Using the Mobile App

This document briefly explains all that you can do on our native mobile application available for both iOS and Android.

You can use our mobile app to Acknowledge, Reassign, take Actions, and Resolve from the Mobile App also a view into who is on-call schedules. The Mobile app will walk you into the incident dashboard where you will be able to view incidents organized into incident-status.

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SSO login now available on Mobile App

We have enabled SSO login for Mobile Apps as well. Check the SSO login for mobile apps section for more details.

Incident list

Once logged in the app will be navigated to the incident-list view. Incidents are organized according to incident-status. the tabs above list the count for only acknowledged and triggered incidents.

Incident list page

The incident list can be assorted into based on time by clicking the filter icon on the top right corner as mentioned below

Incident list filter with respect to time

Incidents can be searched by clicking on search icon on the top right corner

Incident search.

Unique sound for Squadcast push notifications

All the Squadcast push notifications have a unique sound on both iOS and Android applications to differentiate from other push notifications.

This should ensure that you get alerted on incidents and it doesn't get lost in the noise of other push notifications

Incident Page

once on an incident page you can take all the actions that are supported on our web app. The page is categorized into 4 pages based on the incident. Details - the incident details, Timeline - incident timeline, Events - incident events (if the incident has deduped events), Warroom - chat-ops

Incident Page - incident details

incident details page enables quick actions (Acknowledge and Resolve) . and more options provide reassign and squad actions

Incident Page - More actions

Timeline

The incident timeline provides all the recorded logs taken against the action

Incident Page - Timeline

Warroom

Each incident gets its own chat-ops channel. all the responses will be recorded. additionally, we can add @ mentions and in a response tapping on a mention will take you to the profile

Warroom

Notification Rules

You can configure how you want to receive incident notifications. We support Call, SMS, Email, and Push notifications. You can also choose the order in which any of these notifications should come through.

You can add as many rules as you see fit.

Edit notifications

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Note:

If you Acknowledge / Reassign / Resolve an incident, the system understands that the pending notifications can be stopped. So, you will not receive any further notifications for the incident post this unless it has been reassigned to you again.

Teams

Team lists all the members of the organization. additionally, if the user is on call, there will be a small green dot against the user avatar.

Teams

navigating to the user will be taken into the user profile. user profile lists all the user info including the user notification rules, schedules escalation-policies and squads

User profile

Schedules

Schedules list's all the schedules organized against date and time, split into time and schedule

Schedule

SSO login support for Mobile apps

We have started supporting SSO login for mobile apps from version 2.8.37 onwards. Read below to know hoe to make it work on Android & iOS.

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Important Note

SSO login for Mobile app works only if you access your SSO dashboard from your web browser. Login using SSO provider apps are not supported due to limitations imposed by the SSO providers.

Android

  1. Open the Squadcast Mobile App
  2. Open your mobile browser and login to the SSO dashboard from the mobile browser.
  3. Click on the Squadcast logo in your SSO dashboard.

That's it, you will be logged in to the mobile app automatically.

iOS

  1. Open your mobile browser and login to the SSO dashboard from the mobile browser.
  2. Click on the Squadcast logo in your SSO dashboard.

That's it, you will be logged in to the mobile app automatically.

Updated 6 months ago


Also Check Out

Who is On-Call

Using the Mobile App


This document briefly explains all that you can do on our native mobile application available for both iOS and Android.

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