Squadcast Support

The Squadcast support Developer Hub

Welcome to the Squadcast support developer hub. You'll find comprehensive guides and documentation to help you start working with Squadcast support as quickly as possible, as well as support if you get stuck. Let's jump right in!

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Slack

Trigger, Ack, Resolve, Re-assign, Snooze, Escalate - everything from Slack.

Slack Notifications

Squadcast can notify any new incidents to your selected Slack channel and you can take actions on your Squadcast incidents from Slack as well.

Firstly, go to the Integrations page from the sidebar and under Slack tab click on Integrate button and follow the on-screen flow.

That's it! Now you will start receiving alerts on your Slack channel and you can Acknowledge or Resolve Incidents directly from Slack.

Note

The email address used for both Squadcast and Slack must be the same for the integration to work

Also, whenever an action is taken on Squadcast like Acknowledge, Re-assign or Resolve, it will get posted on Slack as well, so everyone can remain updated about the status of the incident.

Bi-directional sync with Warroom

You can also bi-directionally sync warroom conversation with any Slack channel for the duration of the incident i.e., until the incident gets resolved.

In order to do that, please follow the below steps.

  1. Open the incident for which you want to sync the warroom with Slack and click on the 3 dots on top of Warroom and click on the Select Slack channel button.
  1. Select the slack channel for syncing and click Save button.
  1. Go to the selected Slack channel and add the Squadcast bot by calling @Squadcast and invite the bot to the channel.

That's it! Your Slack integration for bi-directional sync is good to go. All your chats will be synced in both Slack and Warroom.

Creating Incidents from Slack

Move over to the channel in which you want the incident to be created.

Invoke the Squadcast Bot by calling out @squadcast.

Once the bot is called in, you will be able to take some incident actions from Slack.

Using Slash Command in Slack

Help

You can call out /create_incident help to walk you through the process on Slack as well

/create_incident <Incident Message Text>

You can call the /create_incident <Incident Message Text> command to create an incident from Slack.

This will them prompt a UI pop-up where you can fill in additional information like the Impacted Service,Incident Message and Incident Description.

The created incident will now show up on the Slack channel and on Squadcast

Using Message Actions in Slack

You can also choose to create an incident from an existing message on Slack.

Click on the More Actions icon for the chosen message.

Choose Create Incident from the dropdown shown and then you will get a UI pop-up to fill in other relevant information needed to enrich the incident information.

The incident has now been created successfully

Note:

The Squadcast Bot must be called into the channel where you will want to take any Bot Action

How to Video

Slack


Trigger, Ack, Resolve, Re-assign, Snooze, Escalate - everything from Slack.

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