Squadcast Support

JIRA Server (On-Premise)

Create tickets in JIRA with the incidents from Squadcast and sync status bidirectionally

You can use this integration guide to install and configure the Squadcast extension in JIRA Server (On-Premise) in order to automatically create issues in JIRA projects when there is an incident in Squadcast and sync the status bidirectionally.

Pre-requisites

  1. A valid Squadcast cloud / On-Premise subscription on Pro Plan

  2. You should have JIRA Server (On-Premise) version installed on your machine with a publicly accessible URL

  3. A user account in JIRA Server with Administrator privileges

  4. Base URL must be set in JIRA settings and it must be publicly accessible as mentioned above

  5. Install the Squadcast Plugin from the Atlassian App Store

Integration Steps

  1. Move over to the Integrations from the sidebar and choose to Integrate with JIRA Server.
  1. Now click on Configure to receive a token
  1. Copy the displayed token.

  2. Go to Manage Apps page on your JIRA Server Account from the Settings dropdown.

  1. Select the Squadcast Plugin from the User-installed apps. Click Configure.
  1. In the configuration page, paste the Squadcast token in the JIRA Integration Key text box. Then click Integrate.
  1. Move over to Squadcast and click on Test Connection. You will then receive a success message right below the text box. Post this, click on Next
  1. Select the Jira project in which tickets needs to be created and select the issue type and click Next.
  1. Then map the Jira ticket status to the available Squadcast statuses and click Next.
  1. Then select the mode in which you want to add an incident to Jira: Manually or Automatically and then select the service(s) for which you want to enable the Jira Server integration and click on the Save & Integrate button.

That's it! Your JIRA Server Integration is good to go and whenever there is an issue triggered in Squadcast for the mapped service(s), an issue will be automatically created in the corresponding JIRA project and the statuses of the Squadcast Incident and JIRA Issue will be automatically synced as per the mapping configured.

Note:

If the Squadcast incident reaches either Resolved or Suppressed status, the bidirectional status syncing will stop even if the issue is re-opened in JIRA, as these both are end states in Squadcast

Usage of the Automatic and Manual Modes

Automatic mode

If you have chosen the Automatic mode while configuring Jira Server then you need not do anything. Any incident triggered for the selected service will automatically create an issue in the selected Jira project with the configured issue type.

Manual mode

If the chosen mode is Manual, follow the below steps to create a ticket in Jira.

  1. Open the incident in Squadcast and click on More Actions button.
  1. Select Jira Server action and click on Create a ticket in Jira button.

A ticket will be created in the selected Jira project with the configured issue type and this action will be recorded in the incident timeline with a hyperlink to the created Jira ticket.

Updated about a month ago

JIRA Server (On-Premise)


Create tickets in JIRA with the incidents from Squadcast and sync status bidirectionally

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