We understand that most of your work happens over Slack. You can use Slack to do a whole bunch of things on Squadcast. Here's a quick brief of all that is possible.
Squadcast can notify any new incidents to your selected Slack channel and you can take actions on your Squadcast incidents from Slack as well.
Firstly, go to the Integrations page from the sidebar and under Slack tab click on Integrate button and follow the on-screen flow.
That's it! Now you will start receiving alerts on your Slack channel and you can Acknowledge or Resolve Incidents directly from Slack.
The email address used for both Squadcast and Slack must be the same for the integration to work
Also, whenever an action is taken on Squadcast like Acknowledge, Re-assign or Resolve, it will get posted on Slack as well, so everyone can remain updated about the status of the incident.
You can also bi-directionally sync warroom conversation with any Slack channel for the duration of the incident i.e., until the incident gets resolved.
To enable this, check out Incident War Room
You can create or send incidents into Squadcast from within Slack.
To know more about how to create incidents from Slack, check out Create incidents from Slack in the Alert Source Integrations section in the Support Page.
Using Slash Command in Slack
Using Message Action in Slack
Updated about a month ago