Maintenance Mode allows you to suppress the alerts from Services. Once you add a time window on Maintenance Mode during which the maintenance work will be carried out, all of the information in the alerts generated in this time will be in the system but in a suppressed state.
To get started with Maintenance Mode, log in to Squadcast and click on Services from the sidebar. Click on the edit (3 dots) button of the Service in which you want to create a Maintenance Mode window and choose Maintenance Mode to begin.
Click on the toggle button to create your Maintenance Mode window.
You can setup the time period during which the Maintenance Mode will be active and you can also choose to repeat it every day, every 7 days or 30 days.
When a Service is in Maintenance Mode, you can see the Under Maintenance tag on that Service card in the "Services" page.
Any alerts that come in for a Service during the maintenance window will be automatically Suppressed.
You can view Suppressed alerts on the Incident Dashboard by clicking on the Suppressed tab as highlighted in the screenshot below.
You can view Suppressed incidents on the Incident List page by clicking on All Incidents and choosing Suppressed as highlighted in the screenshot below.
Updated about a month ago