Take Bulk Actions

Bulk actions help you change the incident states of multiple incidents at one go

Bulk actions are a way for you change the incident states for multiple incidents at one shot. You can do this by following the steps below.

1.Move over to the state-wise filters in the Incident Dashboard. Click on the incident state for which you need the incidents Resolved.

In this example, we have clicked on the Triggered state and will be moving these incidents to Acknowledged.

2.Check the box under the Actions button to check all the incidents that are shown in the view. You can also choose to select specific incidents for which you want to talk the action.

3.Click on the Actions dropdown and select the new incident state that you want the selected incidents to reflect. In this example, we are choosing Acknowledge.

4.This will then open a pop-up with the details of the incidents that are selected. You can review and then click Confirm & Acknowledge.

Now, the selected incidents will reflect the new incident state.

Similarly, you can choose to do this to incidents in the Acknowledged state as well.