Using the Mobile App

This document briefly explains all that you can do on our native mobile application available for both iOS and Android.

You can use our mobile app to Acknowledge, Reassign, take Actions, and Resolve from the Mobile App also a view into who is on-call schedules. The Mobile app will walk you into the incident dashboard where you will be able to view incidents organized into incident-status.

Incident list

Once logged in the app will be navigated to the incident-list view. Incidents are organized according to incident-status. the tabs above list the count for only acknowledged and triggered incidents.

The incident list can be assorted into based on time by clicking the filter icon on the top right corner as mentioned below

Incidents can be searched by clicking on search icon on the top right corner

Unique sound for Squadcast push notifications

All the Squadcast push notifications have a unique sound on both iOS and Android applications to differentiate from other push notifications.

This should ensure that you get alerted on incidents and it doesn’t get lost in the noise of other push notifications

Incident Page

Once on an incident page you can take all the actions that are supported on our web app. The page is categorized into 4 pages based on the incident. Details - the incident details, Timeline - incident timeline, Events - incident events (if the incident has deduped events), Warroom - chat-ops

Incident details page enables quick actions (Acknowledge and Resolve), and more options provide reassign and squad actions

Timeline

The incident timeline provides all the recorded logs taken against the action

Incident Notes

Each incident gets its own chat-ops channel. All the responses will be recorded. Additionally, we can add @ mentions and in a response tapping on a mention will take you to the profile

Notification Rules

You can configure how you want to receive incident notifications. We support Call, SMS, Email, and Push notifications. You can also choose the order in which any of these notifications should come through.

You can add as many rules as you see fit.

Teams

Team lists all the members of the organization. additionally, if the user is on call, there will be a small green dot against the user avatar.

Navigating to the user will be taken into the user profile. User profile lists all the user info including the user notification rules, schedules escalation-policies and squads

Schedules

Schedules list’s all the schedules organized against date and time, split into time and schedule

SSO login support for Mobile apps

We have started supporting SSO login for mobile apps from version 2.8.37 onwards. Read below to know hoe to make it work on Android & iOS.

Android

  1. Open the Squadcast Mobile App
  2. Open your mobile browser and login to the SSO dashboard from the mobile browser.
  3. Click on the Squadcast logo in your SSO dashboard.

That’s it, you will be logged in to the mobile app automatically.

iOS

  1. Open your mobile browser and login to the SSO dashboard from the mobile browser.
  2. Click on the Squadcast logo in your SSO dashboard.

That’s it, you will be logged in to the mobile app automatically.