You can choose to route incidents specific to a Service to a separate channel.

🚧

Prerequisite

Your Squadcast Organization should have the Slack Extension enabled. To know how to do this, check out our Slack documentation.

Setting a Slack Channel for a Service

Once you have your Slack Extension enabled,

• Move over to the Services tab from the right side navigation bar

• You will notice the current Slack channel that the Service is associated with.

• Clicking on the current Slack channel will prompt a UI pop-up with the existing channels in your integrated Slack Organization.

🚧

Note

Squadcast populated the existing Slack channels in your integrated Slack organization.
So, you will need to create the Slack Channels that you want associated with your service in your Slack organization before making the change here.

📘

Note

You can also Edit the Slack Channel from the More Options (three dots) icon for the respective Service.

• Choose the Slack channel that you want associated with the service and click on Save to update. This Service will now reflect the new Slack Channel associated with it.

Now, the incident notifications that are triggered for this Service will go into its associated Slack channel.