. You can modify the Name, Timezone, Owner, Description, Domain, and Search Engine Settings.

1. Click Save.

Edit Page Theme

You can modify the logo and the color theme of the status page post-creation of your status page.

To edit the page theme,

1. Navigate to Status Page -> select or search for your desired status page.

2. Click on the status page to navigate to the Status Page Details page.

3. In the top right, click More -> Edit Page Theme.

4. Once you have edited your preferred page themes, click Save.

Create Default Message Update Templates

You can modify the issue states along with the message templates used for them.

To edit message templates,

1. Navigate to Status Page -> select or search for your desired status page.

2. Click on the status page to navigate to the Status Page Details page.

3. In the top right, click More -> Message Template.

4. Once you have edited your preferred templates, click Save.

Edit Status Messages

You can modify the status messages.

To edit status messages,

1. Navigate to Status Page -> select or search for your desired status page.

2. Click on the status page to navigate to the Status Page Details page.

3. In the top right, click More -> Status Message.

4. Once you have edited your preferred messages, click Save.

Guide to setup DMARC for status pages

Customers can set the following spf records on their status page subdomain so that we can send the emails from your domain without any issues:

# for EU customers

v=spf1 include:incidents.eu.squadcast.com ~all

# for US customers

v=spf1 include:incidents.squadcast.com ~all

For example:

If you are a customer who signed up in our US Data center with a Statuspage subdomain, let's say status.example.com, you should set up a TXT record in your DNS provider for the status.example.com subdomain with value v=spf1 include:incidents.squadcast.com ~all as shown below.

Have any questions? Ask the community.