Slack Alert Source Integration
Creating Incidents from Slack
For an Alert Source to turn active (indicated by a green dot - Receiving alerts against the name of the Alert Source in the drop-down), you can either generate a test alert or wait for a real-time alert to be generated by the Alert Source.
An Alert Source is active if there is a recorded incident via that Alert Source for the Service in the last 30 days.
Move over to the channel in which you want the incident to be created.
Invoke the Squadcast Bot by calling out
Once the bot is called in, you will be able to take some incident actions from Slack.
Using Slash Command in Slack
You can call out
/create_incident help to walk you through the process on Slack as well
/create_incident <Incident Message Text>
You can call the
/create_incident <Incident Message Text> command to create an incident from Slack.
This will them prompt a UI pop-up where you can fill in additional information like the Impacted Service,Incident Message and Incident Description.
The created incident will now show up on the Slack channel and on Squadcast
Using Message Actions in Slack
You can also choose to create an incident from an existing message on Slack.
Click on the More Actions icon for the chosen message.
Choose Create Incident from the dropdown shown and then you will get a UI pop-up to fill in other relevant information needed to enrich the incident information.
The incident has now been created successfully
The Squadcast Bot must be called into the channel where you will want to take any Bot Action