Incident Status Based Deduplication works on the logic that all incidents that come in for a service is related to the same cause. So, if there is an open (Triggered or Acknowledged state) incident for a service, any and all incidents that come in for this service will get deduplicated against this open incident.
You can enable this while adding a service using the
Check the box with the information message and choose the appropriate time window for which you'd like this deduplication rule to hold true.
By default, this will remain unchecked.
If enabled, you will be seeing the Deduplication rule below in the Deduplication UI.
- You can edit, change the execution priority or delete this rule based on your requirements.
This option can be enabled only at the start of a Service Creation. If you leave this box unchecked and want to add this as a Deduplication rule later, you can copy paste the rule below and change the execution priority accordingly.
past_incident.is_suppressed == falsewith the appropriate deduplication time window.
Updated 3 months ago