Using the Mobile App

This document briefly explains all that you can do on our native mobile application available for both iOS and Android.

You can use our mobile app to Acknowledge, Reassign, take Actions, and Resolve from the mobile app. You can also view who is on-call from the Schedules Tab. The mobile app will walk you into the Incident List view where you will be able to view incidents organized by Incident status, that is, Triggered, Acknowledged and Resolved.

Incident List

Once you are logged into the application, you will be navigated to the Incident List page. Incidents are organized according to incident status. In the tab above, you will be able to view the number of incidents in the open state (Triggered & Acknowledged).

The Incident List holds the ability to filter to view incidents by time. You can do so by using the filter icon on the top right corner of the Incident List page.

You can search for specific incidents by using the search icon on the top right corner of the page.

Unique sound for Squadcast push notifications

All the Squadcast push notifications have a unique sound on both iOS and Android applications to differentiate from other push notifications.

This should ensure that you get alerted on incidents and it doesn’t get lost in the noise of other push notifications

Incident Details Page

On the Incident Details page, you can take all the actions that are supported on our web app. The page has 4 major sections, namely:

  • Details - the incident details that come in from the incident payload
  • Incident Activity Timeline - the timeline of incident specific activities, such as Acknowledging or Resolving an Incident, Actions that are run and so on.
  • Events - incidents events that are deduplicated against the parent incident
  • Incident Notes & Starred Notes - all the notes created and starred for the incident

The Incident Details page allows for quick actions:

  • Acknowledge - Acknowledge the incident
  • Resolve - Resolve the incident
  • Reassign - Reassign the incident to a different user
  • Respond with Action - Take JIRA or CircleCI actions on an incident enables quick actions (Acknowledge and Resolve), and more options provide reassign and squad actions

Incident Activity Timeline

The Incident Activity Timeline provides all the recorded logs taken against the incident

Incident Notes

Each incident gets its own notes section. One can @mention users and invite them to collaborate and resolve the incident. When this is done, the mentioned user will receive an email and push notification to inform them of this.

Notification Rules

You can configure how you want to receive incident notifications. We support Call, SMS, Email, and Push notifications. You can also choose the order in which any of these notifications should come through.

You can add as many rules as you see fit.

Teams

Team lists all users in the organization. Additionally, if the user is on call, there will be a small green dot against the user avatar.

You can view any specific user’s profile by clicking on their avatar from the Team page. User profile lists all the user info including the user’s Notification Rules, Schedules, Escalation Policies and Squads.

Schedules

Schedules page lists all the Schedules organized against date and time.

SSO login support for mobile apps

We have started supporting SSO login for mobile apps from version 2.8.37 onwards. Read below to know how to make it work on Android & iOS.

SSO Login Flow for Android Application

  1. Open the Squadcast Mobile App
  2. Open your mobile browser and login to the SSO dashboard from the mobile browser.
  3. Click on the Squadcast logo in your SSO dashboard.

That’s it, you will be logged in to the mobile app automatically.

SSO Login Flow for iOS Application

  1. Open your mobile browser and login to the SSO dashboard from the mobile browser.
  2. Click on the Squadcast logo in your SSO dashboard.

That’s it, you will be logged in to the mobile app automatically.