Create Incident Manually

Tigger incidents manually

Incidents can be triggered manually either from the Incident Dashboard or the Incident List.

Via Incident Dashboard

Click on + right next to the Actions dropdown tab

Via List

(1) Click on Create an Incident

(2) Add the relevant fields:

  • Incident Title - This would be the title/message of the incident being created
  • Incident Description - This would be the description of the Incident being created. This is an optional field
  • Service - Specify the business Service to which this incident would be mapped
  • Assigned To - Upon choosing the Service, the default Escalation Policy associated with the Service would be auto-filled. You can also manually update Assigned To value to User or Squad
  • Tags

  • By default, you will have the option to add Tags to an incident
  • You can do so by assigning the tag name (key) and tag value in the text fields provided and you can also change the tag color by clicking on the colour of your choice
  • You can also add multiple tags by clicking on the + option
  • Adding a Tag is an optional field

(3) Click on Create new incident to trigger the incident