New Relic

Send events to Squadcast from New Relic

This document will help you integrate New Relic with Squadcast.

New Relic is an observability platform built to help engineers create more perfect software. From monoliths to serverless, you can instrument everything, then analyze, troubleshoot, and optimize your entire software stack, all from one place.

Route detailed monitoring alerts from New Relic to the right users in Squadcast.

How to integrate New Relic with Squadcast

In Squadcast: Using New Relic as an Alert Source

(1) From the navigation bar on the left, select Services. Pick the applicable Team from the Team-picker on the top. Next, click on Alert Sources for the applicable Service

(2) Search for New Relic from the Alert Source drop-down and copy the Webhook URL

In New Relic: Add a Squadcast Webhook

Log in to your New Relic account.

(1) From Home, navigate to Alerts & AI

(2) Navigate to Notification channels tab and click on New notification channel

(3) Here:

  • Select channel type as Webhook
  • Enter the Channel name as Squadcast
  • Paste the copied Webhook URL copied from Squadcast previously under Base Url
  • Click on Create channel

(4) Now, you can add this Notification Channel to any Alert Policy you have created

That is it, your integration with New Relic is complete and you are good to go!

Configuring Proactive Detection for Anomalies in New Relic

Log in to your New Relic account.

(1) From Home, hover over Alerts & AI and select Settings

(2) Click on Settings in the sidebar under Proactive Detection and click on Add a configuration

(3) Here:

  • Give the configuration a Name
  • Select your New Relic Account
  • Choose the Applications and Services that need to be monitored

  • Select the Signals that need to be monitored

  • Select where you want to receive notifications
    • Select Webhook
    • Paste previously copied Webhook from Squadcast under URL
    • In Payload template add the payload exactly as shown below:
      {
          "alertClass": "anomaly_detection",
          "alertData": {{this}}
      }
    
    • You can click on Send test notification to trigger an incident in Squadcast check if the integration works fine
    • Save the configuration

Now, every time there is an alert in New Relic, the alert will be sent to Squadcast and an incident will be triggered, notifying the right people.

Similarly, when the alert gets resolved in New Relic, the corresponding incident will get auto-resolved in Squadcast as well.