Using the Mobile App

The Squadcast mobile app allows users to respond to incidents, and view their on-call schedules on the go, wherever they are.

Download the Mobile App

The Squadcast mobile app can be easily downloaded from the App Store or Google Play Store. Simply search for "Squadcast" in either app store, or conveniently tap on one of the tiles below using your mobile device:

Incident List

Upon successfully logging into the app, you will be directed to the Incident List page. This gives you an elevated view of incidents according to their status, enabling you to efficiently manage and prioritize them.

You can perform actions on the incidents such as acknowledge, reassign, and resolve.

Create Incidents

To create incidents from the mobile app,

1. Open the app, and you will automatically land on the Incident List page.

2. Locate the "+" icon situated in the bottom right corner and click on it. This action will take you to the create incident flow.

3. Provide an Incident Title and optionally, a Description.

4. Choose the appropriate Service from the available options in the drop-down menu.

5. Assign the incident to a specific user, squad, or escalation policy by selecting the relevant option.

6. Assign a priority level to the incident from the available options in the drop-down menu.

7. Enhance the incident by adding Tags using the +Add Tag icon.

8. Finally, click on Create New Incident and voila! Your new incident is successfully created.

Views

Filter

To effectively filter incidents based on specific criteria,

1. Go to the Incident List page and choose the desired team from the available options.

2. Locate and click on the Filter icon -> apply the desired combination of filters by selecting options such as Created at, Assignee, Tags, and Priority.

3. Once you have set your filters, click on the Apply button.

Search

You can make use of the Search function to easily explore incidents by searching through their titles, descriptions, and notes.

Incident Details Page

The Incident Details page offers a comprehensive set of actions, equivalent to those available on our web app.

This page is divided into three key sections, namely:

Details

Notes

Activity Timeline

This contains a concise summary, description, and payload of the incident. Here, you will find a list of all available actions associated with the incident.

This contains all the notes created and starred for the incident. Moreover, you can use the @mention functionality to add users as incident watchers directly from this section.

The Incident Timeline section presents a chronological view of the incident's activities, displaying events as the latest first. This timeline allows you to track the sequence of events and activities related to the incident.

The Incident Details page allows for quick actions:

• Acknowledge

• Resolve

• Reassign

• Update Priority

• Respond with Action - create ticket on Jira Cloud

• View Auto-Grouped Alerts

• View Deduped Events

• Snooze/Unsnooze Incidents

View Auto-Grouped Alerts

To view all the auto-grouped alerts under an incident, click on the incident with auto-grouped alerts and head into the Details page. You can view all the grouped alerts under the Auto Grouped Alerts tab. To dive deeper into each alert, click on an the alert to view its detailed information.

Users can provide feedback by either voting up or voting down an auto-grouped alert. This feedback is captured by the Intelligent Alert Grouping (IAG) analyzer and is used for auto-grouping in the future.

View Deduped Events

To see all the duplicate alerts associated with an incident, select the incident that has a deduped events icon and go to its Details page. You can view all the deduped events under the Deduped Events tab. To dive deeper into each event, click on the event to view its detailed information.

Snooze/Unsnooze Incidents

You can choose to snooze incident notifications for incidents with lower priority and a flexible timeline. By snoozing the incident, all scheduled notifications for that specific incident will be halted and canceled. Users will not receive any notifications during the snooze period.

To snooze an incident,

1. Navigate to its details page -> On the three-dot menu for more actions.

2. Click on Snooze Incident, and you're done.

To unsnooze an incident,

1. Navigate to its details page -> From the three-dot menu, click Unsnooze incident.

2. Select one of the options shown on the panel and click Unsnooze & Reassign.

Incident Notes

Within each incident, there is a dedicated notes section that facilitates collaboration and communication among users.

Here's how you can leverage this feature:

1. Collaboration: Users can @mention others within the notes section to invite them to participate in resolving the incident or notify relevant stakeholders. When a user is mentioned, they receive both an email and a push notification, ensuring they are promptly informed.

2. Note Management: Users have the flexibility to edit, delete, and star/unstar notes directly within the notes section. By starring important notes, you can highlight them for your team and other relevant stakeholders, making them easily noticeable and accessible.

Incident Activity Timeline

The Incident Timeline section presents a chronological view of the incident's activities, displaying events latest first. This timeline allows you to track the sequence of events and activities related to the incident.

Who's On Call

To view who is currently on-call,

1. Go to the On-Call section and choose the desired team from the available options.

2. You will be presented with the list of current on-call users associated with each schedule.

By following these simple steps, you can easily view the current on-call users for the selected team and gain immediate visibility into the individuals responsible for handling incidents for specific schedules.

Schedules

The Schedules view in the Mobile App is the same as the List View in the Web App, with the exception of Gaps.

To view all the schedules,

1. Go to the Schedules section and choose the desired team from the available options.

2. You will be presented with the list of all on-call shifts arranged chronologically, displaying date, time, and participant information.

3. Shifts are displayed in the timezone selected in your profile. To change the timezone, click on the Edit icon in the top banner displaying the time zone. Please refer image shown below.

4. To further refine your view, you can apply filters in this section. Filters allow you to narrow down the displayed schedules based on particular users or focus on specific schedules of interest.

Shift Details

To view the details of a particular shift, click on the shift in the Schedules screen.

You will be able to view the following details:

• Schedule Name

• Rotation Name

• Rotation Repetition Pattern

• Shift Start and End Date and Time (in your profile's timezone)

• Shift Participants

• Original Participants (in case the Shift is an Override)

• Override Reason (in case the Shift is an Override)

Overrides

Configuring Overrides will assign all slots of the existing users to selected users. Overrides will appear as per the user's timezone.

Create Override

To create an override from the mobile app,

1. Navigate to the details screen of the shift you want to override -> Click on Override.

2. Enter the details such as Override Duration, Participants, and Reason for Override.

3. And, click Save.

Edit Override

To edit an override from the mobile app,

1. Navigate to the details screen of the override -> Click on Edit Override.

2. Edit the details of the override -> And, click Save.

Delete Override

To delete an override from the mobile app,

1. Navigate to the details screen of the override -> Click on Remove Override.

2. To confirm, click on Confirm in the confirmation modal.

Team Members

To view all members of your team,

1. Go to the Team Members section and choose the desired team from the available options.

2. You will be presented with the list of all the members belonging to that team.

3. For further details on a specific team member, simply click on their name in the list. This action will navigate you to their individual profile page, providing more comprehensive information about the user.

By following these steps, you can easily view the entire roster of team members and explore individual profiles for more specific details as needed.

My Profile

To access and review your personal profile,

1. Go to the My Profile section.

2. In this section, you will be able to view and edit your personal details, as well as customize your incident notification and on-call reminder rules to suit your preferences.

By following these steps, you can conveniently access and modify your profile details, ensuring that your information and notification settings are up-to-date and aligned with your preferences.

Permission for Push Notifications

Please verify if the necessary permissions for Push Notifications have been granted.

Custom Notification Sounds for Android App

To personalize the notification settings for our Android App,

1. Go to Settings on your Android device.

2. Go to the Notifications Settings for the Squadcast app.

3. Under App Info, click Notifications

4. From here, you can modify your desired notification preferences according to your preferences.

SSO Login for Mobile App

To log in to the mobile app using Single Sign-On (SSO),

1. Launch the mobile app and click on Login with SSO.

2. Enter your Organization Domain and select the appropriate Data Center region.

3. You will be redirected to your SSO provider's login page. Please provide your credentials associated with the SSO provider.

4. After successful authentication, you will be logged in to the mobile app and gain access to the features and functionalities.

Have any questions? Ask the community.