Bulk actions are a way for you change the incident states for multiple incidents at one shot. You can do this by following the steps below.
- Move over to the state-wise filters in the
Incident Dashboard. Click on the incident state for which you need the incidents
In this example, we have clicked on the
Triggered state and will be moving these incidents to
- Check the box under the
Actionsbutton to check all the incidents that are shown in the view. You can also choose to select specific incidents for which you want to talk the action.
You will only be able to view a maximum of 20 incidents at once. So, you will only be able to selecta maximum of 20 incidents at once.
- Click on the
Actionsdropdown and select the new incident state that you want the selected incidents to reflect. In this example, we are choosing
- This will then open a pop-up with the details of the incidents that are selected. You can review and then click
Confirm & Acknowledge.
Now, the selected incidents will reflect the new incident state.
Similarly, you can choose to do this to incidents in the
Acknowledged state as well.
When you delete a service, you will have to ensure that there are no incidents in the
Acknowledgedstates. All incidents should be
Updated 6 months ago