Notifications

Understanding the available incident notification channels in Squadcast

Incident Notifications

Incident notifications represent alert information that is sent to users via the various available channels, which are Push, Email, SMS and Phone calls.

Notifications are sent out only for the incidents created in Squadcast and they cannot be manually created.

You can also choose to be notified for incidents in Squadcast via Slack and Google Hangouts.

Notification Phone Numbers

Squadcast uses the following numbers to notify you for incidents.

Phone Call Notifications

1. +17076844278

2. +17072447799

SMS Notifications

1. +17076844278

2. +17072447799

You can either save the above numbers on your devices or download the below vCard to set up a contact for Squadcast automatically.


Download Squadcast vCard

Notification Details and Logs

Each incident notification can be traced to a source. You can access the Notification Logs for a perticular incident by navigating to the Incident Details page and clicking on Notification Logs in the Responders section.

The Notification Logs for an incident will include:

(1) The user name of the user

(2) The notification channel depicted by an icon followed by the destination

The destination for:

  • Email notification is the email address of the user
  • Phone and SMS notification is the phone number of the user
  • Push notifications on the mobile app is push

(3) The status of the notification

An incident notification can have one of the following statuses:

(a) scheduled: When the notification is scheduled to be sent out from Squadcast

(b) dispatched: When the notification is dispatched from Squadcast and has been accepted by our providers for further delivery

(c) sent: When the notification is dispatched from the providers’ platform to the user

(d) delivered: When the notification has been delivered successfully to the user

(e) failed: When Squadcast is unable to send out the notification

(f) canceled: When an incident has been acknowledged or resolved, the rest of the scheduled notifications will not be dispatched. The notification status of these notifications will be set to canceled

You can get the time of dispatch for notifications that are in status sent or delivered by hovering over them.

(4) The time at which the notification was sent (or is yet to be sent)

(5) You can click on the refresh icon for the latest data

Bypass Do Not Disturb (DND) for SMS and Phone Call Notifications

Bypassing Do Not Disturb is a powerful feature to receive Push, SMS, and Phone call notifciations for incidents even when your phone has the Do Not Disturb mode turned on.

Download the Squadcast vCard to create a contact for Squadcast, then follow the instructions below for mobile devices running on either Android or iOS.

Android

Once the vCard is downloaded, a contact for Squadcast is created like below.

Star this contact before proceeding further.

(1) Head over to Settings and navigate to the section that lets you configure Apps & Notifications or Sounds (each device has this configuration differently)

(2) On the device we are using as an example, we navigated to the Do Not Disturb section

(3) Here, navigate to Exceptions and configure the starred Squadcast contact to be allowed to notify even when the Do Not Disturb mode is enabled

Even if your Android mobile device is on Do Not Disturb mode, you will now continue to receive SMS and Phone call incident notifications.

iOS

Once the vCard is downloaded, a contact for Squadcast is created like below.

(1) Launch the Contacts app, find the Squadcast contact, and tap Edit

(2) Scroll down until you see entries for Ringtone and Text Tone. Emergency Bypass can be set for each. Tap either Ringtone or Text Tone

(3) At the top of the menu, there is an option for Emergency Bypass. Toggle it on for each of the desired methods for this contact

Even if your iOS mobile device is on Do Not Disturb mode, you will now continue to receive SMS and Phone call incident notifications.

Bypass Do Not Disturb (DND) for Squadcast Mobile App

This feature is under development. We will be rolling this out shortly.

Phone Calls and SMS Support

We use third party providers to send out SMS and Phone call incident notifications. SMS and Phone call notifications are supported for all the countries across the world except for:

  • Cuba
  • North Korea

While we do send SMS and Phone call incident notifications to users in Iran, we cannot assure its deliverability.